Contrary to the opinion of other marketing agencies, at Chatarmin we are convinced that the decision to integrate Shopify and WhatsApp should not be based on the revenue already generated, but rather on the focus of your business.
What can the Shopify WhatsApp Business Integration do for marketing?
Chatarmin’s unique Shopify WhatsApp integration is suitable for all D2C brands, especially when customer support and communication are central to your focus.
The full integration of the popular shop system with WhatsApp provides access to all relevant customer data, allowing you to create segmented campaigns and guide customers directly to the product pages of their favorite items.
In addition, our app offers UI extensions for the checkout process, allowing you to collect WhatsApp leads during checkout!
Abandoned cart recovery and shipping confirmations via WhatsApp are now also possible thanks to our Shopify WhatsApp integration. Thanks to the professional API interface, the connection works seamlessly. See more details in the instructions below.
Furthermore, our solution allows direct involvement of agents for even more efficient customer communication. By using a certified WhatsApp Business Solution Provider like Chatarmin, you ensure that all messages are GDPR-compliant and reliably delivered.
Use the following data points to define your target audiences
- When was the last purchase made?
- What are the individual customer’s purchasing intervals?
- Which products or product categories are relevant to the customer?
- What is the customer’s revenue, after deducting costs (CLTV)?
- What items are on the customer’s wishlist but have never been purchased?
If you’ve already launched WhatsApp marketing campaigns, data from those activities also flow into your segmentation options. Some customers purchase immediately after receiving updates on new or improved favorite products, while others build up larger carts over time.
Of course, you can also send WhatsApp newsletters only to customers who tend to purchase when offered an incentive — such as a discount code or a free gift with quick ordering.
The benefits of the Shopify WhatsApp chat integration by Chatarmin
WhatsApp supports your business not only in marketing or direct sales on your site. The use cases of the popular messaging service span the entire customer journey.
Limiting WhatsApp to personalized and segmented sales campaigns underestimates the broad range of interactions it enables with your customers. This, of course, assumes that you collect phone numbers in addition to email addresses.
A quick overview of the advantages of integrating WhatsApp into your entire workflow
- WhatsApp chat for better customer communication
- Live chat during specific hours
- WhatsApp customer support with templates for frequently asked questions, available automatically 24/7 — from welcome messages to explanations of shipping or payment conditions
- Reactivate abandoned carts with WhatsApp messages
- Send automated confirmations for orders, delivery details, shipping updates, and requests for reviews on your site
- In combination with our AI, order status can be fetched from Shopify and shown to the customer
Video tutorial for Shopify WhatsApp integration with Chatarmin
You’re welcome to watch our video tutorial on the Shopify app or follow the step-by-step written instructions below.
