Peak Season Management
Even with five times the volume, your CX team remains relaxed – thanks to AI-supported ticket prioritisation and automation.
Peak Season, Zero Panic
Even during Black Friday or Christmas rush, your support team stays in control – powered by AI automation.
What do we do if the ticket volume suddenly explodes on Black Friday or at Christmas?
Many teams reach their limits during the peak season. Tickets pile up, customers wait, and the stress in support escalates.
With chatarmin, you remain capable of action even in times of crisis.
Our AI handles repetitive requests in real time, automatically prioritises and relieves your team accurately. Even with last-minute spikes in volume.
Proven Results with the ArminCX Platform
Cut manual tickets by up to 80%, keep response times steady even during 400% volume spikes, and scale without hiring more staff.
Up to 80% fewer manual tickets
Response times remain stable – even with +400% volume
No additional staffing requirements
Automate support during the peak season – without additional staff
Handle seasonal ticket spikes effortlessly, keep response times fast, and maintain service quality without hiring temporary staff.
Discover More Features
CRM, automations, omnichannel inbox – discover the key features at a glance.
Omnichannel Inbox
All your customer interactions – from WhatsApp to email, live chat, social media, and AI telephony – can be consolidated into a single intuitive interface. This provides your employees with a unified overview of the entire customer journey, allowing them to track all customer contacts across channels.
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Comprehensive Integrations
Seamlessly integrate your existing systems such as Shopify, BillBee, or Zendesk to create deep connectivity. Additionally, historical data from old ticketing systems can be imported to provide a comprehensive foundation for your AI.
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Multilingual Support
Automatically respond to customer inquiries in over 10 languages – without any copy-pasting or separate teams. The AI recognises language and context, maintains your brand style consistently, and ensures genuine internationalisation in support – quickly, scalably, and close to your customers.
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Workflow Automation
Automate recurring processes such as ticket assignment, escalations, or follow-ups with flexible, rules-based workflows. Save time, reduce errors, and ensure that every request quickly reaches the right contact person – cross-channel and customisable.
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AI Agents
Your AI agents autonomously respond to recurring customer queries, significantly relieving your team. They continuously learn from your data, offer dynamic response suggestions, and you can flexibly adapt them, even for different countries or brands.
Read more →Your Top Questions About Peak Season Support – Answered
From sudden ticket surges to flexible automations: Here’s how ArminCX keeps your customer service calm and effective during high-traffic times.
That's exactly what armin.cx is designed for! The AI automatically handles standard inquiries, prioritises tickets, and distributes them to the right team. This way, everything remains organised even during a flood of tickets – and your customers still receive a quick response.
With ArminCX, every inquiry turns into a ticket in the inbox – regardless of whether it comes through email, WhatsApp, social media, or phone. You can filter, sort, and assign everything as needed. No ticket will get overlooked, even when things get really hectic.
Absolutely! You can change workflows flexibly at any time, set new rules for ticket assignment or escalations, and activate automations – all without IT support. This way, you remain agile even during unexpected peaks.
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