Sync contacts and run WhatsApp campaigns from Salesforce data. For Enterprise teams.
Quick check for decision makers
Enterprise CRM meets WhatsApp marketing.
Sync Salesforce contacts and properties via API or Make.com.
The connection runs via REST API or Make.com as middleware. Salesforce contacts, opportunities, and custom objects are available in Chatarmin for segmentation. WhatsApp events flow back into the Salesforce contact profile automatically. For enterprise customers, Chatarmin's solution engineering team builds dedicated custom integrations.
Use Salesforce segments as the basis for WhatsApp campaigns.
Import Salesforce segments directly into Chatarmin and use them as recipient groups for WhatsApp broadcasts. Filter by deal stage, industry, region, or custom fields. WhatsApp interaction data (opened, clicked, replied) flows back into the Salesforce profile and is available for further CRM workflows.
GDPR-compliant, ISO 27001, DPA available.
Chatarmin is ISO 27001 certified and operates servers exclusively in Frankfurt. Custom integrations for SAP/Salesforce ecosystems are built by the solution engineering team. DPA documentation is available. The official WhatsApp Business API is Meta-certified and GDPR-compliant.
Salesforce is the enterprise CRM. Connecting it with WhatsApp via Chatarmin lets you use Salesforce contact data for personalized WhatsApp campaigns and feed interactions back into your CRM.
The connection runs via REST API or middleware like Make.com. For enterprise customers, Chatarmin's solution engineering team builds custom integrations. That means you don't need to allocate your own development resources. Salesforce contacts, opportunities, and custom objects flow into Chatarmin and serve as the basis for WhatsApp segmentation. WhatsApp events (sent, read, replied) flow back into your CRM.
In practice: your sales team sees in the Salesforce contact profile which WhatsApp messages a lead received, whether they opened them, and how they responded. Every interaction is documented. This creates a complete communication history across all channels without your team switching between tools.
Contact data from Salesforce flows into Chatarmin. You can use Salesforce segments as the basis for WhatsApp campaigns. All contacts at the "Opportunity" stage, all leads from a specific industry or region, all customers with a certain lifetime value. Your CRM segmentation logic translates directly to WhatsApp.
Here is an example: your sales team collected 200 leads at a trade show. These contacts land in Salesforce. Via Chatarmin, you send a personalized WhatsApp message to each lead within 24 hours. With 85% open rates on WhatsApp, you reach significantly more contacts than with email follow-ups. Replies flow directly back into Salesforce and trigger the next step in your sales process.
The Salesforce WhatsApp integration is built for enterprise teams that use Salesforce as their central CRM and want WhatsApp as an additional communication channel. Typical use cases:
To be straightforward: for smaller teams, HubSpot or Pipedrive is often the better choice as a CRM partner because the integration is more native. Salesforce shows its strength when you already have a large CRM setup, work with custom objects, and need WhatsApp as an additional touchpoint.
Contact data flows between Salesforce and Chatarmin via API or Make.com. Bidirectional and in real time.
Use Salesforce segments as the basis for personalized WhatsApp messages. Filter by deal stage or industry.
Deal stages in Salesforce trigger WhatsApp sequences via Chatarmin. From first contact to close.
The integration opens up concrete workflows that work from day one. You don't need your own developer team or months of implementation. Chatarmin's solution engineering team builds the connection together with you.
The most common starting point: sync CRM contacts and build a first WhatsApp segment from existing Salesforce data. Contact data flows between Salesforce and Chatarmin via API or Make.com. The sync is bidirectional and runs in real time.
Next come automated follow-ups based on deal stages. When a lead reaches the "Qualified" stage in Salesforce, that automatically triggers a WhatsApp sequence. Your sales team does not need to initiate anything manually.
As a third scenario: personalized WhatsApp campaigns for specific Salesforce segments. Filter by industry, region, deal size, or custom fields. Each campaign can be tailored to an exact segment.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
Salesforce does not offer a native WhatsApp broadcast channel. You can send individual service messages through Salesforce Digital Engagement, but you cannot run marketing campaigns using the official WhatsApp Business API. Chatarmin fills exactly this gap: WhatsApp broadcasts, automated flows, revenue attribution, and a complete feedback loop into your CRM.
All data at Chatarmin is stored on GDPR-compliant servers in Germany. Salesforce Digital Engagement stores data in the US by default. For enterprise teams with strict compliance requirements, this is a decisive difference.
The comparison shows: Salesforce excels at CRM, Chatarmin excels at messaging. The combination gives you both.
What leading E-Commerce brands from the DACH region say about Chatarmin.
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
SizzleBrothers
“Super motivated team that is a lot of fun to work with!”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
SizzleBrothers
“Super motivated team that is a lot of fun to work with!”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
Sign up for Chatarmin and verify your WhatsApp Business number.
Connect Salesforce via API or Make.com with Chatarmin.
Sync contacts. Create your first WhatsApp flow.
11 cents per message sounds expensive. 11 cents is the official Meta fee for marketing messages in Germany, while Austria and Switzerland pay roughly 5 cents (as of 2026). WhatsApp messages generate 2 to 3x higher revenue per recipient than emails. Assuming you generate 1 EUR revenue per recipient via email, WhatsApp will land around 2.50 EUR. After subtracting the 11-cent Meta fee, you still have 139% higher net margin per contact than email. That is why over 450 e-commerce brands run WhatsApp marketing through Chatarmin.
Chatarmin has two cost components: the software license (monthly fee) and Meta fees per message. Chatarmin passes these costs through 1:1 with no markup. For comparison: Klaviyo charges 22 cents per message.
Technical setup takes minutes. Your dedicated Customer Success Manager builds your first flows with you. Typical time to live: a few days.
For enterprise customers with complex Salesforce ecosystems, the process looks like this:
Chatarmin is ISO 27001 certified. All data is stored on servers in Frankfurt. The integration uses only official APIs and the official WhatsApp Business API. Opt-in is channel-specific. DPA available. For enterprise customers with SAP/Salesforce ecosystems, Chatarmin provides dedicated compliance documentation.
Chatarmin fits right into your existing tools.
Everything you need to know.
The connection runs via REST API or Make.com as middleware. For enterprise customers, Chatarmin's solution engineering team builds dedicated custom integrations tailored to your Salesforce ecosystem. You do not need to provide your own developer resources.
Chatarmin is ISO 27001 certified, operates servers in Frankfurt, and provides DPA documentation. Custom integrations for SAP/Salesforce ecosystems are available. Over 450 e-commerce brands already use Chatarmin, including enterprise customers with complex CRM setups.
Chatarmin has a monthly software license plus Meta fees per message (roughly 11 cents in DE, roughly 5 cents in AT/CH). Chatarmin passes Meta costs through 1:1 with no markup. WhatsApp messages generate 2 to 3x higher revenue per recipient than emails, resulting in 139% higher net margin per contact despite the message costs.
Technical setup takes minutes. Your dedicated Customer Success Manager builds the first flows with you. For enterprise customers with complex Salesforce setups, the solution engineering team plans the integration individually. Typical time to live: a few days to first campaign.
Chatarmin is ISO 27001 certified and stores all data on servers in Frankfurt. The integration exclusively uses the official WhatsApp Business API (Meta-certified). Opt-in is channel-specific. DPA documentation is available for enterprise compliance requirements.
You can message existing Salesforce contacts via Chatarmin as long as a valid WhatsApp opt-in exists. You collect opt-ins through Chatarmin pop-ups, QR codes, or landing pages. Contacts without an opt-in can be collected retroactively through these channels.
Get started now and connect Salesforce with WhatsApp via Chatarmin.
