A centralised CRM for your customer service.

On the contrary: Smaller e-commerce brands with 2–10 support staff benefit tremendously. A centralised CRM automatically consolidates all customer data, order histories, tickets, and chat logs into a single 360° profile. You instantly see who your customer is, what has been ordered, what is outstanding – without having to switch between tools or ask in the warehouse. This saves time, reduces errors, and elevates the customer experience to a new level.

Most traditional systems store information separately: tickets here, orders there, chat logs somewhere in the history. With us, everything is brought together in one place – deeply integrated with Shopify, JTL, Klaviyo & Co. ArminCX’s central CRM is not just a ticketing system, but your permanent knowledge base for every customer relationship. Support and purchase history are linked, which often only works to a limited extent with Gorgias or Zendesk.

Yes! Our CRM has been specifically developed for the DTC tech stack. Shopify, Shopware, WooCommerce, JTL, Klaviyo, BillBee, Sendcloud, 8Returns – we seamlessly integrate with the tools you are already using. You won’t need to “relocate” anything or set up anew. All data is automatically synchronised, without any stress.

When things get busy – such as during seasonal peaks or if someone on the team is unavailable – the CRM makes the difference: You have immediate access to all information, can efficiently prioritise tickets, and handovers run smoothly, as everyone sees the full context. Many of our customers say they can respond up to 50% faster because they don’t have to continually ask follow-up questions within the team. Less coordination, more time for genuine service.

We offer you a structured migration: Existing customer data, tickets, and order histories can generally be transferred securely and in compliance with GDPR. Moreover, we assist you in properly linking the relevant data sources so that you have a complete customer overview from day one. We actively support onboarding and data import – no tool chaos, no data loss."