Privacy Policy

Please note that the German version of this privacy policy is the original and is authoritative in case of any interpretation issues. Translations are provided for informational purposes only and are not legally binding.

Last updated: 3 June 2024

The protection of your personal data is very important to us, which is why we would like to list all the information about the processing and storage of your data when you visit our website and in our company.

In order to be able to use all the functions and services of our website, it is necessary to collect your personal data. However, the processing and storage only takes place in accordance with the legal guidelines and requirements of the General Data Protection Regulation (GDPR), the Data Protection Act (DSG) and the Telecommunications Act (TKG 2021).

RESPONSIBLE BODY

chatarmin.com GmbH Kaiserstrasse 89 1070 Vienna Austria You can find more information in the imprint.

All employees are obliged to maintain confidentiality and to handle your data properly and to enter it correctly into our data processing systems.

DATA PROTECTION OFFICER

Data Protection Officer: SCALELINE Datenschutz - Mag.a iur. Elisa Drescher E-mail: office@scaleline-ltd.com

COLLECTION AND PROCESSING OF PERSONAL DATA ON THIS WEBSITE

Note: In order to protect your data as comprehensively as possible from unwanted access, we take so-called technical and organisational measures and use an encryption process on our website. Your data is transmitted over the internet from your computer to our computer and vice versa using what is known as TLS encryption. TLS stands for "Transport Layer Security" and is an encryption protocol for data transmission on the internet. You can usually recognise "TLS" by the fact that the lock symbol in the status bar of your browser is closed and the address begins with https://.

1. COLLECTION OF ACCESS AND LOG DATA

This website automatically collects and stores server log file information that your browser transmits to us.

These are

IP address of the user,
Date and time of access,
Type of request,
Customer information such as type and version,
Operating system of the user (device, OS version of the device),
Referrer information (i.e. the source of the access)

The legal basis for this data processing is the legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR. The legitimate interest lies in being able to identify indications of unlawful use of our website (e.g. defence against hacker attacks) and to ensure a smooth connection setup. The data collected is stored in server log files that your browser automatically transmits to us in encrypted form. We only store the server log files in the event of attacks on our server infrastructure or other legal violations. This longer storage period is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR and serves only to preserve evidence.

We use "Vercel WebAnalytics" to anonymously compile statistics about access to our website. When using Vercel Web Analytics, no personal identifiers are collected that track and match end-user data across different applications or websites. By default, Vercel Web Analytics uses only aggregated data that does not identify or re-identify the customer's end users. Vercel Web Analytics does not collect or store information that would allow you to reconstruct an end user's browsing session across different applications or websites and/or personally identify an end user. Only a minimal amount of data is collected, which is only used for aggregated statistics.

We have concluded an order processing contract with the provider of this website, Vercel Inc. based in the USA, in accordance with Art. 28 GDPR. This is a contract required by data protection law, which ensures that Vercel Inc. only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR. Furthermore, standard contractual clauses have been contractually agreed, whereby Vercel Inc. guarantees that a level of data protection exists as within the European Union. Vercel Inc. uses the services of Amazon Web Services in the area of hosting and storage services as a subcontractor.

To optimise the loading time, we integrate the Content Delivery Network (CDN) of "unpkg" on this website. "unpkg" is a public content delivery network (CDN) for the provision of content. The use or integration of "unpkg" is based on the legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR. According to the developer of "unpkg", no personal data is processed or stored and no IP address is stored.

2. ENQUIRIES VIA CHAT BY CHATARMIN.COM

For direct and uncomplicated contact, we offer you the option of sending us a message via chatarmin. By clicking on "Start Chat" you will be redirected to WhatsApp Business and can start the chat with us from there.

Data processing in this context is based on the legal basis of contract fulfilment or contract initiation in accordance with Art. 6 para. 1 lit. b) GDPR. The chat via WhatsApp is not intended for you to exchange sensitive data such as health data, data on religious affiliation or data on ethical origin. Please do not send us this sensitive data.

It goes without saying that we will treat any personal data you provide to us in the context of enquiries as confidential. We use the personal data you provide exclusively to process and respond to your enquiry. The legal basis for data processing is our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR. This arises from our interest in responding to enquiries from our customers, business partners and interested parties and in promoting and maintaining customer satisfaction. Another legal basis for natural persons is the initiation or fulfilment of a contract in accordance with Art. 6 para. 1 lit. b) GDPR. In the context of the use of WhatsApp, WhatsApp Ireland Limited is the recipient of your data and processor in accordance with Art. 28 GDPR. WhatsApp is a product of the Meta Companies (formerly Facebook Inc.). In the context of Messenger, your data will also be transferred to third countries outside the European Union for which no adequacy decision exists. The legal basis for the transfer of data to third countries such as the USA in the context of use are standard contractual clauses pursuant to Art. 46 para. 1 lit. c) GDPR.

