JTL order data for WhatsApp campaigns. Post-purchase, shipping, segmentation.
Quick check for decision makers
JTL order data for WhatsApp campaigns, post-purchase, and shipping updates.
Chatarmin built a custom integration for JTL. Orders, tracking, customer data flow directly into WhatsApp flows.
JTL has limited API architecture. Standard connectors often don't work reliably. Chatarmin built a dedicated JTL integration from scratch. API access required. Orders, tracking numbers, customer data, and invoices flow bidirectionally. This is one of the few deep JTL integrations for WhatsApp marketing in the DACH region.
Shipping confirmations, tracking links, restock reminders. All based on JTL order data, automatically via WhatsApp.
Shipping confirmation with DHL tracking link directly from JTL. Restock reminders for consumable products (30, 60, 90 days after purchase). Cross-sell recommendations based on purchase history. Review requests after delivery. All flows use JTL order data as trigger and data source.
JTL is the most-used ERP in German e-commerce. Chatarmin understands the ecosystem: Shopify/Shopware + JTL + DHL.
The most common DACH e-commerce stack: Shopify or Shopware as frontend, JTL as ERP and inventory management, DHL as carrier. Chatarmin integrates all three and uses the combined data for WhatsApp marketing. Your CSM speaks German and knows JTL.
JTL is the most-used ERP in German e-commerce. Inventory management, accounting, shipping, invoices. Everything runs through JTL. The Chatarmin integration connects your JTL with WhatsApp: orders, tracking data, and customer master data flow directly into WhatsApp campaigns and post-purchase flows.
What makes this special: Chatarmin built a dedicated JTL integration from scratch. JTL has limited API architecture by nature. Standard connectors like Zapier or Make often don't work reliably for deep integrations. Chatarmin solved the problem and built a direct connection.
In our 134 sales calls with JTL customers, the most common reaction: surprise that a deep JTL integration for WhatsApp even exists. Most US tools ignore JTL entirely.
The strongest use case: shipping updates directly from JTL. When an order is marked as shipped in JTL, Chatarmin automatically sends a WhatsApp message to the customer. With DHL tracking link, package number, and estimated delivery date.
Additional post-purchase flows based on JTL data:
All flows use JTL as the data source and trigger. No manual data exports or CSV uploads needed.
Package shipped? Chatarmin pulls the DHL tracking link from JTL and notifies the customer via WhatsApp. Fewer WISMO inquiries.
JTL knows the purchase history. Chatarmin reminds customers to reorder. Supplements every 30 days, pet food every 6 weeks.
JTL customer data as the basis for personalized WhatsApp campaigns. VIP customers, repeat buyers, new customers addressed separately.
The most common combination in our conversations: Shopify or Shopware as frontend + JTL as ERP + DHL as carrier + Chatarmin for WhatsApp marketing. Each system has a clear role. JTL manages inventory, invoices, and shipping. The shop system handles the frontend. Chatarmin uses the data from both for WhatsApp campaigns.
If your DHL tracking lives in JTL (not in Shopify), Chatarmin pulls the tracking link directly from JTL. Shipping updates via WhatsApp work regardless of whether tracking is stored in Shopify or JTL.
Any e-commerce shop that uses JTL as their ERP and wants to build WhatsApp as a marketing channel.
Typical JTL + Chatarmin customers:
What leading E-Commerce brands from the DACH region say about armincx
Besser im Glas
“The best tool for WhatsApp on the market.”
waterdrop
“Fantastic support & solid integration with Klaviyo!”
Braun Büffel
“Intuitive to use and quick in support.”
Besser im Glas
“The best tool for WhatsApp on the market.”
waterdrop
“Fantastic support & solid integration with Klaviyo!”
Braun Büffel
“Intuitive to use and quick in support.”
11 cents per message sounds expensive. 11 cents is the official Meta fee for marketing messages in Germany, approximately 5 cents in AT/CH (as of 2026). Chatarmin passes these costs through 1:1.
WhatsApp messages generate 2 to 3x higher revenue per recipient than emails. Assuming 1 EUR revenue per recipient via email, WhatsApp typically delivers around 2.50 EUR. After deducting the 11-cent Meta fee, you still have 139% higher net margin per contact than via email.
That's why over 450 e-com brands successfully use Chatarmin for WhatsApp marketing.
Service messages (replies to customer inquiries within 24 hours) are free with Meta. Shipping updates and tracking messages fall under the cheaper utility category.
Sign up for Chatarmin and verify your WhatsApp Business number.
Activate dedicated JTL integration. Configure API access. Data syncs.
Start shipping updates, restock reminders, and campaigns.
The JTL integration is more involved than a Shopify connection. JTL's limited API requires dedicated configuration. Your personal, dedicated Customer Success Manager handles it:
Typical time to live: one to two weeks. Longer than Shopify (due to JTL's API), but the investment pays off. Most JTL shops send their first WhatsApp shipping update within two weeks.
Chatarmin is ISO 27001 certified. All data is hosted on servers in Frankfurt. The integration uses the official WhatsApp Business API.
WhatsApp marketing requires a separate opt-in. Chatarmin documents opt-in status cleanly and provides a Data Processing Agreement.
Chatarmin fits right into your existing tools.
Everything you need to know.
JTL has limited API architecture. Standard connectors (Zapier, Make) often don't work reliably for deep integrations. Chatarmin built a dedicated JTL integration from scratch that exchanges data bidirectionally. Orders, tracking, invoices, and customer data flow directly. This is one of the few deep JTL integrations for WhatsApp in the DACH region.
Not necessarily. JTL can be connected as a standalone ERP. But the most common stack in our conversations is Shopify or Shopware as frontend plus JTL as ERP. Chatarmin integrates both systems and uses the combined data for WhatsApp marketing.
Orders, shipping status, DHL tracking numbers, customer master data, purchase history, invoice documents. This data is the basis for shipping updates, restock reminders, winback flows, and personalized campaigns.
11 cents per message sounds expensive. 11 cents is the official Meta fee for marketing messages in Germany, approximately 5 cents in AT/CH (as of 2026). WhatsApp messages generate 2 to 3x higher revenue per recipient than emails. After deducting the 11-cent Meta fee, you still have 139% higher net margin per contact than via email. That's why over 450 e-com brands successfully use Chatarmin for WhatsApp marketing.
The JTL integration is more involved than Shopify (due to JTL's limited API). Your Customer Success Manager configures the connection with you. Set up API access, map data fields, build the first flow. Typical time to live: one to two weeks. Most JTL shops send their first WhatsApp shipping update within two weeks.
Yes. Chatarmin is ISO 27001 certified. All data hosted on servers in Frankfurt. Official WhatsApp Business API. Separate WhatsApp opt-in required. Data Processing Agreement available.
Get started now and connect JTL with WhatsApp via Chatarmin.
