JTL WhatsApp Integration Guide

The ability to connect the JTL Shop to your WhatsApp chat and marketing tool ensures that shopping carts are sold. Automated updates for shipping and personalized campaigns to your customers. Analyses and support requests are also made easier.

Which companies should use our JTL Whatsapp integration

This integration is mainly used by shop owners who have a wide range of sales channels and annual sales in the 7- to 8-digit range.

Support and marketing via WhatsApp can of course be started earlier and integrated via our platform. We at Chatarmin will advise you not only on the best time to do so, but also on the advantages and costs of a WhatsApp JTL integration.

The advantages of the JTL Shop and WhatsApp integration

Our solution of JTL and WhatsApp via the Chatarmin platform goes far beyond the mere sale on your website and the sending of order confirmations or messages about package delivery.

The integrations of Chatarmin comply with the regulations of the GDPR and you can use the possible applications immediately.

This sensible installation ensures

automated and personalized updates on orders, payments and shipping
personalized marketing campaigns based on your users' buying behavior and interests
segmented sales analysis and user behavior for future WhatsApp, Instagram or Facebook and Telegram marketing campaigns
the retrieval of customers to their abandoned shopping carts with a combination of e-mail and Whatsapp messages
Added value for your buyers and prospects through integrated widgets that lead to WhatsApp chat or GDPR-compliant use of the stored phone number

Instructions for JTL WhatsApp integration with Chatarmin

Navigate to the JTL integration in Chatarmin.

You will then be asked to enter your shop URL:

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That's it, your JTL Shop is now connected!

Use cases after successful integration of JTL and WhatsApp

All applications are explained in detail here.

Shipping confirmation via WhatsApp

You can now embed our widget in your JTL Shop so that customers can sign up for a shipping confirmation after the payment process!

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Tracking WhatsApp sales

With the integration to JTL, Chatarmin is able to track the WhatsApp generated sales. This is then displayed individually for each flow and campaign, but also on the dashboard in a collective overview.

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Shortcuts and automation

Although communication via e-mail is still an integral part of online sales and customer messages sent via this communication channel are well received, automating your messages via an integrated WhatsApp chat can shorten your path.

WhatsApp is the most popular messenger service and is pre-installed on the majority of devices. This popular app for automated messages about orders, shipping times and payment receipts, to name just a few examples, can also be actively used for your company and to improve sales performance.

Customer communication and support via WhatsApp with JTL

With our unique integration of JTL and WhatsApp, you can also provide your users with quick and easy support for questions about delivery conditions, payment methods or product details.

The information about the customer from JTL Shop 5 and JTL Wawi is available to employees in the live chat as well as in the automated messages outside of your opening hours.

Even abandoned shopping carts can be reactivated by shop operators using this customer messaging option.

Obtain and utilize customer contact details

Recovering abandoned shopping carts is one of the basic functions of JTL and Whatsapp. There are many reasons for these abandoned orders. If you already include a request for an e-mail address and phone number in the order process, you can still deliver the stored shopping carts to the customer.

You can also use WhatsApp buttons to inform customers that a product is no longer available in the size or color they were looking for on your website. Your future customers will be happy to receive information via WhatsApp when the desired item is back in stock.

This is an easy and cost-effective way to generate WhatsApp leads with background information. Instead of having to check their inbox regularly, they simply wait for your message in their chat window with you.

Perfect marketing strategy solutions for WhatsApp as a messenger

The contact from a canceled shopping cart or from interest in a specific product can already be used by you for specific WhatsApp marketing campaigns.

Please feel free to contact us at Chatarmin to find out which version of buttons or widgets is suitable for your JTL shop on your website and how you can use them to promote your company and services outside of the JTL shop.

Turning a contact from these widgets into a fan on Facebook or Instagram, so that they can always stay up to date with your innovations, is just one of the many possibilities that are available to you.

Interaction between e-mail and messenger messages or newsletters

Our version of marketing solutions and increased sales for your company always includes sending the classic e-mail in addition to using WhatsApp, Facebook, Telegram or Instagram.

Reminders as e-mails and messages via WhatsApp about new products or waiting shopping carts will result in actively improved sales in your JTL shop. The best thing about this version of possible solutions is that your contact from an abandoned shopping cart will feel perfectly looked after by your reminder messages. He will come back and recommend you to others.

Check out our other WhatsApp integrations:

WhatsApp JTL integration: Installation Guide