Customer Experience
Software for
E-Commerce
WhatsApp Marketing & AI-Powered Customer Service
WhatsApp Marketing
Reach your customers where they really are. Land in the WhatsApp inbox directly between friends and family. Benefit from 90% Open Rates and 5% Conversion Rates.
AI Customer Service
Automate up to 70% of your customer service. The AI works 24/7, bundles all channels in one inbox, and increases customer satisfaction through instant responses.
Rethinking Customer Experience. WhatsApp Marketing for Retention. AI Automation in Customer Service.
While most brands obsess over new customer acquisition, we help you win where it really counts: in retention, reactivation, and the post-sale experience. Across marketing and support.
WhatsApp Marketing Software
Personalized campaigns, automated flows, and AI chatbots. All directly via WhatsApp. Your CRM team will love this extra channel.
15X
Return on Investment
Innovative design tools can thrust your business ahead by engaging new customers across new platforms.
40%
More Leads
WhatsApp marketing generates 40% more leads compared to email campaigns.
24/7
Automation
Automate your customer support with AI chatbots that work around the clock.
WhatsApp Integrations
Connect WhatsApp to Shopify, Klaviyo, WooCommerce and more. Seamlessly.
Learn more →Use Cases
Lead Generation
With WhatsApp marketing, you generate 40% more leads compared to email.
Marketing Campaigns
Send highly personalized marketing messages to your subscribers.
Customer Support
Automate your first-level support with our AI chatbot.
“With Chatarmin, we have the ability to contact our customers via WhatsApp, and we use it for reaching contacts we can’t reach through any other channel.”
““Linda, Senior CRM Manager @ Marc O' Polo”
Learn more about our WhatsApp Marketing CRM
Chatarmin’s WhatsApp Marketing CRM helps e-commerce brands turn conversations into revenue. Automated, integrated, and GDPR-compliant.
Automated Customer Service
Automate up to 70% of your inquiries entirely with AI. Across all channels. Around the clock. Your CS team will thank you.
70%
Fewer Manual Tickets
Automate standard inquiries and reduce repetitive workload by up to 70%.
24/7
AI Support
Let AI agents handle customer requests day and night – across all channels.
100%
Omnichannel Visibility
One inbox for WhatsApp, email, chat, phone, and more – no ticket gets lost.
Omnichannel Inbox
Manage WhatsApp, email, chat, socials, and voice. All in one shared inbox.
Learn more →
AI Agents
Answer repetitive customer requests autonomously. Multilingual and always available.
Learn more →
Use Cases
Reduce Ticket Volume
Use AI to automatically answer recurring questions like order status and returns.
Handle Peak Seasons with Ease
Avoid ticket backlogs during sales and holidays – with automation and workflows.
Improve First Response Time
Bundle all channels and respond faster – with AI suggestions and one central inbox.
““ArminCX integrates with our entire tech stack and even automates the Asana tickets for our logistics. I’m seriously impressed with this tool.”
“Christoph Lung, CEO @ Duschbrocken”
Learn more about CX
Chatarmin’s AI-powered Customer Support Suite helps e-commerce brands streamline support, automate tickets, and unify all channels in one inbox.
Connect Chatarmin with your tech stack.
Seamless integration with your entire e-com tech stack: Shopify, Klaviyo, Xentral, Billbee, Zendesk, Asana, and hundreds more.
#teamarmin love stories
Check out what our clients have to say about us
“Now is the time to start with WhatsApp marketing! We can only recommend it.”
Mona at Marc O'Polo
“With WhatsApp we reach even more customers than with email. The numbers are epic!”
Tabea at Alpurial & Animalon
“We haven't regretted the migration for a second!”
Michelle at Sheko
With us, you’re in good hands
We take care of compliance and security so you can focus on scaling your brand
100 % GDPR Compliant
Hosting in Germany
Trusted by 300+ Companies
SSL Encrypted Communication
AI Made for DACH
Seamless Integrations
ISO Certification
5 Stars on OMR & G2
No hidden costs
Over 300 customers recommend us
What leading E-Commerce brands from the DACH region say about us
Philipp Riedl
Vetain
“All channels, one AI, Including ERP integration with Billbee and hands-on customer support with the founders on Slack-Connect. WhatsApp marketing and email are also included. It was a no-brainer for us to switch from Gorgias to Armin CX.”
Christoph Lung
Duschbrocken
“ArminCX integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am really impressed with the tool.”
Anes Hodzic
kazaarfragrances
“An AI chatbot for all channels, the best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
Dominik Englputzeder
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
Eren Karacabay
vitabay
“Finally, an AI that doesn’t hallucinate.”
Finn Fleischer
FarbenLöwe
“POV: How to scale an e-commerce business to 20M with 2.5 FTE in customer service.”
Joshua Vedder
Smilodox
“We love and use Chatarmin at Smilodox.”
Victor Horst
cusbclo
“If you’re not using WhatsApp marketing yet, go to Chatarmin.”
Lisa Straube
BitterLiebe
“I would recommend other companies to try WhatsApp marketing as well and implement it with Chatarmin.”
Christian Fenner
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
Niels Timmermans
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
Mathé Booij
meubelbaas
“The marketing we can do with Chatarmin is insane and gives us a great return on investment.”
Robin Jänicke
Wahre Tierliebe
“We switched to Chatarmin because we believe they have the best value for money.”
Simon Seiser
Fairnatural
“Chatarmin was the best solution for us in terms of cost.”
Swen Pristat
paigh
“I think Chatarmin offers a huge advantage for any online business.”
Oguzhan Soylu
Bems Home
“Effective CRM upgrade through features and top-notch support.”
