WooCommerce WhatsApp Integration Guide

The WordPress Plugin WooCommerce in Combination with WhatsApp

The WordPress plugin WooCommerce in combination with WhatsApp not only improves the customer journey but also increases sales. Enhancing your marketing activities with WhatsApp notifications alongside traditional email campaigns is another clear advantage.

What Can the WooCommerce WhatsApp Integration Do (Features, etc.)

WhatsApp is one of the most popular messaging services in our region and, through WooCommerce integration, offers you the ability to promote, explain, and sell your products directly in a chat with your customers. With the WhatsApp Cloud API, you can implement seamless automation and personalized customer interactions.

Thanks to specialized WP plugins, WhatsApp integration can be effortlessly embedded into your WordPress-based WooCommerce system, allowing you to make your marketing and support even more efficient.

The automation of messages through the WhatsApp and WooCommerce integration includes the following functions:

Abandoned cart reminders – Customers receive targeted messages to complete their purchase.
Automated shipping updates – Real-time notifications about order status.
Segmented WhatsApp campaigns – Your company can target specific relevant audiences.
Sales analytics from WhatsApp marketing campaigns – Simple data evaluation to optimize your next activities.
Integrate WhatsApp chat directly in the WooCommerce shop – Increase customer satisfaction with fast support.

By using a specialized plugin, WhatsApp can connect with WooCommerce, allowing you to take full advantage of the WhatsApp Cloud API. There are also numerous add-ons that further enhance and expand your marketing and support capabilities.

The Advantages of Our WooCommerce WhatsApp Integration

If your company is ready to bear the cost of a WhatsApp Business platform and recover more sales from orders and lost revenue from abandoned carts, let us advise you on your options.

Here is a summary of the key features:

While the open rate of retargeting emails is around 50 to 70%, the visibility rate of WhatsApp messages approaches over 90%.
Track your WhatsApp revenue through WooCommerce integration
The functionality of your online store is further enhanced when you collect customers’ phone numbers via a WhatsApp widget or direct them to the WhatsApp chat for inquiries.
Chatarmin integrations are GDPR-compliant, and you can use customer contact data provided via the online store or support chat for future WhatsApp newsletter marketing.
You can send discount codes or free samples via WhatsApp to customers with abandoned carts who return to complete their order.
Send shipping confirmations via WhatsApp and offer your customers fast and transparent delivery.

By using specialized plugins, you can easily integrate these features into your existing system and take your WhatsApp marketing strategy to the next level.

Guide to WooCommerce WhatsApp Integration with Chatarmin

Navigate to the WooCommerce integration in Chatarmin.

You’ll then be asked to enter your shop URL:

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That’s it! No plugin needed! Now scroll down to see the use cases of what you can do with our WhatsApp WooCommerce integration!

Use Cases After Successful Integration of WooCommerce and WhatsApp

WooCommerce is a great choice for your business as a web shop if you have a WordPress website. The plugin is easy to integrate, and many customers are already familiar with the WooCommerce interface. Using WhatsApp as a messaging and marketing tool in addition increases your order volume and sales.

Shipping Confirmation via WhatsApp

You can now embed our widget in your WooCommerce shop so that customers can sign up for shipping confirmation after completing payment!

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Track WhatsApp Revenue

With the integration into WooCommerce, Chatarmin can track revenue generated via WhatsApp. This is displayed for each flow and campaign individually, as well as in a cumulative overview on the dashboard.

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Reduce Cart Abandonment Rate

There are many reasons why a customer may abandon an order. With WhatsApp as a chat feature in your WooCommerce store, recovery becomes easy.

If the customer is still on your website, an automated message can be sent via the integrated WhatsApp messenger in case they have questions about the product or the ordering process. Even if they don’t purchase right away, your support team has the opportunity to request their data for future marketing use.

You can even assign this customer to a specific target group because you know which product or service they were interested in.

Follow Up on Abandoned Carts

Staff can’t always intervene directly in the sales process. For example, customers may browse your online store around the clock.

Possible reasons for cart abandonment include:

the customer’s preferred payment method isn’t available
connection issues cause the session to drop
the customer is just browsing and using the cart as a wish list

Now you can use tools like email or WhatsApp notifications—ideally in combination—to utilize the data already provided and entice the customer to complete their purchase.

With the integration in Chatarmin, you can trigger flows for abandoned carts and send WhatsApp messages!

WhatsApp Chat for Customer Support on Your Website and WooCommerce Store

With Chatarmin, WhatsApp is not just a marketing tool—it also significantly boosts user satisfaction.

Earlier we mentioned how the chat allows you to possibly intervene in the order process and prevent customer drop-off.

It’s also important to capture prospect data, whether they’re buying or just browsing your online shop. Most support inquiries are predictable and can be answered automatically via WhatsApp chatbot.

With Chatarmin and its many additional integration options, you can strengthen customer loyalty and turn a first-time contact into a long-term, satisfied customer.

The Perfect Combination of Email and WhatsApp Messages

Online shoppers are still used to providing their email addresses for confirmations and notifications.

At Chatarmin, we recommend using the auto-fill feature for customer data collection and also asking for their phone number, even if you don’t yet use WhatsApp integrations. Studies show that customers like to receive messenger or SMS notifications in addition to emails.

If you already use WhatsApp in your business, combining email marketing, WhatsApp campaigns, and social media actions is an effective next step. Especially for abandoned carts, alternating between email and WhatsApp has proven to be a successful strategy.

Check out our other WhatsApp integrations too:

WhatsApp WooCommerce integration: how to do it