
Johannes Mansbart
CEO & Co-Founder, chatarmin.com
Johannes Mansbart, CEO & Co-Founder of chatarmin.com, brings his passion for e-commerce and digital communication to his articles. His articles cover a wide range of topics related to WhatsApp marketing and CRM solutions and offer valuable insights and practical advice for companies in e-commerce and other industries. As an expert in WhatsApp marketing and co-founder of chatarmin.com, Johannes brings not only technical know-how but also a unique perspective to his articles. His articles are a must-read resource for anyone looking to improve their marketing strategies and take their customer communication to the next level.
All articles by Johannes Mansbart
CX & Customer Service
Conversational support: how using WhatsApp can help your customer support
Find out how WhatsApp optimizes your customer support! Discover how Conversational Support resolves queries faster, increases customer satisfaction and reduces the workload on support teams.
Multichannel Strategy
Conversational Sales: How using WhatsApp can help your sales team
Find out how WhatsApp can help your sales team! Discover how conversational sales can accelerate the sales process, improve customer relationships and increase revenue.
Comparisons & Alternatives
ERP & Inventory Management Systems for Small Businesses in E-Commerce
ERP systems automate inventory, orders & accounting with deep shop integration – ideal for small DTC brands aiming for growth and CX automation.
CX & Customer Service
Best Ticketing System for E-Commerce: Efficient Support for 2025
2025 comparison: The best e-commerce ticketing systems. ArminCX, Zendesk & others ranked. Boost support with AI, automation & omnichannel service.
Multichannel Strategy
Conversational Recruiting: How using WhatsApp can help you recruit
Discover how WhatsApp is transforming recruiting! Learn how conversational recruiting simplifies the application process, inspires candidates and increases your recruiting success.
Chatbots
The Best Customer Service Chatbots 2025
Discover the best customer service chatbots for 2025. See how AI bots automate support, improve efficiency, and boost customer satisfaction in e‑commerce.
CX & Customer Service
Challenges of AI in Customer Service, Benefits and Tools
Learn how AI improves customer service efficiency and satisfaction. Discover key challenges, best practices, and how ArminCX solves them.
CX & Customer Service
AI in Customer Service: The Best Tools 2025
Use AI to automate customer service, speed up responses, cut costs, and boost satisfaction with efficient, scalable support solutions.
WhatsApp Business
WhatsApp Business API – Your Direct Line to Your Customers
With the WhatsApp Business API, you can reach your customers personally and quickly. Learn how to use this direct channel for your marketing success.
WhatsApp Knowledge
Create a WhatsApp Business Community – The Ultimate Guide
WhatsApp Community for your business? Find the guide to create, manage, and use it – fast, simple, effective!
WhatsApp Business
WhatsApp Business Premium – All Key Information at a Glance
Is WhatsApp Business Premium worth it? All details on features, pricing & value – perfect for your growing business.
WhatsApp Strategy
What is Lead Nurturing? Tips, Definition and Use in Marketing
What is Lead Nurturing? Discover how to guide prospects to purchase with targeted strategies – including definitions, tips, and real-world examples.
WhatsApp Knowledge
Meta AI WhatsApp – Everything You Need to Know
Learn how to customize Meta AI in WhatsApp. Read the article to optimize your settings and make the most of this smart feature!
KPIs & Stats
Data Driven Marketing – How We Make Better Marketing Decisions with Data
Discover how data-driven marketing helps you make better decisions and sustainably boost the ROI of your campaigns.
WhatsApp Knowledge
Are you looking for a Front App alternative?
Find the best Front App alternatives to optimize WhatsApp communication.
WhatsApp Strategy
WhatsApp Bulk Sender – Your Key to Successful Customer Communication
Professional WhatsApp Bulk Sender for businesses. Automate, personalize messages and manage campaigns successfully – start now.
Multichannel Strategy
WhatsApp vs Email - Which is the better marketing channel in 2025?
