WhatsApp marketing alongside Gorgias. Or switch to armincx entirely.
Quick check for decision makers
WhatsApp marketing alongside Gorgias support. Without per-ticket costs.
Gorgias can't do WhatsApp broadcasts. Chatarmin can: newsletters, abandoned cart flows, campaigns. Gorgias stays your support tool.
Gorgias receives WhatsApp messages as tickets. But: no broadcasts, no campaigns, no automated marketing flows, no A/B testing, no revenue attribution. Chatarmin adds exactly that. You don't need to replace Gorgias.
Chatarmin marketing flows don't create Gorgias tickets. Support replies count as tickets, but marketing messages don't.
Gorgias charges per ticket. WhatsApp marketing messages via Chatarmin are NOT counted as Gorgias tickets. Only when a customer replies to a marketing message with a support question does a Gorgias ticket get created. The marketing campaign itself only costs Meta fees (~11 cents per message).
Want to replace Gorgias entirely? armincx replaces Gorgias with real AI actions and flat-rate pricing. No ticket costs.
You have two options: Option 1: Keep Gorgias, add Chatarmin for WhatsApp marketing. Option 2: Replace Gorgias with armincx and have marketing + support in one system. Both paths start with Chatarmin. The decision to replace Gorgias comes later.
Chatarmin adds WhatsApp marketing to Gorgias. Your support continues to run through Gorgias, your WhatsApp marketing campaigns run through Chatarmin. Both systems can use the same WhatsApp number. No migration, no either-or.
From 282 sales calls with Gorgias users we know: 48% use Klaviyo simultaneously, most operate Shopify stores. The typical setup is Shopify + Klaviyo + Gorgias. Chatarmin adds WhatsApp marketing as a fourth building block to this stack.
The setup works like the Zendesk coexistence: Gorgias processes incoming support inquiries via WhatsApp (tickets, conversations, macros). Chatarmin sends outbound marketing messages via WhatsApp (newsletters, campaigns, flows). Meta technically distinguishes between marketing and service messages. Both systems work in parallel on the same number.
For Gorgias users this is particularly relevant because Gorgias itself doesn't offer WhatsApp marketing. Gorgias is a helpdesk. Newsletters, abandoned cart flows, winback campaigns, revenue attribution and A/B testing are completely missing. Chatarmin fills this gap.
A point Gorgias users know well: Gorgias charges per ticket. Every customer interaction costs. This includes Instagram messages that are automatically created as tickets. The more customer volume, the more expensive Gorgias gets.
WhatsApp marketing replies that come through Chatarmin and land as Gorgias tickets would further increase these costs. That's why the Chatarmin + Gorgias combination is a deliberate stepping stone. Many customers start with the coexistence and evaluate in parallel the switch to armincx, which has no per-ticket costs.
With armincx the cost advantage is factor 5 to 15 compared to manually processed Gorgias tickets. For shops with 500 to 2,000 tickets per month, this difference adds up to thousands of euros.
Send newsletters, flash sales, abandoned cart flows via WhatsApp. Support replies are routed to Gorgias as tickets.
Marketing messages via Chatarmin don't create Gorgias tickets. Only support replies count. Your ticket volume doesn't rise from marketing.
Want to fully leave Gorgias? armincx replaces Gorgias with AI actions in Shopify and flat-rate pricing. No ticket-based pricing.
Any team that wants to keep Gorgias for support and build WhatsApp as a marketing channel. Especially when a full switch to armincx isn't on the table right now.
Typical scenarios:
If you don't just want to add marketing but replace Gorgias entirely, armincx is the alternative. armincx replaces Gorgias with real AI actions in Shopify, flat-rate pricing, and a personal, dedicated Customer Success Manager.
The advantage: No per-ticket pricing model. armincx works with flat-rate and variable AI credits. In Q4, you pay the same as in January. Plus real backend actions: cancellations, refunds, and address changes directly in Shopify. Everything Gorgias macros can't do.
