Blog / Author / Johannes Mansbart
Johannes Mansbart

Johannes Mansbart

CEO & Co-Founder, chatarmin.com

Johannes Mansbart, CEO & Co-Founder of chatarmin.com, brings his passion for e-commerce and digital communication to his articles. His articles cover a wide range of topics related to WhatsApp marketing and CRM solutions and offer valuable insights and practical advice for companies in e-commerce and other industries. As an expert in WhatsApp marketing and co-founder of chatarmin.com, Johannes brings not only technical know-how but also a unique perspective to his articles. His articles are a must-read resource for anyone looking to improve their marketing strategies and take their customer communication to the next level.

All articles by Johannes Mansbart

Conversational support: how using WhatsApp can help your customer support

CX & Customer Service

Conversational support: how using WhatsApp can help your customer support

Find out how WhatsApp optimizes your customer support! Discover how Conversational Support resolves queries faster, increases customer satisfaction and reduces the workload on support teams.

Conversational Sales: How using WhatsApp can help your sales team

Multichannel Strategy

Conversational Sales: How using WhatsApp can help your sales team

Find out how WhatsApp can help your sales team! Discover how conversational sales can accelerate the sales process, improve customer relationships and increase revenue.

ERP & Inventory Management Systems for Small Businesses in E-Commerce

Comparisons & Alternatives

ERP & Inventory Management Systems for Small Businesses in E-Commerce

ERP systems automate inventory, orders & accounting with deep shop integration – ideal for small DTC brands aiming for growth and CX automation.

Best Ticketing System for E-Commerce: Efficient Support for 2025

CX & Customer Service

Best Ticketing System for E-Commerce: Efficient Support for 2025

2025 comparison: The best e-commerce ticketing systems. ArminCX, Zendesk & others ranked. Boost support with AI, automation & omnichannel service.

Conversational Recruiting: How using WhatsApp can help you recruit

Multichannel Strategy

Conversational Recruiting: How using WhatsApp can help you recruit

Discover how WhatsApp is transforming recruiting! Learn how conversational recruiting simplifies the application process, inspires candidates and increases your recruiting success.

The Best Customer Service Chatbots 2025

Chatbots

The Best Customer Service Chatbots 2025

Discover the best customer service chatbots for 2025. See how AI bots automate support, improve efficiency, and boost customer satisfaction in e‑commerce.

Challenges of AI in Customer Service, Benefits and Tools

CX & Customer Service

Challenges of AI in Customer Service, Benefits and Tools

Learn how AI improves customer service efficiency and satisfaction. Discover key challenges, best practices, and how ArminCX solves them.

AI in Customer Service: The Best Tools 2025

CX & Customer Service

AI in Customer Service: The Best Tools 2025

Use AI to automate customer service, speed up responses, cut costs, and boost satisfaction with efficient, scalable support solutions.

WhatsApp Business API – Your Direct Line to Your Customers

WhatsApp Business

WhatsApp Business API – Your Direct Line to Your Customers

With the WhatsApp Business API, you can reach your customers personally and quickly. Learn how to use this direct channel for your marketing success.

Create a WhatsApp Business Community – The Ultimate Guide

WhatsApp Knowledge

Create a WhatsApp Business Community – The Ultimate Guide

WhatsApp Community for your business? Find the guide to create, manage, and use it – fast, simple, effective!

WhatsApp Business Premium – All Key Information at a Glance

WhatsApp Business

WhatsApp Business Premium – All Key Information at a Glance

Is WhatsApp Business Premium worth it? All details on features, pricing & value – perfect for your growing business.

What is Lead Nurturing? Tips, Definition and Use in Marketing

WhatsApp Strategy

What is Lead Nurturing? Tips, Definition and Use in Marketing

What is Lead Nurturing? Discover how to guide prospects to purchase with targeted strategies – including definitions, tips, and real-world examples.

Meta AI WhatsApp – Everything You Need to Know

WhatsApp Knowledge

Meta AI WhatsApp – Everything You Need to Know

Learn how to customize Meta AI in WhatsApp. Read the article to optimize your settings and make the most of this smart feature!

Data Driven Marketing – How We Make Better Marketing Decisions with Data

KPIs & Stats

Data Driven Marketing – How We Make Better Marketing Decisions with Data

Discover how data-driven marketing helps you make better decisions and sustainably boost the ROI of your campaigns.