WhatsApp or Email? Discover which channel wins in 2025 – with open rates, customer loyalty & buying power.
Comparisons & Alternatives
Top 15 Zendesk Alternatives for 2025
Zendesk alternatives in a direct feature, price, and UI/UX comparison. Find the best alternative to Zendesk for customer service, WhatsApp integration, and omnichannel communication.
Comparisons & Alternatives
Top 15 Intercom Alternatives for 2025
Discover the 15 best Intercom alternatives for 2025. Compare prices, features and integrations – find your ideal support tool with Chatarmin.
Comparisons & Alternatives
CRM Software for Small Businesses: The Best CRM Tools for Small E-Commerce Companies in the DACH Region
Find the best CRM software 2025 for small businesses. Compare tools, features and prices – discover Chatarmin for efficient customer management.
Comparisons & Alternatives
Best CRM Software for E-Commerce 2025
Best CRM Software for E-Commerce 2025
Chatbots
Chatbot Costs 2025: What You Need to Know + Cost Optimization Tips
Discover everything about chatbot costs: pricing, key factors & savings potential. Compare providers & optimize your costs with our expert tips.
CX & Customer Service
Live-Chat-Support | All what you need to know
Live chat support boosts customer satisfaction and conversion rates—fast, efficient, and personal. Learn how to leverage chatbots, AI, and proactive communication to enhance customer retention and service quality.
WhatsApp Business
WhatsApp Quick Reply Activate: Set It Up Easily
Learn how to activate WhatsApp Quick Reply and respond to messages faster.
Multichannel Strategy
Telegram Web: How to Use Telegram in Your Browser
Discover how to use Telegram Web to send and receive messages directly in your browser.
CX & Customer Service
Live Chat Software: Solutions for Better Customer Service
Find the best live chat software to enhance real-time communication with your customers.
WhatsApp Newsletter
WhatsApp Broadcast: Send Messages to Multiple Recipients
Find out how to use WhatsApp Broadcast to send messages to multiple recipients at once.
KPIs & Stats
WhatsApp Message Count: How Many You Send Daily
Find out how many messages you can send daily on WhatsApp and the factors that influence this limit.
Comparisons & Alternatives
ManyChat: Simplify Your Chat Marketing
Learn how ManyChat helps automate and optimize your marketing and communication processes.
Comparisons & Alternatives
Botario: Intelligent Automation for WhatsApp
Discover Botario, the platform for intelligent WhatsApp automation and simplified communication.
Comparisons & Alternatives
Melibo: Smart Chatbots for Customer Support
Explore how Melibo offers smart chatbots to enhance your customer service and efficiency.
WhatsApp Knowledge
Poll WhatsApp: How to Create a Survey
Learn how to create polls in WhatsApp to quickly gather feedback and opinions from friends or customers.
WhatsApp Knowledge
WhatsApp Message to All Contacts: Step-by-Step Guide
Find out how to send messages to all your WhatsApp contacts without creating a group.
WhatsApp Knowledge
New Feature: Organize Chats in WhatsApp
Rolled out since October 31, 2024: You can now organize your chats in WhatsApp to maintain a better overview.
WhatsApp Business
WhatsApp Business for companies: advantages and the GDPR
Find out how companies are making the most of WhatsApp Business. Ideal for small and large businesses.
Chatbots
Top Chatbot Providers for Businesses
Discover the best chatbot providers to automate customer service and boost engagement.
WhatsApp Knowledge
How to Use Click to Chat for WhatsApp
Step-by-step guide to using Click to Chat for WhatsApp to boost customer engagement.
KPIs & Stats
WhatsApp Statistics and Insights [2025]
Explore WhatsApp statistics and insights to better understand its user base and growth.
WhatsApp Knowledge
Improve Customer Satisfaction with WhatsApp
Improve customer satisfaction with tips and techniques using WhatsApp communication.
WhatsApp Knowledge
Add a WhatsApp Button to Your Site
Learn how to add a WhatsApp button to your website for easier customer communication.
