ArminCX vs. Gorgias: Which solution really fits your company?
More and more e-commerce brands are switching from Gorgias to ArminCX. Find out why ArminCX is the better choice for modern, automated customer service processes.
Say goodbye to Gorgias
ArminCX completely replaces your old ticketing tool.
Gorgias
Features
Channels
Support
E-commerce integrations
Price Structure
Features
Channels
Support
E-commerce integrations
Price Structure
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
Top 3 reasons for ArminCX
1. True Omnichannel Expertise
All channels – including WhatsApp, social media, email, telephone – in one inbox. No silo solutions, no expensive add-ons.
2. Automation that really works
AI answers standard queries, automates workflows, and saves up to 70% manual effort. Customisable without developers.
3. Personal Service & DACH Focus
German support, GDPR-compliant hosting, personal contact persons. Migration, onboarding, and ongoing support included.
Why We Switched from Gorgias to ArminCX
“We switched from Gorgias to ArminCX because we wanted to centrally manage WhatsApp, Shopify, and email at last. The automation saves us hours every day. The team at ArminCX is always directly reachable and understands the requirements of the DACH market.”
Maximilian Griessinger
CEO & Founder at MoleQlar
Any questions about ArminCX vs. Gorgias?
Smooth Migration. Personal Support. Daily Time Savings.
Yes. ArminCX offers a native WhatsApp integration with a central inbox, automation, and opt-in management. With Gorgias, WhatsApp is only available as an add-on with limited features.
ArminCX deeply integrates Shopify: order data, refunds, tracking, product data, and automations are all managed directly within the ticket. Gorgias only offers superficial Shopify connectivity without genuine workflow automation.
Yes. ArminCX supports multibrand and multishop setups with individual workflows, macros, and dashboards per brand. With Gorgias, workarounds are necessary and reporting remains fragmented.
ArminCX uses AI for the automatic response to standard inquiries and individual workflows. Gorgias relies on macros and simple rules but does not provide true AI automation.
ArminCX allows for multilingual AI agents, automatic language recognition, and individual prompts per language. With Gorgias, each language must be manually maintained.
ArminCX manages the entire migration: tickets, macros, workflows, and historical data. With Gorgias, migration is often a do-it-yourself project that requires significant effort.
ArminCX offers a fixed monthly price without hidden add-ons or user fees. Gorgias incurs additional costs for add-ons, users, and channels. armincx is cancellable on a monthly basis, while Gorgias typically requires annual commitments.
Yes. ArminCX hosts all data in Germany and meets GDPR requirements. Gorgias stores data in the USA/EU, which poses a risk for many DACH companies.
ArminCX provides personal support via Slack, WhatsApp, and email – direct, fast, and in German. Gorgias relies on self-service and ticket systems.
With ArminCX , you're ready to start in just a few days. Personal onboarding and training are included. With Gorgias, setup often takes longer and requires more self-effort.
Make the right decision
Switch to ArminCX and experience how modern customer service works.