Blog / MessageBird WhatsApp: Why you shouldn't start WhatsApp with Messagebird

MessageBird WhatsApp: Why you shouldn't start WhatsApp with Messagebird

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By Johannes Mansbart

CEO & Co-Founder, chatarmin.com

Last updated at: October 13, 2024

WhatsApp Market Comparison

☝️ The most important facts in brief

  • Avoid Using MessageBird WhatsApp: MessageBird's WhatsApp functionality is poorly developed, causing significant issues for users. The waterdrop® CRM team reported lack of data, analytics, and automation, with campaigns sometimes sent up to four times and others not triggered at all.
  • MessageBird's Background: Founded in 2011, MessageBird expanded through aggressive market acquisitions. However, by 2022, the company had to hastily develop a subpar WhatsApp MVP to keep up with market demands, leading to customer frustrations.
  • Challenges with MessageBird: Migrating a WhatsApp Business Account (WABA) from MessageBird is notably difficult, unlike other providers. The company’s resistance in releasing accounts and lack of alternative marketing channels adds to the complexity.
  • Recommendation: Due to the market's maturity, there are better alternatives to MessageBird for WhatsApp marketing. Using MessageBird should be avoided, or at least tested on dummy accounts to prevent issues with real infrastructure when migrating later.

"hello mateo" is a multi-messenger startup from Berlin founded in 2021. According to Mateo company LinkedIn account, the company now has 26 employees, over 1,000 customers and has completed several rounds of financing.

Status: Q2 2024, source: hello-mateo website & mateo LinkedIn

Here you can see the comparison between Mateo and the hello mateo alternative Chatarmin:

MateoChatarmin
Year of foundation20212022
Company headquartersBerlinVienna
Number of employees263
Investment amount€??

As of: Q2 2024, source: hello-mateo website

As a Mateo alternative, Chatarmin has developed far-reaching WhatsApp marketing functions in a very short space of time. While its Berlin colleagues serve over 30 industries, Chatarmin has not only established itself as a hello mateo alternative in eCommerce, but has also developed far-reaching features as a serious alternative to hello mateo.

hello mateo alternative Chatarmin is cheaper than Hello Mateo

hello mateo was founded in Berlin in 2021 and is a standard support tool for SMEs, source Mateo, 2024

In this blog post you will read everything you need to know about Mateo and understand why you should choose the hello mateo alternative Chatarmin for your WhatsApp marketing.

WhatsApp marketing features: hello mateo alternative Chatarmin triumphs

Mateo with the hello mateo alternative Chatarmin in a direct feature comparison:

MateoChatarmin
Min. monthly costs€79.00+€82.00+
Additional costs/conversation€0.00€0.00
WhatsApp flow-builder included?
Custom WhatsApp Automations included?
WhatsApp ChatGPT integration?
WhatsApp revenue participation costs
Costs/additional support agents€5.00
Modern and user-friendly UI/UX
Multi-Messenger
Flexible contract terms
Monthly cancellation
Zapier integration
API connectivity

Status: Q3 2024, source: hello-mateo website

So you can see in the comparison between Chatarmin and hello mateo:

  • other native integrations with your tech stack at Chatarmin
  • "Zapier/API connection for everything" with Mateo and Chatarmin
  • Monthly cancellable flexible contract terms with Mateo and Chatarmin
  • similar costs with the hello mateo alternative
  • greater WhatsApp marketing focus in ecommerce in product development at Chatarmin
  • Gorgias, zendesk and Freshdesk integrations with Chatarmin

Depending on your needs, we recommend our own solution Chatarmin as a hello mateo alternative for WhatsApp marketing with a clear conscience.

If you are looking for an alternative to Mateo for your WhatsApp marketing, you should consider Chatarmin.

hello mateo alternative Chatarmin offers just like "mateo "WhatsApp newsletter as well as automations and marketing functions from approx. €80.00 per month.

Chatarmin specializes in highly digital industries such as eCommerce, while mateo serves all industries from car dealerships to hotels with a "one size fits all" multi-messenger support tool.

We recommend mateo to those business, as a solid software to cover all your multi-messenger-needs, including WhatsApp.

hello mateo alternative: Prices at Chatarmin

Chatarmin and Mateo in a price comparison. We have to give our colleagues from Berlin credit for the fact that - just like Chatarmin - they do not charge any surcharges on top of the already quite high WhatsApp costs of the WhatsApp Business Platform.

The direct price comparison between Mateo and the hello Mateo alternative Chatarmin looks like this:

MateoChatarmin
Free package
Cheapest package / month€79.00+€82.00+
Cheapest package with WhatsApp newsletter tool€139.00€82.00 +
AI chatbot with ChatGPT integration?

As of: Q2 2024, source: hello-mateo website

We will save you a calculation example at this point, as the prices of Mateo and Chatarmin are very similar. So you can choose between the Berlin colleagues and the Viennese hello mateo alternative with a clear conscience, and you won't be making any major compromises.

Mateo's packages do not include a WhatsApp flow builder, choose the hello mateo alternative Chatarmin](https://blogfiles-chatarmin.s3.eu-central-1.amazonaws.com/hello_mateo_Alternative_Chatarmin_im_Preisvergleich_7cc49b5de8.jpeg)

The pricing of Mateo, source: Mateo, 2024

The fact is, Chatarmin offers flexible terms from one month as a hello mateo alternative, just like the Berlin colleagues from hello-mateo. The integration options with ChatGPT and eCommerce-Techstack offer more specialised ecommerce use cases than with the multi-messenger software "Mateo", which offers a suitable solution for every small and medium-sized business, from car dealerships to hairdressers.

According to its website, Mateo now serves over 1,000 companies as customers in Q2 2024, which is an impressive number. Shoutouts to our colleagues from Berlin!

Don't choose Chatarmin as a hello Mateo alternative if

In these cases, you should not choose Chatarmin as your Hello Mateo alternative:

  • You need a multi-messenger interface and have less than 250 customer requests/month
  • You don't need direct native integrations with your usual system landscape, but work with a zapier integration
  • WhatsApp marketing plays a subordinate role for you
  • You don't need segmentation options that are integrated with your shop and CRM system
  • You don't need automations and a flow builder
  • You want to serve all customer service support channels in one web interface

Mateo is a good solution for small companies that need an overview of support requests on multiple channels. In some cases, we at Chatarmin even recommend hello-mateo as a solution if the hello mateo alternative Chatarmin is not the right solution for small businesses or the self-employed.

For digital companies that want to scale integratively within their mar-tech landscape and operate professional WhatsApp marketing, there is no way around Chatarmin as the number one hello mateo alternative in our opinion.

Choose Chatarmin as hello mateo alternative if

Chatarmin is your ideal alternative to Mateo if you:

  • have over 250 customer enquiries per month
  • need a native integration with other system landscapes and software
  • want to operate and set up a far-reaching WhatsApp flow builder
  • want to scale WhatsApp marketing
  • have a multi-member CRM or marketing team
  • already generate more than €500,000.00 in annual digital sales in B2C/D2C e-commerce

In the above cases, we consider it negligent not to use a tool specialised in WhatsApp Marketing such as Chatarmin.

In these cases, Chatarmin is your perfect hello mateo alternative, which in our subjective opinion better fits the needs of your CRM and marketing activities. Especially for eCommerce WhatsApp Marketing, Chatarmin is currently establishing itself as the most popular WhatsApp software in the DACH-region.

Ratings on platforms such as OMR Reviews: hello mateo alternative Chatarmin triumphs

Chatarmin is the best-rated WhatsApp marketing tool in Q1 2024. As a hello mateo alternative, Chatarmin has the following ratings:

OMR CriterionMateoChatarmin
User friendliness9.009.60
Customer support9.8010.00
Fulfilment of requirements9.709.70
Easy setup8.609.30
OMR rating9.609.8

So Mateo customers are also very satisfied with their product and we must and would like to express our praise for our Berlin colleagues here.

We even recommend the hello mateo alternative to Chatarmin to small and medium-sized companies if Chatarmin is too sophisticated or too digital a product for the basic needs of support and marketing activities.

Conclusion: hello mateo alternative Chatarmin in comparison with Mateo

Here is the comparison between Chatarmin and Chatarmin as the best hello mateo alternative:

MateoChatarmin
Customer ratings9.609.80
WhatsApp automations in every package?
Native system integrations?
API
Zapier integration
GDPR compliance
Local server locations

If you are only looking for a support solution for multi-messenger inboxes, we can recommend hello mateo in good conscience as a solid solution, and even actively do so in sales if Chatarmin does not fit your needs.

If you have higher volumes to serve, run a D2C or B2C digital business, or would like to scale WhatsApp marketing integratively synchronised with CDP, CRM and shop system, then we can recommend Chatarmin as the most up-and-coming WhatsApp marketing tool and number one hello mateo alternative.

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