WhatsApp Newsletter
Send WhatsApp Newsletters for Free
Send WhatsApp newsletters for free with this comprehensive guide for businesses.
WhatsApp CRM
How to Create WhatsApp Flows
Learn how to create WhatsApp message flows for more efficient and structured conversations.
WhatsApp CRM
Omnichannel Communication with WhatsApp
Omnichannel communication strategies for businesses using WhatsApp as a key tool.
WhatsApp Knowledge
Customer Segmentation Techniques
Explore effective customer segmentation techniques to improve your marketing strategy.
WhatsApp Knowledge
How to Create a Persona for Your Business
Guide on how to create a persona for your business to target the right customer segments.
WhatsApp Knowledge
WhatsApp Calendar Integration Guide
Learn how to integrate WhatsApp with a calendar for better scheduling and reminders.
WhatsApp Knowledge
Ideas to Increase Retail Sales
Ideas and tips to help retail businesses increase their sales and improve customer experience.
WhatsApp Knowledge
How to Delete WhatsApp Messages
Find out how to delete WhatsApp messages, whether for everyone or just yourself.
WhatsApp CRM
Why Choose WhatsApp for Communication?
Discover the benefits of using WhatsApp for both personal and business communication.
WhatsApp Business
Using WhatsApp Business for Personal Use
Can you use WhatsApp Business for personal use? Learn the pros and cons in this guide.
Chatbots
WhatsApp Chatbot Setup Guide
Step-by-step instructions for setting up a WhatsApp chatbot for automated customer interactions.
WhatsApp Business
Use WhatsApp Business on multiple phones
Instructions for using WhatsApp Business on multiple devices for more flexibility.
WhatsApp Business
WhatsApp Business Status Tips
Tips on how you can effectively use WhatsApp Business Status for your company.
WhatsApp Business
Use two WhatsApp accounts
Find out how you can use two WhatsApp accounts on one device, both business and personal.
Chatbots
What is a chatbot? Explanation and possible uses
Find out what chatbots are and how they can benefit your business communication.
WhatsApp Knowledge
Set up automatic WhatsApp replies
Find out how to set up automatic replies in WhatsApp to save time and respond quickly.
WhatsApp Newsletter
Easily schedule WhatsApp message
Find out how you can easily schedule WhatsApp messages to communicate with customers at the right time.
Multichannel Strategy
Telegram vs WhatsApp: Important Differences
Compare Telegram and WhatsApp and decide which platform is best for you.
Comparisons & Alternatives
Comparison: WhatsApp vs WhatsApp Business
Compare WhatsApp with WhatsApp Business and find out which solution is better suited for your business.
GDPR & Compliance
Europe's data protection hotspots: Where interest is highest
Analysis shows: Data protection interest is booming in Europe, particularly in the UK and Germany, with a varying focus in other countries.
WhatsApp Business
WhatsApp Business Catalog: How to create it
WhatsApp Business catalog made easy. Follow our guide and create your own catalog.
WhatsApp Knowledge
WhatsApp appointment reminder: your guide to setting it up
WhatsApp appointment reminders: Your guide to efficient and reliable setup.
WhatsApp Knowledge
WhatsApp advertising: How to reach more customers
Find out how to reach more customers with WhatsApp advertising. Tips and tricks for successful campaigns!
WhatsApp Knowledge
WhatsApp account blocked: how to unblock it
Is your WhatsApp account blocked? Find out how to unblock it. Help and tips here!
WhatsApp Newsletter
What is a broadcast on WhatsApp: explanation and benefits
Find out what a broadcast is on WhatsApp and how you can use it. Simply explained!
Chatbots
Chatbots examples: Inspiring use cases
Be inspired by our chatbot examples. Successful use cases and creative ideas!
Multichannel Strategy
Messenger marketing: reaching customers made easy
Successful messenger marketing: The best tips and strategies for your success.
