Use Chatbase AI agent in WhatsApp flows. Own GPT model, own data, in Chatarmin integrated.
Quick check for decision makers
Your own AI agent, directly in WhatsApp.
Train your Chatbase bot on your own data and use it in WhatsApp.
GPT-based. Own OpenAI API or Chatbase-trained custom model. Training on PDFs, FAQs, website, product catalog. You keep full control over model and training data.
Chatbase bot as a step within Chatarmin flows.
Chatbase bot as a step within Chatarmin flows. Handover between bot and human agent for complex cases. You define in the flow builder when the bot steps in and when a human takes over.
Bot answers product questions based on your shop data.
Chatarmin has its own AI chatbot. Chatbase is the option for teams preferring a custom-trained model. Especially strong for advice-heavy products like supplements, wine, or cosmetics.
Chatbase is a GPT-based AI chatbot builder. You train a bot on your own data (PDFs, FAQs, website, product catalog) and deploy it in WhatsApp via Chatarmin. The key differentiator: you bring your own AI model. Your own OpenAI API or a custom Chatbase-trained model.
The Chatbase bot is embedded as a step within Chatarmin flows. Customer asks a question, the bot answers with trained data. For complex cases, handoff to a human agent occurs. This is an important differentiator for teams that want full control over their AI model.
Chatarmin has its own AI chatbot. For most e-commerce brands, that is sufficient. Chatbase is the option for teams that prefer a custom-trained model with full control.
When is this relevant?
The Chatarmin sales team puts it this way: "You can bring your own AI model." That is the core of this integration.
The Chatbase integration is built for teams that already have a Chatbase bot or want to deploy their own GPT model in WhatsApp. Typical profile: advice-heavy products, complex product catalogs, or an existing AI model that should become available in WhatsApp.
For teams without a specialized AI model, Chatarmin's own AI chatbot is often the simpler choice. Chatbase is the option for maximum control over the model and training data.
Customer asks: "Which wine pairs with fish?" The Chatbase bot responds with a product recommendation.
Standard questions answered automatically by the AI bot. Complex cases handed to human agent.
Bring your own OpenAI API key or Chatbase model. Chatarmin integrates it into WhatsApp flows.
The Chatbase bot is embedded as a step within Chatarmin flows. You build the flow in the Chatarmin flow builder and define where the Chatbase bot steps in.
The first scenario: AI product advice in WhatsApp. Customer asks: "Which wine pairs with fish?" The Chatbase bot responds with a well-founded recommendation and product link. Trained on your product catalog.
The second: FAQ answering via AI. Standard questions answered automatically by the AI bot. Complex cases handed to human agent. Handover between bot and human works within the Chatarmin flow.
The third: use your own GPT model. You bring your own OpenAI API key or Chatbase model. Chatarmin integrates it into WhatsApp flows. Full control over model, training data, and answer quality.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
Chatbase alone does not have a native WhatsApp integration via the official WhatsApp Business API. You can embed a Chatbase bot on your website, but not use it within WhatsApp marketing flows. Chatarmin brings your Chatbase bot to WhatsApp: WhatsApp integration, flow embedding, marketing campaigns, and GDPR-compliant servers in Germany.
Chatarmin extends Chatbase with the WhatsApp channel. Chatbase provides the AI. Chatarmin provides the WhatsApp infrastructure.
What leading E-Commerce brands from the DACH region say about Chatarmin.
Besser im Glas
“The best tool for WhatsApp on the market.”
NEOH
“Chatarmin helps our company tremendously to deliver our news and promotions to customers better and faster.”
kazaarfragrances
“An AI chatbot for all channels, the best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
Besser im Glas
“The best tool for WhatsApp on the market.”
NEOH
“Chatarmin helps our company tremendously to deliver our news and promotions to customers better and faster.”
kazaarfragrances
“An AI chatbot for all channels, the best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
Sign up for Chatarmin and verify your WhatsApp Business number.
Enter Chatbase API key in Chatarmin. Embed bot in WhatsApp flows.
AI bot answers WhatsApp messages automatically.
11 cents per message sounds expensive. 11 cents is the official Meta fee for marketing messages in Germany, while Austria and Switzerland pay roughly 5 cents (as of 2026). WhatsApp messages generate 2 to 3x higher revenue per recipient than emails. Assuming you generate 1 EUR revenue per recipient via email, WhatsApp will land around 2.50 EUR. After subtracting the 11-cent Meta fee, you still have 139% higher net margin per contact than email.
Additionally, you pay your Chatbase/OpenAI costs separately. Chatarmin does not charge an additional fee for the Chatbase integration.
Your dedicated Customer Success Manager guides the process.
Chatarmin is ISO 27001 certified. All data is stored on servers in Frankfurt. The WhatsApp infrastructure uses the official WhatsApp Business API. Note: Chatbase/OpenAI data processing is subject to the respective AI provider's data privacy policies. For GDPR-critical applications, review the data processing agreements of both providers.
Key questions about the Chatbase integration at a glance.
Chatarmin fits right into your existing tools.
Everything you need to know.
Yes. You can bring your own OpenAI API key or a Chatbase-trained custom model. Chatarmin integrates it as a step in WhatsApp flows. You keep full control over model, training data, and answer quality.
Chatarmin has its own AI chatbot that works well for most e-commerce brands. Chatbase is the option for teams preferring a custom-trained model. Both can be used in parallel. It depends on your requirements for model control and training data.
Chatarmin does not charge an additional fee for the Chatbase integration. You pay the regular Chatarmin license, Meta fees per message, and your Chatbase/OpenAI costs separately. Meta fees are roughly 11 cents in DE and roughly 5 cents in AT/CH.
Setup consists of three steps: train your Chatbase bot, enter the API key in Chatarmin, embed the bot in a flow. If your Chatbase bot is already trained, the WhatsApp integration is ready within hours. Your Customer Success Manager provides support.
Chatarmin's WhatsApp infrastructure is ISO 27001 certified with servers in Frankfurt. Note: Chatbase/OpenAI data processing is subject to the respective AI provider's data privacy policies. For GDPR-critical applications, review the data processing agreements of both providers.
You can message existing contacts via Chatarmin as long as a valid WhatsApp opt-in exists. The Chatbase bot responds to incoming messages within Chatarmin flows. Proactive messages (broadcasts) run through Chatarmin's campaign functionality.
Get started now and connect Chatbase with WhatsApp via Chatarmin.
