ArminCX vs Zendesk. Which solution really fits your company?

ArminCX takes care of the complete migration: tickets, macros, automations, and help centre content are migrated, tested, and customised. Many customers report that the migration is completed in a few days – without downtime or data loss. At Zendesk, migration often has to be organised independently or commissioned at a high cost, leading to uncertainty and delays.

Yes. ArminCX offers a visual workflow builder that allows you to create custom automations, escalations, and triggers without needing a developer. In Zendesk, workflows are often rigid, complex, and frequently require external consultants or developers.

ArminCX provides personal support via Slack, WhatsApp, or video call – directly with product experts. Many former Zendesk users report long waiting times, ticket loops, and a lack of personal support at Zendesk.

ArminCX offers fixed prices that can be cancelled monthly, without user or channel limits. At Zendesk, high additional costs arise for add-ons, users, and channels. Many customers report unexpected price increases and a lack of transparency at Zendesk.

ArminCX hosts all data in Germany, is GDPR compliant, and offers individual data processing agreements upon request. Many companies from the DACH region specifically switch from Zendesk to Armin CX due to data protection concerns (Schrems II, US hosting).

Yes. ArminCX allows for custom workflows, macros, and dashboards per brand, shop, or country – with central reporting and rights management. While multibrand setups are technically possible in Zendesk, they are expensive, complex, and not very flexible.

ArminCX offers a deep, native Shopify integration: order data, refunds, tracking, product data, and automations are all integrated directly into the ticket. Many former Zendesk users report that their Shopify integration was only superficial and lacked genuine automations.

ArminCX personally guides you through setup, migration, and training. Many customers report that they are live within a few days and the team works productively quickly. In Zendesk, onboarding is usually self-service or must be added at a high cost.

Yes. ArminCX supports multilingual AI agents, automatic speech recognition, custom prompts, and rights management – ideal for international e-commerce teams. In Zendesk, translations and language logic often have to be maintained manually.

ArminCX provides a central, granularly filterable dashboard for all brands, channels, and teams. Many former Zendesk users report that reporting there was confusing, slow, and difficult to customise.