All personal data that you send to us with your enquiry will be deleted or anonymised by us no later than 2 years after the final response to you, unless a contract is concluded. The retention period of 2 years is due to the fact that you may occasionally contact us again about the same matter after a reply and refer to the previous correspondence. In our experience, we have found that after 2 years there are no more queries in response to our replies.

3. REGISTER FOR CHATARMIN AND USER ACCOUNT

A user account is required to use chatarmin, which can be created by providing an email address and a password. In this context, we store the IP address and the time of the respective user action on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR when you register, log in or use your user account. We do this to prevent misuse and unauthorised use, which is in our and the users' interests. In principle, we do not pass this data on to third parties unless it is necessary to enforce our claims or required by law.

Within the user account, we store information about your company (telephone number, address, e-mail address, team members and their roles), contact details of your customers (telephone numbers, campaigns, ...). This data is stored exclusively for the fulfilment of the contract in accordance with Art. 6 para. 1 lit. b) GDPR.

We store your data for the duration of the contract. In the event of cancellation, you are obliged to back up your data in good time.

4. BOOKING APPOINTMENTS VIA CALENDLY

Calendly is an appointment booking tool that you can use to book an appointment with us directly. After booking, you will also receive an appointment confirmation by e-mail. The purpose of using Calendly is to simplify appointment bookings. The provider of Calendly is Calendly LCC, based in the USA, with which a contract for order processing in accordance with Art. 28 GDPR has been concluded. Calendly LLC is subject to an adequacy decision under the Data Privacy Framework for the USA.

Beyond this, we do not pass on your data to third parties. The legal basis for the booking is the implementation of pre-contractual measures in accordance with Art. 6 para. 1 lit. b) GDPR. We store your data for the duration of the contract initiation or for the duration of the contractual relationship with us.

5. USE OF WEB ANALYSIS TOOLS AND COOKIES

We use cookies to facilitate and improve the use of our website. Cookies are small pieces of text information that can be stored on your computer or smartphone via the browser when you visit a website. This serves to recognise the website visitor. Cookies can also provide us with information about how you use our website so that we can continuously improve the design of the website.

Cookies themselves do not contain any personal data about users, they are only used to uniquely identify what our customers find interesting and useful on our website. We also use so-called "web beacons" (small graphic images, also known as "pixel tags" or "clear GIFs") on our website. They are used together with cookies to track general user behaviour on the website.

The legal basis for the processing of personal data using cookies and other technologies is your consent in accordance with Art. 6 para. 1 lit. a) GDPR, which you give us via the so-called "consent banner" as soon as you visit our website for the first time.

We use cookies for the following purposes:

Technically necessary: These are cookies and similar methods without which you cannot use our services, for example to display our website correctly or to use functions you have requested.
External services: For the integration of externally hosted videos.

The data processed by necessary cookies is required for the purposes listed below to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 lit. f) GDPR.

Any use of cookies that is not absolutely technically necessary constitutes data processing that is only permitted with your express and active consent in accordance with Art. 6 para. 1 lit. a) GDPR. You can use our so-called "Cookie Consent Tool" to set which cookie categories you would like to consent to when visiting our website.

Once cookies have been saved, you can delete them at any time via the settings of your web browser. You can also adjust the settings of your web browser so that no cookies are stored. In this case, not all functions of our website may be available.

As part of data processing (with the help of cookies and similar techniques for processing usage data), we may use specialised service providers, in particular from the online marketing sector. These process your data on our behalf as processors, are carefully selected and contractually bound in accordance with Article 28 GDPR. All companies listed as providers in our cookie notice act as so-called processors.

ANONYMISED EVALUATIONS

We use Plausible, an open-source web analysis tool from OÜ Plausible Insights based in Estonia (Västriku tn 2, Tartu 50403), to create anonymised analyses of access to this website.

Plausible does not store any cookies or similar technologies on your computer or in your browser. Consequently, no personal data is stored.

Plausible collects the following metrics from website visitors:

Page URL
HTTP Referer
Browser
Operating System
Device Type
Country, region, city

We use Plausible to analyse the use of this website and to be able to improve the website based on this. More information about Plausible here.

