In today's digital landscape, businesses are constantly seeking innovative ways to connect with their target audience and drive revenue. One such platform that has gained immense popularity is WhatsApp. With its wide user base and high engagement rates, WhatsApp has emerged as a powerful marketing tool for businesses. In this article, we will explore the best practices and key performance indicators (KPIs) for WhatsApp marketing to help you optimize your campaigns and boost your ROI.
Why WhatsApp Marketing?
WhatsApp has revolutionized the way we communicate, and businesses have recognized its potential as a marketing channel. With over 2 billion active users worldwide, WhatsApp provides a massive reach to businesses across various industries.
Moreover, the platform offers features like multimedia messaging, voice notes, and document sharing, enabling businesses to create engaging and personalized content for their audience.
Whilst there are markets such as Russia, Scandinavia or China where WhatsApp might not be people's first messaging choice, in our core focus - the DACH region, over 90% of smartphone users not only have the app installed but use it on a regular basis to exchange with their close ones.
WhatsApp is thus the desired environment for businesses to exchange with stakeholders and clients alike Entirely GDPR-compliant..
Benefits of WhatsApp Marketing
- High Engagement: WhatsApp boasts impressive engagement rates, with click-through rates (CTR) and open rates far surpassing those of email marketing. This high engagement allows businesses to connect with their audience more effectively and drive conversions.
- Direct Communication: WhatsApp provides a direct line of communication between businesses and customers, allowing for real-time interactions and personalized messaging. This fosters a sense of trust and builds strong customer relationships.
- Cost-effective: Compared to traditional marketing channels, WhatsApp marketing is a cost-effective solution for businesses of all sizes. With minimal setup and maintenance costs, businesses can reach a wide audience without breaking the bank.
WhatsApp Marketing Best Practices
To maximize the effectiveness of your WhatsApp marketing campaigns, it's crucial to follow best practices that align with the platform's unique features and user behavior. Here are some key strategies to consider:
- Define Your Objectives
- Build Your Subscriber List through various touchpoints
- Segment Your Audience, ideally using our native API integrations
- Craft Compelling Content and/or only send out relevant information
- Automate and Personalize Messaging
- Optimize Timing and Frequency (less is more!)
- Monitor and Analyze Performance
- Always stick with "LFHR" - Low Frequency High Relevance
- Always test - Feel free to use our ChatGPT A/B Testing Tool as well as Flow Analytics A/B Tests
WhatsApp Marketing KPIs
Tracking key performance indicators (KPIs) is essential to evaluate the success of your WhatsApp marketing campaigns. Here are some important KPIs to monitor:
- RPR: Min Revenue per Recipient (€2,00-€2,50)
- ROCS: Min Return on Campaign Spend (1.500%-2.500%)
- Min CTR: Click-through Rate (15-20%)
- Min Open Rate (85-95%)
- Opt-out Rate (0.3-0.6%)
Inside this video Chatarmin-founder Johannes Mansbart gives some additional perspective on how to calculate your exact WhatsApp-business-case, based on WhatsApp KPI's outlined above:
