Terms of Service

chatarmin.com GmbH Terms and Conditions

These are the General Terms and Conditions of chatarmin.com GmbH, under which we deliver products to our customers. We assume that all visitors and customers have carefully read this page and are fully aware of its content. "We", "Our" or "Us" always refers to chatarmin.com GmbH, "You" always refers to you as a visitor, user and/or customer of the official chatarmin.com GmbH website https://chatarmin.com

These Terms of Use, together with our Data Processing Agreement (DPA) in accordance with Art. 28 GDPR as well as our Data Processing Agreement (DPA), constitute a binding agreement (the "Agreement") between chatarmin.com GmbH and you or the legal entity you represent ("Customer" or "You").

Publication date: 19.09.2025

Chatarmin (WhatsApp Marketing Tool)

  1. Note on the contract: By accessing or using or paying for chatarmin.com, you agree to the terms of these Terms of Use. Furthermore, you agree to these Terms of Use when you use services of chatarmin.com GmbH, e.g. visit our website or purchase goods there. Please read these terms as well as our privacy policy carefully before purchasing products from chatarmin.com. All terms are subject to our contracts, and if you have a problem with them, are missing important information, or simply want to discuss something about them, you are welcome to contact us at [email protected]. If you do not agree with our Terms of Use, please refrain from using our services. The Terms of Use are legally binding and can therefore prevent users from misusing chatarmin.com's services.
  2. chatarmin.com Trademarks chatarmin.com and Chatarmin are internationally registered trademarks. Any use of these trademarks requires prior written approval from chatarmin.com GmbH or is otherwise punishable.
  3. Property Rights and Copyright All texts, images, fonts, logos, videos and audio files are the sole property of chatarmin.com GmbH or partners valued by chatarmin.com GmbH in formation, who have therefore given chatarmin.com written permission to use their image material. Any reproduction or use of chatarmin.com content except for private purposes is prohibited. For more information see "Content Abuse" in these Terms of Use. The site chatarmin.com and its original content, features and functionality are owned by chatarmin.com GmbH and are protected by international copyright, trademark, patent, trade secret and other intellectual property and proprietary rights laws.
  4. Limitation of Liability If you believe that the products and services of chatarmin.com GmbH contain bugs or errors, you can contact us. We will do our best to correct these and offer fair products that meet your expectations. However, we cannot be held responsible for misinformation or content that you disagree with. We are not liable for whether our product is suitable for your needs or not. We do not warrant that the information on this website is correct, we do not guarantee its completeness or accuracy; we also do not promise that the website will remain available or that the material will be kept up to date.
  5. Accounts and Subscriptions By opening an account for the products and services of chatarmin.com, you agree to our privacy policy and terms of use. It is up to us to block or terminate your account if we have a reasonable reason to do so. Reasons for this may include:
    • Outstanding payment
    • Content abuse
    • Defamation
    • Other reasons When registering, you commit to providing correct, valid and complete information about yourself, as specified in the service's registration form. If you are under 13 years old, you may not use the service. If you are under 18 years old, you may only use the service with the permission of your parents or guardian.
  6. Legal Notice We limit our liability to the extent legally permissible. Should you suffer death or personal injury, fraud or violation of your personal rights through negligence of chatarmin.com GmbH or one of its employees, we will do everything required by law to protect the rights of all parties involved. If a device or digital content of yours is damaged by our service, we will either have it repaired or pay you compensation for damages. However, you must provide clear proof of the cause. We are not liable for damages that could have been avoided by using antivirus software or other appropriate anti-malware services. Our products are provided only for your professional use and are not suitable for private use. The maximum liability amount for any Chatarmin service violations is a total amount of €5,000.00 per calendar year per customer. This amount cannot under any circumstances be extended beyond this point.
  7. Severability If any part of this contract is deemed unlawful or otherwise unenforceable, the rest of the contract remains valid.
  8. Product Abuse If we find strong evidence that you are abusing our services, we may terminate the contract immediately and you have no chance of a refund. Without our prior written approval, you are strictly prohibited from
    • Sharing your account with others
    • Temporarily lending your account to someone else
    • Downloading content from chatarmin.com.at
    • Storing content from chatarmin.com products or services offline
    • Distributing or republishing content from chatarmin.com products or services
    • Sharing or redistributing content from chatarmin.com products or services
    • Selling, renting or sublicensing material from chatarmin.com products or services
  9. Disclaimer of Information All information provided on chatarmin.com.at is intellectual property of chatarmin.com GmbH and by no means a guarantee to be legally proven. Our goal is to provide you with the best software licenses we can offer. Should you happen to find "false" information or tips that could result in you losing money, chatarmin.com GmbH. cannot be held liable in any way.
  10. Payment Terms All chatarmin.com prices are displayed and calculated in the currency determined by chatarmin.com. All chatarmin.com prices are total prices including all fees. However, chatarmin.com reserves the right to charge additional fees based on the fees of the payment service provider you use. For example, chatarmin.com reserves the right to charge an additional fee of 6% for payments via PayPal, covering PayPal fees over which chatarmin.com has no influence. After that, taxes are added. This tax is based on the billing address and the national tax rate applicable at the time of purchase. In practice, 20% VAT is added for services provided in Austria. For other countries, a general reverse charge mechanism applies, where the recipient of our service must declare the taxes. Foreign currency exchange rates are determined by the bank of the account from which you purchase a chatarmin.com product. We reserve the right to refuse contract conclusion with you and to refuse payment. It is your responsibility to pay on time and that your payment method is valid. If you have access to a payment method accepted by us, we assume that you are fully aware of purchasing a product online. All sales are final. Prices may change over time and services do not include price protection or refunds in case of a price reduction or promotional offer. Refunds do not occur after 14 days, unless you can provide concrete reasons for canceling your subscription, which we will review on a case-by-case basis and reserve the right to make the final decision. However, after successful acceptance of your use of one of the payment methods we offer, we will deliver the purchased product on time. If a product is no longer available after a transaction but before download, your sole remedy is a refund. In case of technical problems or unreasonable delivery delay of more than seven days after purchasing the product, you have the exclusive right to a refund of the paid price. Detailed information can be found in clause 12 of our Terms and Conditions, Product Delivery. Payment plans described as "monthly", "3 months" or "annual" automatically renew and must be proactively canceled or unsubscribed by the user.
  11. Termination of Subscription Since you are a business customer, termination after successful business completion is only possible at the end of the respective billing period with a notice period of 3 months. During a current billing period, the contractual relationship can be terminated in writing at any time with a notice period of 3 months. In this case, the service or software will continue to be delivered until the end of the current contract with a termination notice period of 3 months in written form. An example for a monthly contract: If the customer has concluded a "monthly subscription" valid until the 17th of the month and thus automatically renews on the 17th of the month, the customer can cancel the contract until the 16th of the month. The subscription thus ends three months later, on the 17th of the third following month. If the customer wishes to cancel the contract at an earlier date, a separate agreement between the customer and Chatarmin is required. An example for an annual contract: If the customer concluded an annual subscription on December 23, 2024 until December 23, 2025, he can cancel until September 22, 2025 with an end date on December 23, 2025. If the customer does not cancel the contract in writing by September 22, the contract automatically extends for the corresponding period, in this case for another year. Chatarmin reserves the right to withdraw from the contract and compensate the customer proportionally for the outstanding services or the remaining contract duration. Chatarmin is not obligated to inform the customer about the reason for contract termination.
  12. Product Delivery We promise to make your purchased product available to you within 90 days, unless you participate in a pre-sale or other conditions are expressly stated in the respective action. Most of our products are delivered immediately after successful payment. chatarmin.com GmbH has the right to refuse contract conclusion with you for any reasons. Payment will then be refused or refunded. Should WhatsApp become unusable for whatever reasons or the WhatsApp service fail and you can prove this, you are entitled to a proportional refund for the current billing period you are in. Our products are delivered and available to you until termination by chatarmin.com GmbH. The beginning of the respective billing cycle is the beginning of money receipt.
  13. General We reserve the right to adjust our Terms of Use as well as our privacy policies from time to time. The changes are not retroactive and the most current version of the terms will govern our relationship with you. We will try to inform you about any changes through the communication channels you have provided to us for contacting you. By continuing to use our service after such adjustments, you agree to the updated terms as well as our privacy policy. Price adjustments for our services may also be subject to changes. Temporarily through discounts or permanently by changing the prices for our products in general. Service Level Agreements, privacy policies or Chatarmin's imprint may also be updated from time to time. Updated legal documents are subject to an existing contract with Chatarmin, which is informatively announced and documented by the Chatarmin team.

  14. WhatsApp Commerce Policies By using chatarmin.com, you automatically agree to the following WhatsApp terms and conditions in their current version:

  15. Data Use and Sovereignty Data processing terms apply when the terms and conditions stipulate that chatarmin.com processes personal data contained in your customer data as your data processor. To the extent required by applicable data protection law, chatarmin.com and you agree that: chatarmin.com will process personal data only in accordance with your instructions in the terms and conditions and these data processing terms. chatarmin.com confirms that the duration, subject matter, nature and purpose of processing correspond to the information in the General Terms and Conditions; the type of personal data processed includes the customer contact data described in the General Terms and Conditions; the categories of data subjects include the customers with whom you communicate via the WhatsApp service; and your obligations and rights as data controller in relation to this personal data are set out in these General Terms and Conditions for data processing. chatarmin.com ensures that all persons authorized to process personal data in accordance with these data processing terms are bound by appropriate confidentiality obligations. chatarmin.com takes appropriate technical and organizational measures to protect personal data processed under these data processing terms from unauthorized or unlawful processing, accidental loss, alteration, disclosure or destruction. This includes the measures set out in these terms, which are updated from time to time to account for, e.g., technological developments, and which are expressly incorporated into these terms and conditions. chatarmin.com will notify you immediately if WhatsApp or chatarmin.com becomes aware of a personal data breach. Taking into account the nature of processing and the information available to WhatsApp, chatarmin.com will assist you as much as possible in your role as controller with appropriate technical and organizational measures to fulfill your obligations under the data protection law applicable to you as controller to respond to requests from data subjects to exercise their data subject rights. To the extent required by the data protection law applicable to you as controller, the data processor agrees to assist you with your obligations as controller, particularly regarding the security of processing or regarding personal data breaches, by providing you with appropriate assistance, taking into account the nature of processing and the information available to chatarmin.com. Upon your request, chatarmin.com will provide you with all information and assistance reasonably required to demonstrate that WhatsApp is complying with its obligations as data processor under these data processing terms. Given the global nature of chatarmin.com's service, chatarmin.com or WhatsApp may delegate its data processing obligations under these terms and conditions or the WhatsApp data processing terms to a subprocessor that may be located in a different country than where you, chatarmin.com or WhatsApp are located, including the European Economic Area or the United States. This may only be done through a written agreement that must impose obligations on the subprocessor that are no less stringent than the obligations imposed on chatarmin.com's terms and conditions or WhatsApp through their data processing terms. chatarmin.com and WhatsApp remain fully responsible to you for the performance of this subprocessor's obligations. If WhatsApp Ireland is your contractor, the WhatsApp Business Data Transfers Addendum applies, which is incorporated by reference into these data processing terms. You hereby authorize chatarmin.com and WhatsApp to engage other Meta companies and third parties as subprocessors. Subject to applicable data protection laws, chatarmin.com and WhatsApp will inform you in advance of any changes regarding the subprocessor(s). Upon termination of the terms and conditions, chatarmin.com and WhatsApp will cease processing personal data and delete it within the period specified in the terms and conditions, unless applicable law requires further storage or WhatsApp has the right or obligation to use the personal data independently of the terms and conditions.
  16. Use of Customer Names, Logo, Data, Results and Content for Statistical, Marketing and Advertising Purposes We reserve the right to use your name, logo, account data, account results, account statistics, account setup and account insights as well as your content for statistical, sales, marketing and PR purposes. The right to use a customer's reference for marketing purposes is therefore reserved and must be revoked in writing by the customer before using our services by purchasing chatarmin.com WhatsApp or other multi-messenger services.
  17. Termination of Service If Chatarmin decides to no longer offer services to its customers, remaining services or contractual agreements and obligations will be either outsourced to a tech partner who provides comparable services of equal quality and fulfills the contractually agreed services not provided and proportionally refunded for the remaining services or contract periods provided upon contract termination without any further obligation or possibility to extend, refresh or reassign the agreed service
  18. Guarantees for Revenue or Business Value Even if the Chatarmin team provides calculations and hypothetical value forecasts in the form of a "WhatsApp Financial Plan" or a "WhatsApp Business Case" as part of support or sales procedures and communications, these forecasts are in no way binding and cannot be used against Chatarmin at any time.
  19. Separate Agreements For each contract between Chatarmin and a customer, Chatarmin's Data Processing Agreement (DPA) and Technical-Organizational Measures (TOM) apply, which must be requested separately and are provided by the Chatarmin team upon request to each customer or prospective customer. The Service Level Agreement is also part of the contract.

armincx (Customer Support Suite)

These Terms of Use (the "Agreement") govern access to and use of the product "armincx" (also called "Suite" or "AI Suite" or "Customer Support") provided services. These Terms of Use supplement Chatarmin's general Terms of Use but do not replace them in any way. By accessing or using our Customer Support Services, you agree to this Agreement. If you do not agree with these terms, please do not use our Services.

  1. Services We provide a cloud-based AI service that provides agents for customer service, sales and user interaction (the "Service"). You are responsible for any content that is configured, customized, uploaded or otherwise used as part of the Service ("User Submissions"). All rights, titles and interests in the Service and all associated materials remain with us.
  2. Use of Services You may use armincx exclusively for your internal business purposes and in accordance with this Agreement. You are solely responsible for all activities performed under your Account.
  3. Restrictions You agree not to do the following:
    • Use the Service for unlawful purposes or in violation of applicable law.
    • Modify, adapt or hack the Service or modify another website to falsely suggest a connection with our Service.
    • Reproduce, copy, sell, resell or exploit any part of the Service without our express written permission.
  1. Termination We may suspend or terminate your access to the Service at any time and without notice if we believe your conduct violates this Agreement or harms other users, us or third parties. You may terminate your contract with 6 months' notice before the next renewal date. If this period is not met, the contract automatically extends for at least 12 months, unless something else has been expressly agreed in an individual contract or offer from the armincx team.
  2. Disclaimer The Service is provided "as is" and "as available". We disclaim any warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
  3. Limitation of Liability We shall not be liable in any case for indirect, incidental, special, consequential or punitive damages – including but not limited to loss of profits, data, use, goodwill or other intangible losses – arising from your access to or use of the Service.
  4. Applicable Law This Agreement is governed by and construed in accordance with the laws of the Republic of Austria, without regard to conflict of law principles.
  5. AI Credits: Definition "AI Credits" are defined as:
    • draft-reply (DM)
    • send-reply (DM)
    • draft-comment
    • send-comment
    • workflow-action
  6. Contact If you have questions about this Agreement, please contact us: chatarmin.com GmbH Kaiserstraße 89/2/3 1070 Vienna Austria [email protected] Thank you for accepting our Terms of Use and enjoy our products, into which we put our heart and soul day and night. Best regards, Johannes Mansbart CEO and Founder on behalf of the chatarmin.com Team