Are you looking for a Front App alternative?

WhatsApp Knowledge

Are you looking for a Front App alternative?

Find the best Front App alternatives to optimize WhatsApp communication.

WhatsApp Bulk Sender – Your Key to Successful Customer Communication

WhatsApp Strategy

WhatsApp Bulk Sender – Your Key to Successful Customer Communication

Professional WhatsApp Bulk Sender for businesses. Automate, personalize messages and manage campaigns successfully – start now.

WhatsApp vs Email - Which is the better marketing channel in 2025?

Multichannel Strategy

WhatsApp vs Email - Which is the better marketing channel in 2025?

WhatsApp or Email? Discover which channel wins in 2025 – with open rates, customer loyalty & buying power.

Top 15 Zendesk Alternatives for 2025

Comparisons & Alternatives

Top 15 Zendesk Alternatives for 2025

Zendesk alternatives in a direct feature, price, and UI/UX comparison. Find the best alternative to Zendesk for customer service, WhatsApp integration, and omnichannel communication.

Top 15 Intercom Alternatives for 2025

Comparisons & Alternatives

Top 15 Intercom Alternatives for 2025

Discover the 15 best Intercom alternatives for 2025. Compare prices, features and integrations – find your ideal support tool with Chatarmin.

CRM Software for Small Businesses: The Best CRM Tools for Small E-Commerce Companies in the DACH Region

Comparisons & Alternatives

CRM Software for Small Businesses: The Best CRM Tools for Small E-Commerce Companies in the DACH Region

Find the best CRM software 2025 for small businesses. Compare tools, features and prices – discover Chatarmin for efficient customer management.

Best CRM Software for E-Commerce 2025

Comparisons & Alternatives

Best CRM Software for E-Commerce 2025

Best CRM Software for E-Commerce 2025

Chatbot Costs 2025: What You Need to Know + Cost Optimization Tips

Chatbots

Chatbot Costs 2025: What You Need to Know + Cost Optimization Tips

Discover everything about chatbot costs: pricing, key factors & savings potential. Compare providers & optimize your costs with our expert tips.

Live-Chat-Support | All what you need to know

CX & Customer Service

Live-Chat-Support | All what you need to know

Live chat support boosts customer satisfaction and conversion rates—fast, efficient, and personal. Learn how to leverage chatbots, AI, and proactive communication to enhance customer retention and service quality.

WhatsApp Quick Reply Activate: Set It Up Easily

WhatsApp Business

WhatsApp Quick Reply Activate: Set It Up Easily

Learn how to activate WhatsApp Quick Reply and respond to messages faster.

Telegram Web: How to Use Telegram in Your Browser

Multichannel Strategy

Telegram Web: How to Use Telegram in Your Browser

Discover how to use Telegram Web to send and receive messages directly in your browser.

Live Chat Software: Solutions for Better Customer Service

CX & Customer Service

Live Chat Software: Solutions for Better Customer Service

Find the best live chat software to enhance real-time communication with your customers.

WhatsApp Broadcast: Send Messages to Multiple Recipients

WhatsApp Newsletter

WhatsApp Broadcast: Send Messages to Multiple Recipients

Find out how to use WhatsApp Broadcast to send messages to multiple recipients at once.

WhatsApp Message Count: How Many You Send Daily

KPIs & Stats

WhatsApp Message Count: How Many You Send Daily

Find out how many messages you can send daily on WhatsApp and the factors that influence this limit.

ManyChat: Simplify Your Chat Marketing

Comparisons & Alternatives

ManyChat: Simplify Your Chat Marketing

Learn how ManyChat helps automate and optimize your marketing and communication processes.

Botario: Intelligent Automation for WhatsApp

Comparisons & Alternatives

Botario: Intelligent Automation for WhatsApp

Discover Botario, the platform for intelligent WhatsApp automation and simplified communication.

Melibo: Smart Chatbots for Customer Support

Comparisons & Alternatives

Melibo: Smart Chatbots for Customer Support

Explore how Melibo offers smart chatbots to enhance your customer service and efficiency.

Poll WhatsApp: How to Create a Survey

WhatsApp Knowledge

Poll WhatsApp: How to Create a Survey

Learn how to create polls in WhatsApp to quickly gather feedback and opinions from friends or customers.

WhatsApp Message to All Contacts: Step-by-Step Guide

WhatsApp Knowledge

WhatsApp Message to All Contacts: Step-by-Step Guide

Find out how to send messages to all your WhatsApp contacts without creating a group.

New Feature: Organize Chats in WhatsApp

WhatsApp Knowledge

New Feature: Organize Chats in WhatsApp

Rolled out since October 31, 2024: You can now organize your chats in WhatsApp to maintain a better overview.

WhatsApp Business for companies: advantages and the GDPR

WhatsApp Business

WhatsApp Business for companies: advantages and the GDPR

Find out how companies are making the most of WhatsApp Business. Ideal for small and large businesses.

Top Chatbot Providers for Businesses

Chatbots

Top Chatbot Providers for Businesses

Discover the best chatbot providers to automate customer service and boost engagement.

How to Use Click to Chat for WhatsApp

WhatsApp Knowledge

How to Use Click to Chat for WhatsApp

Step-by-step guide to using Click to Chat for WhatsApp to boost customer engagement.

WhatsApp Statistics and Insights [2025]

KPIs & Stats

WhatsApp Statistics and Insights [2025]

Explore WhatsApp statistics and insights to better understand its user base and growth.

Improve Customer Satisfaction with WhatsApp

WhatsApp Knowledge

Improve Customer Satisfaction with WhatsApp

Improve customer satisfaction with tips and techniques using WhatsApp communication.

Add a WhatsApp Button to Your Site

WhatsApp Knowledge

Add a WhatsApp Button to Your Site

Learn how to add a WhatsApp button to your website for easier customer communication.

Send WhatsApp Newsletters for Free

WhatsApp Newsletter

Send WhatsApp Newsletters for Free

Send WhatsApp newsletters for free with this comprehensive guide for businesses.

How to Create WhatsApp Flows

WhatsApp CRM

How to Create WhatsApp Flows

Learn how to create WhatsApp message flows for more efficient and structured conversations.

Omnichannel Communication with WhatsApp

WhatsApp CRM

Omnichannel Communication with WhatsApp

Omnichannel communication strategies for businesses using WhatsApp as a key tool.

Customer Segmentation Techniques

WhatsApp Knowledge

Customer Segmentation Techniques

Explore effective customer segmentation techniques to improve your marketing strategy.

How to Create a Persona for Your Business

WhatsApp Knowledge

How to Create a Persona for Your Business

Guide on how to create a persona for your business to target the right customer segments.

WhatsApp Calendar Integration Guide

WhatsApp Knowledge

WhatsApp Calendar Integration Guide

Learn how to integrate WhatsApp with a calendar for better scheduling and reminders.

Ideas to Increase Retail Sales

WhatsApp Knowledge

Ideas to Increase Retail Sales

Ideas and tips to help retail businesses increase their sales and improve customer experience.

How to Delete WhatsApp Messages

WhatsApp Knowledge

How to Delete WhatsApp Messages

Find out how to delete WhatsApp messages, whether for everyone or just yourself.

Why Choose WhatsApp for Communication?

WhatsApp CRM

Why Choose WhatsApp for Communication?

Discover the benefits of using WhatsApp for both personal and business communication.

Using WhatsApp Business for Personal Use

WhatsApp Business

Using WhatsApp Business for Personal Use

Can you use WhatsApp Business for personal use? Learn the pros and cons in this guide.

WhatsApp Chatbot Setup Guide

Chatbots

WhatsApp Chatbot Setup Guide

Step-by-step instructions for setting up a WhatsApp chatbot for automated customer interactions.

Use WhatsApp Business on multiple phones

WhatsApp Business

Use WhatsApp Business on multiple phones

Instructions for using WhatsApp Business on multiple devices for more flexibility.

WhatsApp Business Status Tips

WhatsApp Business

WhatsApp Business Status Tips

Tips on how you can effectively use WhatsApp Business Status for your company.

Use two WhatsApp accounts

WhatsApp Business

Use two WhatsApp accounts

Find out how you can use two WhatsApp accounts on one device, both business and personal.

What is a chatbot? Explanation and possible uses

Chatbots

What is a chatbot? Explanation and possible uses

Find out what chatbots are and how they can benefit your business communication.

