Ten tabs for one answer
Outlook, WhatsApp Web, Shopify, the ERP, DHL. The tools do not talk to each other, so one question means clicking through the whole stack.
Customer service
Up to 90% of your routine requests. Solved automatically.
armincx is the AI customer service suite for DACH e-commerce brands. It answers the repetitive questions and does the work behind them, so your team only sees the cases that need a person.
- Real actions in Shopify, ERPs and shipping tools
- Every channel in one inbox
- Live in days, with personal support on Slack
The problem
Support eats the whole day. Same questions, over and over.
Your team answers the same requests hundreds of times a day and hops between tools to do it.
Bots that only chat
Most bots ask the same thing three times and still hand the case to a person, without saying what they already tried.
The suite
Every tool your support team needs, in one platform
Inbox, AI agents, ticketing and customer profiles share the same data, so nothing has to be copied between tabs.
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Every channel in one inbox
Email, WhatsApp, Instagram, Facebook, TikTok and phone arrive as tickets in one queue.
- Where is my order?
- Order #10482 found
- Shipment tracked
- Reply sent
Learn moreAI agents that take actions
A router hands every ticket to the agent that fits the case.
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One customer, one history
Orders, conversations and notes on a single profile.
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Ticketing with SLAs and priorities
Status, priority and SLA countdown on every row, and you see who else has a ticket open.
Features in detail
Does the work, not just the reply
The agent reads the request, checks the order in your shop or ERP and runs the action: tracking, invoice, address change, cancellation. Then it closes the ticket.
How AI agents workAsks before anything risky
You decide per action: run on its own, or ask a teammate every time. Refunds and cancellations can wait for one click.
Ask every time
€24.90
The customer sent a photo of a torn seam. Your policy refunds damaged items under €50 without a return.
Hands off with a reason
When a case needs a person, your teammate gets what was checked, what changed and why the agent stopped. No starting from zero.
Your team replies twice as fast
For everything else, a draft is ready when the ticket opens, with the facts it came from. Edit or send with one click.
“Whether it is a Wednesday at 8pm or a Sunday at 1pm, our customers get the same quality, the same tone, the same helpfulness every time.”
Getting started
Three steps to an agent that knows your shop
No long setup project. Our team gets you live with you, step by step.
From your shop URL it reads your catalog, prices, shipping and return policies and FAQ, and picks up your tone, formal or casual.
- Catalog, policies and FAQ
- Your tone of voice
Knowledge sourcesSynced- yourshop.com
- Help center
- Ticket history
Resolved tickets and feedback turn into knowledge for the next case, so the agent gets better every week instead of staying as clueless as on day one.
- From every resolved ticket
- From every correction
Agent memoryLearning- Exchanges ship free within the EU#5102
- Gift cards cannot be refunded#5087
- Hoodies run true to size#5061
Choose per action whether it runs on its own or waits for approval. Test runs simulate every write before a real customer sees it.
- Draft mode or auto-send
- Sensitive topics go to your team
Integrations
Plugs into your e-commerce stack
armincx connects deeply with the tools you already use, from your shop system to logistics.
Shopify
Orders, returns and shipping status, with actions the agent can run.
Klaviyo
Customer data and segments from Klaviyo, next to every ticket.
Xentral
Invoices, delivery status and product data straight from Xentral.
JTL
Orders, customer data and stock levels from JTL-Wawi.
DHL
Track parcels, create labels and manage returns.
Returnista
Return labels and refunds from the support inbox.
Comparison
armincx compared with classic helpdesks
What DACH e-commerce brands told us when they switched.
| Feature | armincx | Gorgias, Zendesk, Freshdesk |
|---|---|---|
| AI agents that run actions in your shop and ERP | ||
| Approval per action before anything risky | ||
| Multi-brand and multi-shop in one inbox | ||
| Marketplaces and phone next to WhatsApp and email | ||
| Billbee, Xentral, JTL and DHL built in | ||
| German support from the founders on Slack | ||
| Flexible pricing, not per seat |
Based on what customers told us across 200+ calls with German e-commerce brands.
Testimonials
Why brands switched
E-commerce teams from the DACH region, in their own words.
Every channel, one AI, ERP integration with billbee, and hands-on support from the founders over Slack Connect, WhatsApp marketing and email included. Moving from Gorgias to armincx was a no-brainer.
Philipp Riedl · Founder 
armincx plugs into our entire tech stack and even automates the Asana tickets for our logistics. Seriously impressed with it.
Christoph Lung · CEO 
POV: how to scale an ecom business to 20M with 2.5 FTE in CS.
Finn Fleischer 
Finally an AI that doesn’t hallucinate.
Eren Karacabay 
The setup is very simple and quick to implement. In terms of value for money, Chatarmin is the best provider for WhatsApp marketing. The Klaviyo integration is great.
Marisa Boese 
Chatarmin impresses with a transparent cost structure that gives us full control. The “done-for-you” package saves us a huge amount of time and stress, as we benefit from the team’s best practices and experience.
Benjamin Porten 
To be honest, we are very excited about the tool. It is exactly what we need.
Dominik Englputzeder 
I would recommend other companies to try WhatsApp marketing as well and implement it with Chatarmin.
Lisa Straube 
In terms of value for money, Chatarmin is the best we could find on the market.
Christian Fenner 
I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.
Niels Timmermans 
The marketing we can do with Chatarmin is insane and gives us a great return on investment.
Mathé Booij 
Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.
Marc Schuler 
Easy integration with Shopify and Klaviyo, simple setup of all technical aspects. Direct customer reach with open rates over 85% and amazing ROI on WhatsApp costs. Perfect for top customers and as an exclusive sales element.
Jakob Graf 
Top tool. Integrates into our entire tech stack.
Matthias Leibitz 
Chatarmin helps our company tremendously to deliver our news and promotions to customers better and faster.
Lisa Krapinger-Ruether
Customers
Trusted by e-commerce brands across the DACH region
FAQ
Frequently asked questions
How is your AI different from a regular chatbot?
Regular chatbots follow rigid scripts and hand off fast. armincx understands context, takes real actions in your shop, and resolves the whole case, not just the first reply.
What does the AI actually automate?
The everyday requests: tracking, returns, invoices, address changes, product advice and cancellations. Up to 90% of your repetitive tickets.
How do I control what the AI says and does?
You choose draft or auto-send, set the tone and the topics that go straight to your team, and decide per action whether it runs on its own or asks for approval.
Does it work across all channels and fit my stack?
Yes. It runs across WhatsApp, email, social, chat and phone, and connects with Shopify, Shopware, JTL, Xentral, Billbee and more.
How do migration and onboarding work?
We migrate your tickets, macros and contacts, train the agent on your history and set up the first workflows with you. Your dedicated contact is on Slack.
How does pricing work?
Flexible and transparent, not per seat. Reach out and we put together a quote for your volume and setup.