You don't have to decide today. Start with Chatarmin for WhatsApp marketing and evaluate armincx for support when you're ready.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
The Chatarmin integration is included from the Smarter plan. Plus Meta fees per WhatsApp message: approximately 11 cents per marketing message in DE. Chatarmin passes Meta costs through 1:1.
Your Gorgias subscription stays unchanged. Marketing messages via Chatarmin create no additional Gorgias tickets. Only support replies from customers count as tickets. Your Gorgias bill stays stable.
For comparison: if you try WhatsApp marketing without Chatarmin and all interactions arrive as Gorgias tickets, costs explode. With Chatarmin, marketing stays separate from the ticket system.
What leading E-Commerce brands from the DACH region say about armincx
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
meubelbaas
“The marketing we can do with Chatarmin is insane and gives us a great return on investment.”
Mozart Bett
“Impressive software and strong team!”
Rudelkönig
“Easy implementation and great collaboration.”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
meubelbaas
“The marketing we can do with Chatarmin is insane and gives us a great return on investment.”
Mozart Bett
“Impressive software and strong team!”
Rudelkönig
“Easy implementation and great collaboration.”
Sign up for Chatarmin and verify your WhatsApp Business number.
Connect Chatarmin to your WhatsApp number. Gorgias stays active.
Send your first campaign. Support replies continue flowing to Gorgias.
Setup takes minutes. Connect Chatarmin to your WhatsApp Business number. Gorgias stays active.
Your personal, dedicated Customer Success Manager configures:
Typical time to live: a few days. Your Gorgias setup doesn't need to change.
Chatarmin is ISO 27001 certified. All data is hosted on servers in Frankfurt. The integration uses the official WhatsApp Business API.
WhatsApp marketing requires a separate WhatsApp opt-in. Chatarmin documents opt-in status cleanly and provides a Data Processing Agreement.
Data between Chatarmin and Gorgias is separated. Chatarmin stores marketing data. Gorgias stores support data. No data exchange, except message routing for support inquiries.
Chatarmin fits right into your existing tools.
The deepest native integration for e-commerce: abandoned cart, post-purchase and revenue attribution directly from Shopify data.
Zendesk user? Same coexistence solution: WhatsApp marketing through Chatarmin alongside Zendesk support.
Connect email and WhatsApp: use Klaviyo segments as audiences for WhatsApp campaigns and reach email non-openers via WhatsApp.
Everything you need to know.
No. Chatarmin runs in parallel to Gorgias. Your support team continues working in Gorgias, WhatsApp marketing runs through Chatarmin. Both systems can use the same WhatsApp number. Your Gorgias plan and macros stay unchanged.
The marketing messages themselves don't create Gorgias tickets. When customers reply to a marketing message and the reply lands in Gorgias, the usual per-ticket costs apply there. Many brands evaluate the switch to armincx in parallel, which charges no per-ticket costs. The coexistence is the risk-free entry point.
The connection between Gorgias and Chatarmin incurs no additional costs. Meta charges 11 cents per marketing message in Germany and roughly 5 cents in Austria and Switzerland (as of 2026). Service messages within 24 hours are free. Chatarmin passes Meta fees through 1:1, with no markup.
armincx is Chatarmin's AI customer service product. It replaces Gorgias entirely: real AI actions in Shopify, flat-rate pricing, no ticket costs.
Yes. Many customers start with the coexistence and later move support entirely to armincx. armincx replaces Gorgias: all channels in one inbox, AI actions directly in Shopify, no per-ticket costs, no seat costs. Your WhatsApp marketing setup in Chatarmin stays completely intact when you switch.
Yes. One number for marketing (Chatarmin) and support (Gorgias). No number splitting needed.
No. Setup takes a few minutes: connect WhatsApp number, set up opt-in widgets, create first campaign. No Gorgias configuration required. Your dedicated Customer Success Manager guides the onboarding and builds the first flows together with you.
Yes. Chatarmin is ISO 27001 certified and hosts all data on servers in Frankfurt, Germany. WhatsApp messages are sent through the official WhatsApp Business API. Chatarmin does not access Gorgias data, both systems remain data-technically separated. A DPA is available at any time.
Get started now and connect Gorgias with WhatsApp via Chatarmin.