Set up automatic WhatsApp replies

WhatsApp Knowledge

Set up automatic WhatsApp replies

Find out how to set up automatic replies in WhatsApp to save time and respond quickly.

Easily schedule WhatsApp message

WhatsApp Newsletter

Easily schedule WhatsApp message

Find out how you can easily schedule WhatsApp messages to communicate with customers at the right time.

Telegram vs WhatsApp: Important Differences

Multichannel Strategy

Telegram vs WhatsApp: Important Differences

Compare Telegram and WhatsApp and decide which platform is best for you.

Comparison: WhatsApp vs WhatsApp Business

Comparisons & Alternatives

Comparison: WhatsApp vs WhatsApp Business

Compare WhatsApp with WhatsApp Business and find out which solution is better suited for your business.

Europe's data protection hotspots: Where interest is highest

GDPR & Compliance

Europe's data protection hotspots: Where interest is highest

Analysis shows: Data protection interest is booming in Europe, particularly in the UK and Germany, with a varying focus in other countries.

WhatsApp Business Catalog: How to create it

WhatsApp Business

WhatsApp Business Catalog: How to create it

WhatsApp Business catalog made easy. Follow our guide and create your own catalog.

WhatsApp appointment reminder: your guide to setting it up

WhatsApp Knowledge

WhatsApp appointment reminder: your guide to setting it up

WhatsApp appointment reminders: Your guide to efficient and reliable setup.

WhatsApp advertising: How to reach more customers

WhatsApp Knowledge

WhatsApp advertising: How to reach more customers

Find out how to reach more customers with WhatsApp advertising. Tips and tricks for successful campaigns!

WhatsApp account blocked: how to unblock it

WhatsApp Knowledge

WhatsApp account blocked: how to unblock it

Is your WhatsApp account blocked? Find out how to unblock it. Help and tips here!

What is a broadcast on WhatsApp: explanation and benefits

WhatsApp Newsletter

What is a broadcast on WhatsApp: explanation and benefits

Find out what a broadcast is on WhatsApp and how you can use it. Simply explained!

Chatbots examples: Inspiring use cases

Chatbots

Chatbots examples: Inspiring use cases

Be inspired by our chatbot examples. Successful use cases and creative ideas!

Messenger marketing: reaching customers made easy

Multichannel Strategy

Messenger marketing: reaching customers made easy

Successful messenger marketing: The best tips and strategies for your success.

WhatsApp Business Web: How to set it up

WhatsApp Business

WhatsApp Business Web: How to set it up

Find out how to set up WhatsApp Business Web. Our guide shows you how!

WhatsApp Cloud API: Enhance Your Messaging Experience

WhatsApp Cloud API: Enhance Your Messaging Experience

Discover the power of the WhatsApp Cloud API for seamless integration, improved communication, and enhanced messaging capabilities for your business.

Out of office note WhatsApp template

WhatsApp Strategy

Out of office note WhatsApp template

Learn how to set up professional WhatsApp out-of-office messages with our templates and step-by-step instructions.

WhatsApp recruiting: Modern and fast recruiting via WhatsApp

WhatsApp Strategy

WhatsApp recruiting: Modern and fast recruiting via WhatsApp

Find out how companies use WhatsApp for fast recruiting. Direct communication and easy use via smartphone for efficient applications.

Whatsapp welcome message Templates

WhatsApp Strategy

Whatsapp welcome message Templates

We present 10 welcome message templates for WhatsApp and explain which ones go down well in which situations.

WhatsApp AI chatbot: WhatsApp AI for your business

Chatbots

WhatsApp AI chatbot: WhatsApp AI for your business

WhatsApp AI chatbot from Chatarmin: GDPR-compliant WhatsApp AI chatbot for your business.

ChatGPT WhatsApp: GDPR-Compliant & AI-powered WhatsApp Business Account

GDPR & Compliance

ChatGPT WhatsApp: GDPR-Compliant & AI-powered WhatsApp Business Account

ChatGPT WhatsApp AI Chatbot powered by Chatarmin. The world's first GDPR-compliant WhatsApp Business Account with a fully native and built-in ChatGPT integration for your business.

hello mateo alternative: Chatarmin or Mateo WhatsApp tool?