INTEGRATION OF LOOM VIDEOS

We embed videos on our websites that are not stored on our servers. To ensure that accessing our websites with embedded videos does not automatically result in the third-party provider's content being reloaded, we only display locally stored preview images of the videos in a first step. This means that the third-party provider does not receive any information.

Only after clicking on the preview image is content from the third-party provider loaded. As a result, the third-party provider receives the information that you have accessed our site and the usage data technically required in this context. We have no influence on further data processing by the third-party provider. By clicking on the preview image, you give us your consent to load content from the third-party provider. The embedding takes place on the basis of your consent in accordance with Art. 6 para. 1 lit. a) GDPR, provided that you have previously given your consent by clicking on the preview image. There is an adequacy decision for the USA, so that the data transfer can take place without further measures. You can view the certification of Loom Inc (Atlassian, Inc.) here.

Provider of the video service

Loom Inc.

If you have clicked on a preview image, the content of the third-party provider will be reloaded immediately. If you do not want such reloading on other pages, please do not click on the preview images.

USE OF UNIFORM FONTS THROUGH ADOBE FONTS

The fonts from Adobe Fonts are used for uniform presentation. When you access this website, your browser loads the fonts according to your consent pursuant to Art. 6 Para. 1 lit. a) GDPR. The server is located in Germany and no direct connection to Adobe servers, for example in the USA, is established.

The provider of these fonts within the European Union is Adobe Systems Software Ireland Companies with its registered office in Ireland ("Adobe"). Adobe does not rule out the possibility that data may also be transferred to the USA, in particular to Adobe Systems Incorporated, based in San Jose, California. Standard contractual clauses exist for this. According to Adobe, no cookies are set for the provision of Adobe Fonts .

Data processing in the context of application procedures

You can send us your application documents by e-mail for the purpose of receiving and managing the application and thus for the purpose of (possibly) establishing an employment relationship. The legal basis for this data processing is Art. 6 para. 1 lit. b) GDPR. As part of the application process, we only collect the data from you that is necessary to establish the employment relationship with us.

Within our company, only those people who are involved in the decision-making process will have access to your personal data.

If your application is successful, your personal data will be stored for the duration of your employment relationship. In addition, your tax-relevant data will be archived in accordance with the statutory retention periods after termination of the employment relationship. In the event of an unsuccessful application, your personal data will be deleted 7 months after the rejection.

Data processing of business partners and customers

The purposes of data processing arise from the implementation of pre-contractual measures and the fulfilment of obligations arising from the concluded contract.

a) Contact details of recommenders and tipsters as well as recommended contacts

Furthermore, we receive contact details of contact persons in the company who are interested in our services from so-called recommenders and tipsters. These recommenders and tipsters are the origin of your data (Art. 14 para. 2 lit. f) GDPR). For this purpose, we process the following personal data of contact persons Your title, your first and last name, your business email address and, if provided, your business telephone number. The legal basis for this data processing is the initiation of a contract.

b) Processing our contracts with customers

To process our contracts, we process master data such as your first and last name, your billing address and your billing and payment data. Payments can also be processed via the payment service provider "STRIPE". We provide this payment method as an additional option to enable simple processing for our customers, e.g. for recurring direct debits. This corresponds to our legitimate interest in offering an efficient and secure payment method and is based on the legal basis pursuant to Art. 6 para. 1 lit. f) GDPR. In this context, we also pass on data to the payment service provider insofar as this is necessary for the fulfilment of the contract (Art. 6 para. 1 lit. b. GDPR). Processing via the payment provider is neither legally nor contractually required. Without the transmission of your personal data, we cannot process a payment via this payment provider. You then have the option of choosing a different payment method.

More information about STRIPE: Stripe Payments Europe, based in Ireland Data protection at Stripe: https://stripe.com/at/privacy

The purposes of data processing arise in individual cases from legal requirements. These legal obligations include, for example, the fulfilment of retention and identification obligations, e.g. in the context of requirements for tax control and reporting obligations and data processing in the context of requests from authorities.

We process the contact details of contact persons at customers, interested parties, suppliers and other business partners for communication by email, telephone and post. The legal basis for data processing is the legitimate interest pursuant to Art. 6 para. 1 f) GDPR. The legitimate interest arises from the interest in conducting or initiating the business relationship with customers, interested parties, suppliers and other business partners as well as personal contact with contact persons.

Personal data is stored for the purpose of conducting business relationships for as long as there is a legitimate interest in doing so. It may be necessary to process the personal data provided by you beyond the actual fulfilment of the contract with business partners. The legitimate interests here are in particular the selection of suitable business partners, the fulfilment of compliance measures, the assertion of legal claims, the defence against liability claims, the prevention of criminal offences and the settlement of claims resulting from the business relationship.

4. Who receives the personal data you provide?

As part of the contractual relationship, we may also commission processors or service providers who may have access to your personal data. Compliance with data protection regulations is ensured by contract.

5. Storage period

The personal data will be stored for as long as is necessary to fulfil the above-mentioned purposes.

Insofar as your data is processed on the basis of consent in accordance with Art. 6 para. 1 lit. a) GDPR or Art. 9 para. 2 lit. a) GDPR, we process your data exclusively for a specific purpose and after separate information in order to be able to prove that you have consented to the data processing in question within the framework of the accountability obligation incumbent on us in accordance with Art. 5 para. 2 GDPR.

If you assert data subject rights against us under the GDPR, we will also process and store your data in order to be able to prove that we have complied with the GDPR when processing your enquiry as part of our accountability obligations pursuant to Art. 5 (2) GDPR.

Information on data processing in the context of video conferences via Google Meet

We use the Google Meet tool from Google Ireland Limited to organise telephone conferences, online meetings and video conferences. You will receive access to the agreed appointments via a link provided by e-mail. You can enter the video room by clicking on the link. Before joining, you can decide for yourself whether you want to activate the transmission of your video. You are muted by default and you must manually enable your microphone if you wish. If you switch on your camera and/or microphone, this data will be processed during the meeting.

The following additional data may also be processed depending on the type and scope of the specific use:

Personal details (e.g. first and last name, e-mail address, profile picture)
Meeting metadata (e.g. date, time and duration of the communication, name of the meeting, participant IP address)
Device/hardware data (e.g. IP addresses, MAC addresses, client version)
Text, audio and video data (e.g. chat histories, video, audio and presentation recordings)
Connection data (e.g. phone numbers, country names, start and end times, IP addresses)

Furthermore, your personal data may be processed. This also depends specifically on your use, such as use of the chat or the whiteboard. We explicitly draw your attention to the fact that any information you provide during the meeting will be processed at least for the duration of the meeting.

Legal basis

The legal basis for data processing for direct contractual partners is Art. 6 para. 1 lit. b) GDPR, for business partners or contact persons at external bodies the legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR. The legitimate interest lies in the organisation of virtual communication.

Receiver

The provider Google necessarily receives knowledge of the above-mentioned data insofar as this is contractually regulated within the framework of our order processing contract in accordance with Art. 28 GDPR. There are no other recipients.

We cannot rule out the possibility that data may also be routed via internet servers located outside the EU or the EEA. Google LLC is certified under the Data Privacy Act as an adequacy decision for the USA.

You are not obliged to communicate with us via Google Meet. Alternatively, you can also communicate by e-mail or telephone.

We generally delete personal data when there is no need for further storage

We maintain the following social media presences:

LinkedIn: https://www.linkedin.com/company/chatarmin-com/

YouTube: https://www.youtube.com/@chatarmin

"LinkedIn" is operated by the European subsidiary LinkedIn Ireland Unlimited Company with its registered office in Ireland. The parent company LinkedIn Inc. is based in the USA.

Data processing by us:

The personal data entered on social media pages, such as comments, videos, images, likes, public messages, etc. are published by the respective social media platform. We reserve the right to delete content if necessary. We may share content on our site and contact you via the social media platform, for example via the messengers offered. In addition, we regularly place adverts via our social media pages. The legal basis for this data processing is the legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR, which is in the interest of our public relations and communication.

b. Page Insights

The social media platforms provide anonymised statistics and insights that help us gain knowledge about the types of actions people take on our site (so-called "page insights"). These Page Insights are created based on certain information about people who have visited our site.

The legal basis for this data processing is our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR, which is based on obtaining information about the actions and visitors to our website.

This processing of personal data is carried out by the social media platform and us as so-called joint controllers in accordance with Art. 26 GDPR. In the case of joint controllership, a separate agreement must be concluded.

LinkedIn: https://legal.linkedin.com/pages-joint-controller-addendum

If you wish to object to certain data processing over which we have an influence (e.g. deletion of comments), please contact us using the contact details given above.