WhatsApp Business
WhatsApp Business Web: How to set it up
Find out how to set up WhatsApp Business Web. Our guide shows you how!
WhatsApp Cloud API: Enhance Your Messaging Experience
Discover the power of the WhatsApp Cloud API for seamless integration, improved communication, and enhanced messaging capabilities for your business.
WhatsApp Strategy
Out of office note WhatsApp template
Learn how to set up professional WhatsApp out-of-office messages with our templates and step-by-step instructions.
WhatsApp Strategy
WhatsApp recruiting: Modern and fast recruiting via WhatsApp
Find out how companies use WhatsApp for fast recruiting. Direct communication and easy use via smartphone for efficient applications.
WhatsApp Strategy
Whatsapp welcome message Templates
We present 10 welcome message templates for WhatsApp and explain which ones go down well in which situations.
Chatbots
WhatsApp AI chatbot: WhatsApp AI for your business
WhatsApp AI chatbot from Chatarmin: GDPR-compliant WhatsApp AI chatbot for your business.
GDPR & Compliance
ChatGPT WhatsApp: GDPR-Compliant & AI-powered WhatsApp Business Account
ChatGPT WhatsApp AI Chatbot powered by Chatarmin. The world's first GDPR-compliant WhatsApp Business Account with a fully native and built-in ChatGPT integration for your business.
Comparisons & Alternatives
hello mateo alternative: Chatarmin or Mateo WhatsApp tool?
hello mateo alternative Chatarmin compared to Mateo to help you find your perfect WhatsApp marketing tool.
Comparisons & Alternatives
Superchat alternative Chatarmin: Chatarmin is THE alternative to Superchat
Chatarmin is the cheaper, more flexible and more system-integrated alternative to Superchat. Connect your system landscape natively, benefit from the fairest pricing on the market and flexible contract terms.
Comparisons & Alternatives
ChatWerk alternative: Chatarmin in comparison with ChatWerk
Chatarmin is the number one chatwork alternative for eCommerce companies and professional CRM teams.
WhatsApp CRM
WhatsApp Automation: Automate business processes via WhatsApp [2025 Guide!]
WhatsApp Automations to automate your business processes. Use cases, instructions, go-to-market and practical examples from Chatarmin's hands-on WhatsApp CRM experience. Static and AI chatbots as WhatsApp automations.
WhatsApp Business
Green Tick on WhatsApp: How to get a verified WhatsApp Business Account [Step-by-Step Guide!]
Verified account on WhatsApp: How to get a green tick and verified WhatsApp Business account. In 4 steps to Green Tick WABA with unlimited quality and messaging volume.
WhatsApp CRM
WhatsApp CRM: How to use WhatsApp in CRM [2025 GUIDE]
WhatsApp CRM: Complete guide, analysis & description of the use and requirements of a WhatsApp CRM in sales, marketing and support. With WhatsApp CRM practical examples and use cases!
WhatsApp Strategy
Complete WhatsApp Marketing Guide: Use Cases, Practical Examples & Strategies [2025]
The WhatsApp Marketing Guide to your success. Learn the best tips and tricks!
WhatsApp Newsletter
Create a WhatsApp newsletter: Here's how to do WhatsApp broadcast!
Create a WhatsApp newsletter in a matter of seconds, fully scalably and GDPR-compliant. Create and scale your WhatsApp broadcast with Chatarmin. Learn best practices, KPI's, comparison with email, and an overview of all WhatsApp newsletter tools.
WhatsApp Strategy
Marketing with WhatsApp: 6 Hacks for your Black Friday Marketing via WhatsApp
Marketing with WhatsApp right before CPO's skyrocket during black week. We show you six ways to do your marketing via WhatsApp just before the hot Q4 starts!
WhatsApp Strategy
Selling on WhatsApp: tips for success
Find out how to sell successfully on WhatsApp. Tips and tricks for your success!