Comparisons & Alternatives

hello mateo alternative: Chatarmin or Mateo WhatsApp tool?

hello mateo alternative Chatarmin compared to Mateo to help you find your perfect WhatsApp marketing tool.

Superchat alternative Chatarmin: Chatarmin is THE alternative to Superchat

Comparisons & Alternatives

Superchat alternative Chatarmin: Chatarmin is THE alternative to Superchat

Chatarmin is the cheaper, more flexible and more system-integrated alternative to Superchat. Connect your system landscape natively, benefit from the fairest pricing on the market and flexible contract terms.

ChatWerk alternative: Chatarmin in comparison with ChatWerk

Comparisons & Alternatives

ChatWerk alternative: Chatarmin in comparison with ChatWerk

Chatarmin is the number one chatwork alternative for eCommerce companies and professional CRM teams.

WhatsApp Automation: Automate business processes via WhatsApp [2025 Guide!]

WhatsApp CRM

WhatsApp Automation: Automate business processes via WhatsApp [2025 Guide!]

WhatsApp Automations to automate your business processes. Use cases, instructions, go-to-market and practical examples from Chatarmin's hands-on WhatsApp CRM experience. Static and AI chatbots as WhatsApp automations.

Green Tick on WhatsApp: How to get a verified WhatsApp Business Account [Step-by-Step Guide!]

WhatsApp Business

Green Tick on WhatsApp: How to get a verified WhatsApp Business Account [Step-by-Step Guide!]

Verified account on WhatsApp: How to get a green tick and verified WhatsApp Business account. In 4 steps to Green Tick WABA with unlimited quality and messaging volume.

WhatsApp CRM: How to use WhatsApp in CRM [2025 GUIDE]

WhatsApp CRM

WhatsApp CRM: How to use WhatsApp in CRM [2025 GUIDE]

WhatsApp CRM: Complete guide, analysis & description of the use and requirements of a WhatsApp CRM in sales, marketing and support. With WhatsApp CRM practical examples and use cases!

Complete WhatsApp Marketing Guide: Use Cases, Practical Examples & Strategies [2025]

WhatsApp Strategy

Complete WhatsApp Marketing Guide: Use Cases, Practical Examples & Strategies [2025]

The WhatsApp Marketing Guide to your success. Learn the best tips and tricks!

Create a WhatsApp newsletter: Here's how to do WhatsApp broadcast!

WhatsApp Newsletter

Create a WhatsApp newsletter: Here's how to do WhatsApp broadcast!

Create a WhatsApp newsletter in a matter of seconds, fully scalably and GDPR-compliant. Create and scale your WhatsApp broadcast with Chatarmin. Learn best practices, KPI's, comparison with email, and an overview of all WhatsApp newsletter tools.

Marketing with WhatsApp: 6 Hacks for your Black Friday Marketing via WhatsApp

WhatsApp Strategy

Marketing with WhatsApp: 6 Hacks for your Black Friday Marketing via WhatsApp

Marketing with WhatsApp right before CPO's skyrocket during black week. We show you six ways to do your marketing via WhatsApp just before the hot Q4 starts!

Selling on WhatsApp: tips for success

WhatsApp Strategy

Selling on WhatsApp: tips for success

Find out how to sell successfully on WhatsApp. Tips and tricks for your success!

MessengerPeople Alternative: Chatarmin WhatsApp Marketing Tool Compared to MessengerPeople (SinchEngage Alternative)

Comparisons & Alternatives

MessengerPeople Alternative: Chatarmin WhatsApp Marketing Tool Compared to MessengerPeople (SinchEngage Alternative)

MessengerPeople alternative Chatarmin and "Sinch Engage" (formerly MessengerPeople) in a direct feature comparison, pricing comparison, and UI/UX comparison. Chatarmin is the best WhatsApp marketing alternative to MessengerPeople.

WhatsApp strategy: how to make your WhatsApp marketing a success

WhatsApp Strategy

WhatsApp strategy: how to make your WhatsApp marketing a success

WhatsApp Strategy: Pro insights into the most professional WhatsApp marketing strategies from the world's best CRM teams, exclusively at Chatarmin.