Note: The provision of your data is neither legally nor contractually required or necessary for the conclusion of a contract. You are not obliged to provide your personal data. The consequence of not providing your data is that you will not be able to communicate with us via our social media pages, interact with us or take part in the competition. To contact us, please use the above e-mail address.

In addition to us, there is also the operator of the social media platforms themselves. From a data protection perspective, this is also regarded as another controller that carries out its own data processing. This means that the operator is also a separate controller under the GDPR. However, we only have limited influence on data processing by the operator. Where we can exert influence (e.g. through parameterisation), we work within the scope of our possibilities to ensure that the operator of the social media platform handles data in compliance with data protection regulations. In many places, however, we cannot influence the data processing by the operator of the social media platform and do not know exactly what data they process. The respective operator will inform you about the processing of personal data in its own privacy policy:

LinkedIn: https://de.linkedin.com/legal/privacy-policy?
YouTube: www.policies.google.com/privacy?hl=de

When using the platform, your personal data is generally also processed by the respective platform operator on servers in third countries, in particular in the USA and the United Kingdom. Certain third countries have been granted an adequacy decision by the European Commission. This means that the legal situation for the protection of privacy in these countries is comparable to that in the EU or the EEA. You can find more information on the current countries with an adequacy decision here. In all other cases, we conclude so-called standard contractual clauses with the platform operators for the transfer of personal data to third countries.

Note: The operator of the social media platform uses web tracking methods. Web tracking can also take place regardless of whether you are logged in or registered with the social media platform. As already explained, we can hardly influence the web tracking methods of the social media platform. For example, we cannot switch it off. Please be aware of this: It cannot be ruled out that the provider of the social media platform uses your profile and behavioural data, for example to evaluate your habits or personal relationships and preferences, etc. We have no influence on the processing of your data by the provider of the social media platform.

Rights of data subjects

IN ACCORDANCE WITH ART. 15 PARA. 1 GDPR, YOU HAVE THE RIGHT TO RECEIVE INFORMATION ABOUT THE PERSONAL DATA STORED ABOUT YOU FREE OF CHARGE UPON REQUEST. FURTHERMORE, IF THE LEGAL REQUIREMENTS ARE MET, YOU HAVE THE RIGHT TO RECTIFICATION (ART. 16 GDPR), ERASURE (ART. 17 GDPR) AND RESTRICTION OF PROCESSING (ART. 18 GDPR) OF YOUR PERSONAL DATA. IF YOU HAVE PROVIDED THE PROCESSED DATA YOURSELF, YOU HAVE THE RIGHT TO DATA PORTABILITY IN ACCORDANCE WITH ART. 20 GDPR.

IF THE DATA PROCESSING IS BASED ON ART. 6 PARA. 1 E) OR F) GDPR, YOU HAVE THE RIGHT TO OBJECT IN ACCORDANCE WITH ART. 21 GDPR. IF YOU OBJECT TO DATA PROCESSING, THIS WILL NOT TAKE PLACE IN FUTURE UNLESS THE CONTROLLER CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR FURTHER PROCESSING WHICH OVERRIDE THE INTERESTS OF THE DATA SUBJECT IN OBJECTING.

IF THE DATA PROCESSING IS BASED ON CONSENT IN ACCORDANCE WITH ART. 6 PARA. 1 LIT. A), ART. 9 PARA. 2 LIT. A) OR ART. 49 PARA. 1 LIT. A) GDPR, YOU CAN REVOKE YOUR CONSENT AT ANY TIME WITH EFFECT FOR THE FUTURE WITHOUT AFFECTING THE LEGALITY OF THE PREVIOUS PROCESSING.

YOU ALSO HAVE THE RIGHT TO LODGE A COMPLAINT WITH A DATA PROTECTION SUPERVISORY AUTHORITY. IN PARTICULAR, THE COMPLAINT CAN BE LODGED WITH A SUPERVISORY AUTHORITY IN THE EU MEMBER STATE OF YOUR PLACE OF RESIDENCE, PLACE OF WORK OR PLACE OF THE ALLEGED INFRINGEMENT.

CONTACT DETAILS OF THE COMPETENT DATA PROTECTION AUTHORITY IN AUSTRIA: DSB@DSB.GV.AT

No automated decision making

We do not carry out automatic decision-making or profiling.

Provision

Unless otherwise stated in the previous chapters, the provision of personal data is neither legally nor contractually required or necessary for the conclusion of a contract. Failure to provide your personal data may mean that we are unable to respond to your enquiries, for example.

This data protection notice was created in cooperation with the consulting firm SCALELINE. The legal texts are subject to copyright.