Chatbase WhatsApp Integration Guide

Time is money, and nowhere is this more true than in support. If one of your customers has a question for your company or one of your employees, they don't want to wait until tomorrow to get an answer, they want it in real time. The Chatbase WhatsApp integration from Chatarmin helps to make this dream of customer satisfaction come true.

What can the Chatbase WhatsApp integration from Chatarmin do?

Imagine you get a company-owned AI and train it to answer your customer requests. The learning process is never over for your chatbot, because it is constantly training itself, unlike some employees.

Your support team is relieved and you can still respond faster to inquiries. Your website becomes an interactive environment that fulfills its function independently of business hours and also gives your customers the good feeling of having been perfectly looked after.

Your chatbots can have different personalities and thus score extra points in the chat with customers. The conversation remains fluid and Chatbase collects new leads from WhatsApp or other channels to which it is connected.

Chatarmin also offers you the option of integrating ticketing systems or your CRM with Chatbase and WhatsApp. Quick synchronizations and all the information about a contact in a single source of truth is still your best tool for evaluations and analyses.

Which companies benefit from the Chatbase WhatsApp integration?

The scope of Chatbase and WhatsApp integrations is not limited to the e-commerce sector. Of course, in a shop system, it makes the most sense to combine the functions and have chatbots answer questions about colors or other product options.

The decision to integrate Chatbase and WhatsApp to speed up the answering of questions and to generate new leads including phone numbers and email addresses is inspiring many industries.

Authors and blog operators

A chatbot can minimize the disadvantages of small companies in customer care and, through the use of AI, the user hardly notices a difference.

Access to the existing data and texts of an author or blog ensures that this small business owner can concentrate on his main tasks and still give his readers the feeling of being taken care of.

Craftsmen and manufacturers

In many small and medium-sized companies, customer messages are received via e-mail addresses. For the entrepreneur, this often means many hours of delayed response in the evening and at night.

Chatbase and WhatsApp also allow companies of this size to get their information to customers faster and thus gain a competitive advantage. The costs are recouped by the ability to devote time to other tasks.

In addition, WhatsApp and Chatbase can be used not only as support channels, but also to look after customers after an order has been placed.

Can start-ups also use Chatbase and WhatsApp integrations?

Especially tech-savvy and online-oriented start-ups rely on the use of Chatbase and WhatsApp in combination from the very beginning. The chatbot gets to know the company from the very beginning and can answer a question from its own records, which in turn can be synchronized well with another platform or software.

For a start-up, the question of whether to use a human or AI-based system to answer a customer question can also be posed as a calculation. The disadvantages of employee turnover and other forms of labor loss in customer care, which is so essential, are well known.

The advantages of the Chatbase WhatsApp integration from Chatarmin

WhatsApp and Chatbase help you to automate and synchronize work that has previously tied up resources in your company.

Knowledgeable employees can be relieved or assigned to more creative tasks.

The integration of WhatsApp and Chatbase will in the future

promote customer satisfaction by responding to their concerns more quickly and accurately transform interested visitors to your website into customers generate leads from interested parties and synchronize them with your CRM for further processing provide you with effective analyses to really get to know your customers and their needs support your marketing activities through better evaluations and take over the follow-up after campaigns.

If you have any further questions about a chatbot with an AI background and are still not sure whether you should use the WhatsApp Business platform, then get in touch with us. The AI experts at Chatarmin will dispel your doubts and explain the features to you again, tailored to your company.

Instructions for integrating Chatbase WhatsApp with Chatarmin

You can integrate your Chatbase bot into Chatarmin to solve your incoming customer inquiries via WhatsApp. After you have purchased your Chatbase subscription for 25 €/month, you can train your Chatbase bot. To do this, create your bot by clicking on “New Chatbot” in Chatbase .

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Once you have created the bot, you can specify the information the chatbot should work with. This can be text files, plain text or your website and its subpages. You can also manually create a question and answer.

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Under “Model” you can give your chatbot specific instructions on how it should behave, e.g. be overly friendly, always ask if it needs anything else, etc.

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You can then go to the Chatbase integration page of Chatarmin and follow the instructions to connect your Chatbase bot to your WhatsApp account.

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Use cases after the successful integration of Chatbase and WhatsApp

When deciding to ask us about Chatbase and WhatsApp integration, consider the following solutions in an automated workflow. AI is on everyone's lips, but hardly anyone is using it profitably.

The use of AI-based solutions is not limited to customer care. We are proving it.

Using Chatbase AI in Chatarmin Flow

Once you have connected your Chatbase bot to your WhatsApp account, you can integrate the bot into your flow. Your flow could look something like this:

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Create a flow called “Customer starts conversation” and then use the “Chatbase action” “Let AI reply”, select your bot and define a button text that the bot should send if it cannot process the request. That's it!

Lead generation

To generate leads via your Chatbase function with WhatsApp, you need the WhatsApp Business API.

