The integration of a WhatsApp chat and marketing tool into your JTL Shop offers a powerful way to boost sales, optimize customer interactions, and efficiently manage support requests. Through automated shipping updates and personalized campaigns, you can target customers more precisely and retain them over the long term.
But that's not all – this tool is not only compatible with JTL Shop, but also supports Facebook Messenger, allowing you to use multiple communication channels to maximize your reach.
Another advantage: the use of this tool enables you to legally display pricing information including VAT, which is essential for the German market.
Which companies should use our JTL WhatsApp integration
This solution is particularly suitable for shop operators with multiple sales channels and 7- to 8-figure annual revenues. But smaller companies can also benefit by integrating support and marketing via WhatsApp early on to generate WhatsApp leads and improve their customer communication.
Through a chat window on your website, you can directly address interested parties, clarify questions, and guide them to purchase more quickly – without the need to check their inbox.
At Chatarmin, we advise you on the optimal use and benefits of WhatsApp JTL integration so that you can efficiently leverage WhatsApp leads and strengthen customer loyalty sustainably.
The benefits of JTL Shop and WhatsApp integration
The Chatarmin platform goes far beyond just sales and fully complies with GDPR requirements.
Benefits include:
- Automated order, payment, and shipping updates
- Personalized campaigns based on purchasing behavior
- Segmented analytics for WhatsApp, Facebook, Instagram & Telegram
- Cart abandonment recovery via email & WhatsApp
- Fast customer support through integrated widgets
How to integrate JTL WhatsApp with Chatarmin
Navigate to the JTL Integration in Chatarmin.
You will then be asked to enter your shop URL:
That’s it – your JTL Shop is now connected!
Use cases after successful integration of JTL and WhatsApp
All applications are explained in more detail here.
Shipping confirmation via WhatsApp
You can now embed our widget in your JTL Shop, allowing customers to opt in for shipping notifications after completing their purchase!
Track WhatsApp revenue
With the JTL integration, Chatarmin can track revenue generated via WhatsApp. This is displayed individually for each flow and each campaign, as well as in a consolidated overview on the dashboard.
Short paths and automation
While email remains indispensable in online retail, automated messages via an integrated WhatsApp chat can shorten communication paths.
WhatsApp, being the most popular messenger service, is pre-installed on most devices. Use this widely adopted app actively for your business – for sending automated messages about orders, shipping times, and payment confirmations to improve sales performance.
Customer communication and support via WhatsApp with JTL
With our unique integration of JTL and WhatsApp, you can easily support your users with inquiries about shipping conditions, payment methods, or product details.
Customer information from JTL Shop 5 and JTL Wawi is available to your team in the live chat as well as in automated messages outside business hours.
Even abandoned shopping carts can be reactivated using this customer messaging option.
Collect and utilize customer contact data
Many customers abandon their carts. By requesting email and phone number during checkout, you can recover lost carts.
You can also use WhatsApp buttons to notify customers when sold-out products are back in stock – an efficient method of lead generation.
Perfect marketing strategy solutions for WhatsApp as a messenger
Interest in a product or an abandoned cart? Use these leads for WhatsApp marketing campaigns.
At Chatarmin, we help you find the right widgets and buttons for your JTL Shop – and for Facebook & Instagram too.
Combining email and messenger messages or newsletters
A successful marketing strategy includes WhatsApp, Facebook, Instagram, Telegram – and email.
Combining email and WhatsApp reminders increases purchase likelihood and drives more revenue in your JTL Shop. Additionally, customers feel better supported and are more likely to recommend your brand.
