AI Agents for Customer Service

Classic chatbots often work with fixed rules and predefined response pathways. Our AI agents, on the other hand, understand context, learn from each interaction, and provide dynamic responses that adapt to the tone and content of your brand.

Typically, you can be up and running within a few days. The initial setup, including data import, training, and testing phase, is done quickly and without a complicated IT project.

Very personalised – the AI can be tailored for different brands, countries, or languages. It learns based on your actual support cases and employs your existing tone.

Yes. You can add new questions, answers, or content at any time. The AI continually adapts and improves with each interaction.

Our AI agents automatically recognise when human intervention is needed – for example, in cases of complaints, legal questions, or individual exceptions. These queries are passed on to your support team with full context.

All data is processed in strict accordance with GDPR regulations and stored on European servers. Your content belongs to you – that’s a fact.

No – you maintain control at all times. All responses can be traced, reviewed, and adjusted as needed. This is a learning assistant, not a black box.

The AI agents are fully integrated into your omnichannel inbox. Whether it's chat, email, or social media – the AI can understand and respond to inquiries across channels.

You will receive clear KPIs such as first ticket deflection rate, response times, ticket volume, and customer feedback (CSAT). Many customers report that up to 70% of all standard inquiries are handled automatically.