To get the data of the prospect and finally to a lead, your chatbot now asks a series of pre-defined questions and synchronizes them automatically with the software you use to build and track customer relationships, or CRM for short.

The most important question at the beginning of the conversation is the name of the new contact. From that moment on, your chatbot will address him by name. The form you choose for this should be adapted to the general forms of address in your company.

It is not acceptable to use first names in a chat and then the surname and a more formal form of address in an e-mail, for example. Conformity across all communication channels is the order of the day.

You can also leave it to your AI-supported personality in the chat to decide when the best time is to ask the new contact for further information. It learns from different combinations to ask the right questions at the right time, when information can also be easily collected.

Chatbot personalities

The functions of Chatbase and your WhatsApp Business platform allow you to create different AI personalities.

These individual characters make your chat appear even more lively and should be adapted to the needs of the user. This is how you can strengthen the bonds with your buyers.

Why should your chatbot have a personality?

To answer a question from a user on your website, you no longer need employees who are available 24 hours a day to find and provide the right answers. However, people still want to feel like they are communicating with people.

Motives, images, interests and perhaps even an age make the AI a little more human. You don't have to invent a family tree or write a classic family story to do this.

A face, a special character and possibly even a unique writing style make it more human in your chat.

Creating responses

The basis of the Chatbase function is to provide automated responses. A chat is activated by a user and the greeting appears immediately on his screen.

Pre-prepared texts can be used to bridge waiting times or to play initial data into your software. If a live chat with a human employee then takes over, the employee already has an idea of who they are dealing with.

With AI, this is becoming less and less necessary and the texts in your chat can be used to supplement your personal conversations with little effort.

Dos and Don'ts for texts

honest answers when asked whether the person on the other end of the conversation is a virtual advisor
creative design meets the needs of your visitors; in addition to words, QR codes, films, images and animations can also enliven your chat on WhatsApp
If there are still questions about orders to be clarified, avoid text blocks that the customer can only answer with yes or no, as this can lead to confusion in the AI
When creating your texts, think about a catchy formulation and appropriate length. It's a question-and-answer game, not a novel.

Data sources for training and further learning of your chatbots

You can offer your AI chatbots various data resources from which they can independently search for the answer for the user. This makes your chatbot's messages look more personal and not like pre-prepared lines with a link to your FAQ site, which will annoy your customers rather than satisfy them.

Such data sources for chatbots to accomplish their tasks are:

PDF files Access to your shop system Access to your CRM Word or other text documents Websites such as Wikipedia The content of your own company website Manually provided texts or text modules

Evaluations and analyses

Get used to regularly checking your virtual employees after installing Chatbase and WhatsApp for your customer service online.

Chatbase offers a wide range of criteria for this, which you can sort and evaluate. Comprehensive knowledge of the processes in the individual messages gives you tools at an early stage that improve the customer experience and eliminate errors in the advice.

Identifying problematic things in the world of AI-led conversations in Chatbase completes the range of texts from which your new and virtual employees can learn and develop.

Who or what is Chatbase in general?

With Chatbase, you can offer your customers convenient support, no matter what time it is or where in the world they are.

Customized chatbots provide your customers with the necessary support, for example in the field of e-commerce, when they have questions about a particular item or when general payment and delivery options are the answer.

Behind the AI-based technology is the OpenAI tool ChatGPT, which is already known for being able to draw extensive knowledge from various data sources and to simulate a human-like response to user questions.

However, the possible applications of Chatbase are not limited to support. Sales, customer acquisition and cross-company work of teams, departments or groups is also supported.

Chatbase with and without WhatsApp integration can offer you a solution if you want to optimize workflows in your company.

What customer needs does Chatbase meet with its chatbots?

Chatbase can be used as a support tool across multiple channels. This gives your customers the option to decide whether they prefer WhatsApp or another messenger as a channel for communicating with your company.

Apart from this customer choice, Chatbase is available 24 hours a day and your customer can ask you questions at any time. E-commerce companies appreciate this option and minimize the need for human resources.

Convenient interaction options make your business more successful and the company's goals are easily achieved. These can be:

higher customer satisfaction
higher sales per customer
faster reminders of abandoned shopping carts
process optimization for standard questions and answers

What does AI-powered support mean?

Sometimes even the most sophisticated templates for your WhatsApp chat or other support tools are not enough.

By using Chatbase as your support software, you have a tool at your fingertips that can independently find answers to customer questions based on the data provided. Your AI chatbots learn from the questions as well as from the access to information that they can use to answer them.

What other integrations are available for Chatbase?

The WhatsApp Business platform not only offers the integration of Chatbase, but also many other ways to incorporate WhatsApp as a communication channel into your work processes.

If the WhatsApp Business API is not yet worthwhile for you, you can also connect Chatbase to Slack, Zapier or Make specifically for support.

Check out our other WhatsApp integrations:

Chatbase WhatsApp integration: instructions and setup