We’re building the AI-first Customer Experience Suite for E-Commerce in the DACH region.
While most brands obsess over acquisition, we help you win where it really counts: in retention, reactivation, and the post-sale experience – across marketing and support.
310+
Happy customers
€120 M
Revenue gernated with Chatamrin
15+
team members and counting
Our Story
2022
Two strangers met through a mutual friend's recommendation and decided to change everything. Johannes had already co-founded and led multiple companies as CEO, including Pokercode. Armin had been programming since he was 14 years old. We understood each other immediately and decided to build a SaaS company together - that's how Chatarmin was born.
2023
Initially, we worked on a completely different solution. But when the WhatsApp Business API launched in early 2023, everything became clear. We knew this was where we wanted to focus all our energy. Step by step, the industry and use case crystallised for us: "WhatsApp Marketing for D2C Brands." From that moment, our growth accelerated rapidly. Within the first six months, we had won 40 customers.
2024
As we specialised deeper into WhatsApp, we built increasingly complex use cases and integrations. By the end of 2024, we reached over 250 customers and more than 10 employees. When we launched our WhatsApp chatbot, we noticed brands wanted more and more customer support capabilities. So we started working on Armin CX, our AI customer support suite.
2025
By spring 2025, we had achieved over €200.000,00 monthly recurring revenue with more than 300 paying customers and nearly 20 employees. Our focus shifted away from pure WhatsApp toward an integrated solution. S suite covering both marketing and retention, plus AI-powered customer support. Over 50 customers are already live on our complete suite.
About Our Company Culture
We’re a small, hands-on team based in Vienna and Berlin – no investors, no buzzwords, no ego. What drives us is simple: helping DTC brands in DACH solve real problems in support and CRM.
We talk to customers every week. We ship fast. We improve faster. Everyone here owns their work – from engineering to support to content – because we’re close to what matters: the results our customers see.
Transparency matters to us. So does trust. That’s why we keep pricing simple, onboarding fast, and communication honest. No surprise fees. No ticketing chaos. No false promises.
Whether remote or in-person, we work together with one shared goal:
Less stress for your team. More clarity for your customers.
Why over 310 Brands trust Chatarmin
Because everything has to run fast – GDPR-compliant, no training needed, no hidden surprises.
100% GDPR compliant
Hosting in Germany
Trusted by 300+ Companies
SSL Encrypted Communication
AI Made for DACH
Seamless Integrations
ISO Certification
5 Stars on OMR & G2
No hidden costs
"With Chatarmin's Team the start into WhatsApp was very quick and well organized. Now we have the opportunity to contact our customers via WhatsApp and use it for contacts that we cannot reach any other way."
Linda, Senior CRM Manager
Marco Polo