Blog/Comparisons & Alternatives

Superchat alternative Chatarmin: Chatarmin is THE alternative to Superchat

Chatarmin is the more flexible and deeply integrated alternative to Superchat. Built for e-commerce brands, with native connections to your system landscape and features tailored specifically to the needs of online shops.

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By Johannes Mansbart

CEO & Co-Founder, chatarmin.com

Last updated at: October 02, 2025

Comparisons & Alternatives

☝️ The most important facts in brief

  • Superchat is a German multi-messenger provider for SMEs, founded in 2020. The solution covers more than 40 industries but is not designed for the specific requirements of e-commerce. Limitations become clear in areas such as deep shop integrations, scalable automation for customer journeys, and advanced live chat and support features for e-commerce brands.
  • Chatarmin as an Alternative: Chatarmin, founded in 2022, focuses on vertical integrations with eCommerce tech stacks like Shopify, Klaviyo, and Shopware. It provides a more flexible, transparent, and tailored solution for digital and eCommerce businesses.
  • Comparison of Pricing and Features: Chatarmin’s pricing is slightly higher but offers more transparency and integration capabilities. It includes features like a WhatsApp flow builder, custom automations, and integrations with major CRM and support tools, unlike Superchat.
  • Advantages of Chatarmin: Chatarmin provides better integration with existing systems, flexible contract terms, and more specialized features for WhatsApp marketing and customer support, making it a superior choice for digital and eCommerce brands.

In this blog post, you’ll get:

  • Background information about Superchat
  • A market overview of every relevant Superchat alternative
  • Superchat alternatives and their pros & cons
  • Superchat's strengths and weaknesses
  • Superchat pricing and features

so you can find your ideal WhatsApp Marketing Tool. Because one thing is certain: While Superchat is a well-known multi-messenger provider for small businesses and mid-sized companies, the tool quickly reaches its limits for CRM experts and digital-first industries.

"Superchat is not a tool for eCommerce brands. The WooCommerce integration is only available via Zapier. There’s no revenue tracking. No Klaviyo integration. Just a half-baked newsletter feature that’s hard to manage."
– Ozan Bengi, CEO at elfbar600

Chatarmin, the Superchat alternative, is more “verticalized” and offers more flexible native integrations with your individual tech stack. This is simultaneously Superchat’s biggest potential weakness and a huge opportunity for the market to establish a real product/market-fit WhatsApp solution.

Digital industries and eCommerce need the Superchat alternative Chatarmin.

Source: Superchat

About Superchat: German Multi-Messenger Provider for SMEs

Superchat was founded in 2020 by Mika Hally and Yilmaz Köknar. Since then, they’ve acquired over 5,000 customers and raised $19.4 million from investors to grow the company.

Superchat serves over 40 industries, including doctors, car dealerships, and travel agencies. It has grown quickly by offering a messaging platform that enables businesses to talk to customers via email, WhatsApp, SMS, and more.

A key feature is its helpdesk system, which helps teams handle customer inquiries efficiently. It also manages Google Business reviews in one central platform.

The general problem with generalized tools? They rarely allow for “custom integrations” or highly specific workflows based on unique business needs. That’s where Superchat reaches its limits.Here’s a direct comparison between Superchat and its alternative Chatarmin:

SuperchatChatarmin
Founded20202022
HeadquartersBerlinVienna
Employees9010+
Investment Raised€18M+€0

Why Superchat Alternatives Are Needed

What the WhatsApp Software Market Demands:

  • Custom integrations on a project basis
  • Custom feature development
  • WhatsApp marketing tools with strong expertise
  • Industry-specific vertical solutions
  • Multi-messenger suites, but also pure WhatsApp specialists

Chatarmin is laser-focused on eCommerce and integrates seamlessly with your tech stack: Shopify WhatsApp Integration, Klaviyo WhatsApp Integration, Shopware WhatsApp Integration, Emarsys WhatsApp Integration, Zendesk WhatsApp Integration, Gorgias WhatsApp Integration, and more.

Digital industries and eCommerce need the Superchat alternative Chatarmin. Source: Superchat

Feature Comparison: Chatarmin vs. Superchat

You’re probably also curious about how Chatarmin stacks up against Superchat when it comes to features:

SuperchatChatarmin
WhatsApp Flow Builder
Custom WhatsApp Automations
Shared Slack Connect Channel
Modern, User-Friendly UI/UX
Multi-Messenger Support
Shopify Integration
Shopware Integration
Klaviyo Integration
Flexible Contracts
No Cancellation Period
Custom System Integrations

The Problem with “Generalized” Software: Your Real-World Needs

As a marketing or support lead, you might be thinking: “This doesn’t look too bad…”
But consider where your teams work right now. Using tools like Shopify? Klaviyo? Emarsys? Zendesk? Gorgias? Slack?

Now imagine these tools can’t exchange data. Potential consequences:

  • No CRM documentation
  • No alignment between support and marketing
  • No transparency in analytics
  • No cohort analysis
  • No customer lifetime value (CLTV) data
  • No cross-channel segmentation between support and marketing

These issues can turn into serious bottlenecks when scaling your business — especially when paired with WhatsApp’s cost structure, which demands smart targeting and segmentation.

OMR Reviews: Chatarmin Rated Best Superchat Alternative

Here’s how Chatarmin stacks up against Superchat on OMR Reviews:

OMR Review MetricSuperchatChatarmin
Ease of Use9.409.60
Customer Support9.4010.00
Meets Requirements9.209.70
Easy Setup9.409.30
Overall Rating4.7 stars4.9 stars

Top Reviews from Spring 2024, Source: OMR Reviews

Two critical reviews from Superchat users:

Superchat customer “Danny” shares:

Superchat is sometimes “very buggy.” Attachments don’t always display properly — you have to download every PDF to view it. The file preview only works about 50%. In the team chat, you can’t tag other users.
– Danny, Radboten GmbH

Superchat customer “Maximilian” writes:

Frequent tech errors, high conversation costs, clunky software and phone number setup
– Maximilian, Allianz Maximilian Schulz

Source: OMR Reviews, Superchat

Bonus: Superchat Alternatives at a Glance — All WhatsApp Marketing Tools in One Table

Here’s a full-market comparison of every major Superchat alternative so you don’t have to compile it yourself:

PlatformAPISupport CaseMarketing CaseMulti-Messenger
chatarmin.com
Superchat
Lupiter
Whatsmojo
Botsify
ChatWerk
Wati
Verloop
Gupshup
Sinch Engage
Hello-charles
Trengo

Source: Chatarmin

Conclusion: Chatarmin Is THE Superchat Alternative for You

If you're looking for the right tool for WhatsApp marketing, make sure Chatarmin is on your radar. Our all-in-one solution lets you communicate seamlessly across channels and optimize your customer messaging with:

  • Transparent, fair pricing
  • Flexible, short-term contracts
  • Custom integrations with your tech stack
  • Marketing & support automation
  • Flow builders and segmentation tools
  • WhatsApp newsletters for direct customer engagement
  • WhatsApp & Messenger for multichannel conversations

Let’s schedule an intro call! — Your Chatarmin Team

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