Create a WhatsApp channel: How to set up your WhatsApp Channel [Instructions and Tips 2025]

WhatsApp Strategy

Create a WhatsApp channel: How to set up your WhatsApp Channel [Instructions and Tips 2025]

WhatsApp Channels was introduced by WhatsApp. A nice feature for "one-to-many" communication for businesses on WhatsApp. We explain the differences to the WhatsApp Business API in this Article

WhatsApp campaign in 5 steps - How a successful WhatsApp marketing campaign works

WhatsApp Strategy

WhatsApp campaign in 5 steps - How a successful WhatsApp marketing campaign works

Find out how to become a successful WhatsApp marketer with profitable WhatsApp campaigns with the right WhatsApp marketing strategy and the best WhatsApp marketing software.

What is a WhatsApp business account: Setup (instructions) and overview [Update 2025]

WhatsApp Business

What is a WhatsApp business account: Setup (instructions) and overview [Update 2025]

Understand the differences in function and cost between WhatsApp Business App, WhatsApp Business Premium and WhatsApp Business Platform.

WhatsApp Business costs: All WhatsApp costs at a glance

WhatsApp Business

WhatsApp Business costs: All WhatsApp costs at a glance

Understand the differences between the three WhatsApps and the differences in the pricing of the WhatsApp Private App, WhatsApp Business App, WhatsApp Premium App and WhatsApp Business Platform.

MessageBird WhatsApp: Why you shouldn't start WhatsApp with Messagebird

Comparisons & Alternatives

MessageBird WhatsApp: Why you shouldn't start WhatsApp with Messagebird

MessageBird WhatsApp is not a working product. Use Chatarmin and read the MessageBird review of the MessageBird WhatsApp tool here.

WhatsApp Marketing Best Practices: How to make your WhatsApp a success

WhatsApp Strategy

WhatsApp Marketing Best Practices: How to make your WhatsApp a success

By following this WhatsApp marketing best practice guide, your WhatsApp marketing is guaranteed to be a success.

zoko alternative: Why zoko costs more than you think and you should choose another WhatsApp business solution

Comparisons & Alternatives

zoko alternative: Why zoko costs more than you think and you should choose another WhatsApp business solution

Find your zoko alternative and understand why zoko is much, much more expensive than it seems at first glance. So you can choose and use the ideal WhatsApp marketing tool for you.

Trengo WhatsApp alternative: Chatarmin is the better Trengo WhatsApp

Comparisons & Alternatives

Trengo WhatsApp alternative: Chatarmin is the better Trengo WhatsApp

What are the pros and cons of Trengo as a WhatsApp alternative? An objective overview.

WhatsApp Marketing Software Comparison 2025: The Best Tools for E-Commerce, Brands & Agencies

Comparisons & Alternatives

WhatsApp Marketing Software Comparison 2025: The Best Tools for E-Commerce, Brands & Agencies

Compare WhatsApp marketing software 2025. Find your ideal tool with Chatarmin: e-commerce integrations, automation, GDPR, and AI campaigns included.

The seven best WhatsApp Marketing Agencies in the DACH region [2025!]

Comparisons & Alternatives

The seven best WhatsApp Marketing Agencies in the DACH region [2025!]

In this article we describe the best WhatsApp Marketing Agencies in Germany, Switzerland and Austria.

WhatsApp: KPIs and Strategies

KPIs & Stats

WhatsApp: KPIs and Strategies

WhatsApp as marketing tool. How are the KPIs? We are talking about WhatsApp ROI, opening rate, click-through rate and opt-out rate.

WhatsApp vs. SMS vs. Email: Comparing Conversational Marketing Strategies

Multichannel Strategy

WhatsApp vs. SMS vs. Email: Comparing Conversational Marketing Strategies

Whatsapp as Newsletter? How is the performance in comparison to SMS and Email. WhatsApp also for customer support?

Is WhatsApp GDPR compliant? WhatsApp privacy in the spotlight [Update 2025]

GDPR & Compliance

Is WhatsApp GDPR compliant? WhatsApp privacy in the spotlight [Update 2025]

We are talking about WhatsApp privacy and if WhatsApp is GDPR compliant.

Boosting Customer Engagement with a WhatsApp Chatbot for Business

Chatbots

Boosting Customer Engagement with a WhatsApp Chatbot for Business

We are discussing the possibilities of a WhatsApp chatbot and also it's capabilities with AI together. You can use it as a WhatsApp live chat support or even just as WhatsApp for business.