Benjamin Porten
Naughty Nuts
“Chatarmin impresses with a transparent cost structure that gives us full control. The “done-for-you” package saves us a huge amount of time and stress, as we benefit from the team’s best practices and experience.”
Julian Klewes
PAUL VALENTINE
“Chatarmin: The game-changer for WhatsApp marketing, cheaper and better than HelloCharles.”
Tobias J.
Braun Büffel
“Intuitive to use and quick in support.”
Marisa Boese
DR. VIVIEN KARL
“The setup is very simple and quick to implement. In terms of value for money, Chatarmin is the best provider for WhatsApp marketing. The Klaviyo integration is great.”
Matthias Leibitz
T1TAN
“Top tool. Integrates into our entire tech stack.”
Jakob Graf
HANS Brainfood
“Easy integration with Shopify and Klaviyo, simple setup of all technical aspects. Direct customer reach with open rates over 85% and amazing ROI on WhatsApp costs. Perfect for top customers and as an exclusive sales element.”
Lisa Krapinger-Ruether
NEOH
“Chatarmin helps our company tremendously to deliver our news and promotions to customers better and faster.”
Florian Wimmer
Purora
“Efficient tool with versatile features, fast integration, and a competent team.”
Marc Schuler
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
Florian Walz
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
André Jonker
Mozart Bett
“Impressive software and strong team!”
Felix T.
Rudelkönig
“Easy implementation and great collaboration.”
Julian Peier
SizzleBrothers
“Super motivated team that makes working together a lot of fun!”
Florian Bein
bedrop
“Very satisfied with Chatarmin – great IT team!”
Pauline Broda
emma & noah
“The best value for money!”
Lukas Haas
myDartpfeil
“A well-thought-out WhatsApp marketing solution with five out of five stars!”
Adrian Schnoewitz
Besser im Glas
“The best tool for WhatsApp on the market.”
André Pavic
waterdrop
“Fantastic support & solid integration with Klaviyo!”
Philipp Riedl
Vetain
“All channels, one AI, Including ERP integration with Billbee and hands-on customer support with the founders on Slack-Connect. WhatsApp marketing and email are also included. It was a no-brainer for us to switch from Gorgias to Armin CX.”
Christoph Lung
Duschbrocken
“ArminCX integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am really impressed with the tool.”
Anes Hodzic
kazaarfragrances
“An AI chatbot for all channels, the best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
Dominik Englputzeder
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
Eren Karacabay
vitabay
“Finally, an AI that doesn’t hallucinate.”
Finn Fleischer
FarbenLöwe
“POV: How to scale an e-commerce business to 20M with 2.5 FTE in customer service.”
Joshua Vedder
Smilodox
“We love and use Chatarmin at Smilodox.”
Victor Horst
cusbclo
“If you’re not using WhatsApp marketing yet, go to Chatarmin.”
Lisa Straube
BitterLiebe
“I would recommend other companies to try WhatsApp marketing as well and implement it with Chatarmin.”
Christian Fenner
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
Niels Timmermans
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
Mathé Booij
meubelbaas
“The marketing we can do with Chatarmin is insane and gives us a great return on investment.”
Robin Jänicke
Wahre Tierliebe
“We switched to Chatarmin because we believe they have the best value for money.”
Simon Seiser
Fairnatural
“Chatarmin was the best solution for us in terms of cost.”
Swen Pristat
paigh
“I think Chatarmin offers a huge advantage for any online business.”
Oguzhan Soylu
Bems Home
“Effective CRM upgrade through features and top-notch support.”
Benjamin Porten
Naughty Nuts
“Chatarmin impresses with a transparent cost structure that gives us full control. The “done-for-you” package saves us a huge amount of time and stress, as we benefit from the team’s best practices and experience.”
Julian Klewes
PAUL VALENTINE
“Chatarmin: The game-changer for WhatsApp marketing, cheaper and better than HelloCharles.”
Tobias J.
Braun Büffel
“Intuitive to use and quick in support.”
Marisa Boese
DR. VIVIEN KARL
“The setup is very simple and quick to implement. In terms of value for money, Chatarmin is the best provider for WhatsApp marketing. The Klaviyo integration is great.”
Matthias Leibitz
T1TAN
“Top tool. Integrates into our entire tech stack.”
Jakob Graf
HANS Brainfood
“Easy integration with Shopify and Klaviyo, simple setup of all technical aspects. Direct customer reach with open rates over 85% and amazing ROI on WhatsApp costs. Perfect for top customers and as an exclusive sales element.”
Lisa Krapinger-Ruether
NEOH
“Chatarmin helps our company tremendously to deliver our news and promotions to customers better and faster.”
Florian Wimmer
Purora
“Efficient tool with versatile features, fast integration, and a competent team.”
Marc Schuler
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
Florian Walz
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
André Jonker
Mozart Bett
“Impressive software and strong team!”
Felix T.
Rudelkönig
“Easy implementation and great collaboration.”
Julian Peier
SizzleBrothers
“Super motivated team that makes working together a lot of fun!”
Florian Bein
bedrop
“Very satisfied with Chatarmin – great IT team!”
Pauline Broda
emma & noah
“The best value for money!”
Lukas Haas
myDartpfeil
“A well-thought-out WhatsApp marketing solution with five out of five stars!”
Adrian Schnoewitz
Besser im Glas
“The best tool for WhatsApp on the market.”
André Pavic
waterdrop
“Fantastic support & solid integration with Klaviyo!”
The customer experience platform for e-commerce.
No more scaling headaches. Automate marketing and support in one platform.