Comparisons & Alternatives
MessengerPeople Alternative: Chatarmin WhatsApp Marketing Tool Compared to MessengerPeople (SinchEngage Alternative)
MessengerPeople alternative Chatarmin and "Sinch Engage" (formerly MessengerPeople) in a direct feature comparison, pricing comparison, and UI/UX comparison. Chatarmin is the best WhatsApp marketing alternative to MessengerPeople.
WhatsApp Strategy
WhatsApp strategy: how to make your WhatsApp marketing a success
WhatsApp Strategy: Pro insights into the most professional WhatsApp marketing strategies from the world's best CRM teams, exclusively at Chatarmin.
WhatsApp Strategy
Create a WhatsApp channel: How to set up your WhatsApp Channel [Instructions and Tips 2025]
WhatsApp Channels was introduced by WhatsApp. A nice feature for "one-to-many" communication for businesses on WhatsApp. We explain the differences to the WhatsApp Business API in this Article
WhatsApp Strategy
WhatsApp campaign in 5 steps - How a successful WhatsApp marketing campaign works
Find out how to become a successful WhatsApp marketer with profitable WhatsApp campaigns with the right WhatsApp marketing strategy and the best WhatsApp marketing software.
WhatsApp Business
What is a WhatsApp business account: Setup (instructions) and overview [Update 2025]
Understand the differences in function and cost between WhatsApp Business App, WhatsApp Business Premium and WhatsApp Business Platform.
WhatsApp Business
WhatsApp Business costs: All WhatsApp costs at a glance
Understand the differences between the three WhatsApps and the differences in the pricing of the WhatsApp Private App, WhatsApp Business App, WhatsApp Premium App and WhatsApp Business Platform.
Comparisons & Alternatives
MessageBird WhatsApp: Why you shouldn't start WhatsApp with Messagebird
MessageBird WhatsApp is not a working product. Use Chatarmin and read the MessageBird review of the MessageBird WhatsApp tool here.
WhatsApp Strategy
WhatsApp Marketing Best Practices: How to make your WhatsApp a success
By following this WhatsApp marketing best practice guide, your WhatsApp marketing is guaranteed to be a success.
Comparisons & Alternatives
zoko alternative: Why zoko costs more than you think and you should choose another WhatsApp business solution
Find your zoko alternative and understand why zoko is much, much more expensive than it seems at first glance. So you can choose and use the ideal WhatsApp marketing tool for you.
Comparisons & Alternatives
Trengo WhatsApp alternative: Chatarmin is the better Trengo WhatsApp
What are the pros and cons of Trengo as a WhatsApp alternative? An objective overview.
Comparisons & Alternatives
WhatsApp Marketing Software Comparison 2025: The Best Tools for E-Commerce, Brands & Agencies
Compare WhatsApp marketing software 2025. Find your ideal tool with Chatarmin: e-commerce integrations, automation, GDPR, and AI campaigns included.
Comparisons & Alternatives
The seven best WhatsApp Marketing Agencies in the DACH region [2025!]
In this article we describe the best WhatsApp Marketing Agencies in Germany, Switzerland and Austria.
KPIs & Stats
WhatsApp: KPIs and Strategies
WhatsApp as marketing tool. How are the KPIs? We are talking about WhatsApp ROI, opening rate, click-through rate and opt-out rate.
Multichannel Strategy
WhatsApp vs. SMS vs. Email: Comparing Conversational Marketing Strategies
Whatsapp as Newsletter? How is the performance in comparison to SMS and Email. WhatsApp also for customer support?
GDPR & Compliance
Is WhatsApp GDPR compliant? WhatsApp privacy in the spotlight [Update 2025]
We are talking about WhatsApp privacy and if WhatsApp is GDPR compliant.
Chatbots
Boosting Customer Engagement with a WhatsApp Chatbot for Business
We are discussing the possibilities of a WhatsApp chatbot and also it's capabilities with AI together. You can use it as a WhatsApp live chat support or even just as WhatsApp for business.