Customer Service Automation – No more ticket chaos!

Invoices, tracking, complaints? The AI takes care of the boring stuff, relieving your team and making your customers happy more quickly.

Get started

Unlock Efficiency: The Key Benefits of Automated Workflows

Automate routine tasks, speed up response times, and keep full control over every workflow – even during seasonal peaks.

80% fewer manual clicks

No more copy-paste loops: The AI automatically recognises requests and initiates the relevant workflows.

Quick Support During Peak Times

Whether it's Black Friday or the Summer Sale – your workflows scale up without the need for additional agents."

Full Control & Customisation

All processes are flexibly adjustable – per brand, country, or language. No developers needed.

Automated Customer Service - Here's How It Works

From setup to go-live in just a few steps – choose your use case, define triggers and actions, then watch your automated service run.

Select & Start Use-Case

Choose from pre-made templates (invoice, tracking, returns) or create your own processes tailored to your shop.

Configure Triggers & Actions

Set rules for automation – e.g. "If request = invoice, then send PDF & update status."

Go Live & Monitor

Start the flow directly or in test mode. Observe KPIs such as savings, duration, and automation rate – all in your dashboard.

The Top 5 E-Commerce Workflows That Instantly Relieve Your Team

From ‘Where is my order?’ to invoice creation: with these pre-built workflows you automate the most common support cases and save your team hours of manual work every day.

1. Where is my order?

2. Cancel order

3. Change order (update shipping address/add product)

4. Return status

5. Request invoice

Ready to automate your customer service?

Free your team from repetitive tasks, speed up response times, and deliver 24/7 support without extra headcount.

Start now

The All-in-One Solution for Modern E-Commerce Brands

CRM, Automations, Omnichannel Inbox and Much More

Omnichannel Inbox

All your customer interactions – from WhatsApp to email, live chat, social media, and AI telephony – can be consolidated into a single intuitive interface. This provides your employees with a unified overview of the entire customer journey, allowing them to track all customer contacts across channels.

Ticketing System

Smart ticketing for e-commerce support. Bundle all inquiries centrally, automate processing intelligently, and maintain full control. Efficient ticket management for faster and better customer service in your online store.

AI Agents

Your AI agents autonomously respond to recurring customer queries, significantly relieving your team. They continuously learn from your data, offer dynamic response suggestions, and you can flexibly adapt them, even for different countries or brands.

Centralised CRM

All customer data, tickets, channel interactions, and purchase histories in one place – linked with Shopify, ERP, and more. This way, your team knows immediately who the customer is, what they need, and what has happened recently.

Analytics & Dashboards

Keep track of your entire ticket volume and optimise your processes in real-time with smart CX analysis. Monitor the success of your AI in automation, measure key KPIs, and customise dashboards for targeted insights to proactively enhance service quality.

Multilingual Support

Automatically respond to customer inquiries in over 10 languages – without any copy-pasting or separate teams. The AI recognises language and context, maintains your brand style consistently, and ensures genuine internationalisation in support – quickly, scalably, and close to your customers.

Seamless integration with your e-commerce tech stack

ArminCX integrates deeply with all your tools. From shop system to logistics

see all integrations →

Shopify

Automate support regarding orders, returns, and delivery status.

Erfahre Mehr →

Klaviyo

Send targeted campaigns via WhatsApp based on Klaviyo segments.

Erfahre Mehr →

Xentral

Integrate invoices, delivery status, and product data directly from Xentral into your support team.

Erfahre Mehr →

JTL

Access orders, customer data, and inventory from JTL-Wawi directly in your support.

Erfahre Mehr →

DHL

Create shipping labels, track shipments, and manage returns directly in the support dashboard.

Erfahre Mehr →

Returnista

Manage returns, create labels, and process refunds directly from the support dashboard.

Erfahre Mehr →

What customers have to say about ArminCX

“All channels, one AI, including ERP integration with billbee and hands-on customer support with the founders on Slack Connect. Including WhatsApp marketing and email as well. It was a no-brainer for us to switch from Gorgias to ArminCX!”

Philipp Riedl

Founder & CEO

Frequently Asked Questions about Workflows & Automation

Automated customer service means that recurring support inquiries no longer have to be handled manually by staff but are managed by software and AI-powered workflows. Typical examples include:

Automatically answering routine tickets (e.g., “Where is my order?”, return status, password reset).
Bundling multiple channels – email, WhatsApp, social media, or live chat all flow into one central inbox.
Pulling data directly from systems like Shopify or Klaviyo so AI can personalize responses instantly.
AI learns from past tickets and documents and suggests draft replies that your team only needs to approve.
The result: faster response times, less manual effort, and a customer experience that delights. Your team has more time for complex requests, while standard inquiries are handled automatically around the clock.

Workflows are fully automated processes that handle repetitive support tasks such as invoice dispatch, tracking, or returns processing – without any manual clicks. They ensure that inquiries are pre-qualified, enriched, and – if possible – resolved directly. Your team will be measurably relieved, customers will receive quicker responses, and you'll sustainably reduce costs.

With our workflows, you can represent entire process chains, for example: - "Where is my order?" including automatic shipping information - Returns including photo upload & return label - Invoice retrieval from systems like BillBee or Xentral - Address changes with direct system updates - Product recommendations, size advice, or discount codes - Cancellations or order modifications Simpler inquiries can often be automated by over 90% – for more complex issues, your team can seamlessly step in.

Our AI automatically suggests suitable responses to your team (“Draft Replies”) – context-sensitive, brand-compliant, and learning. You decide:

Auto-Reply (send automatically)
Draft Mode (agent reviews & sends)

With “Conditional Splits,” you can integrate decision trees – for example, “If email is missing, ask for it.” And with handover logic, an agent is immediately informed of legal or sensitive cases. Particularly powerful: You can configure any number of AI agents for different countries, shops, or languages – including your own prompts & data context.

Our AI operates with AI Credits – 1 credit = 1 action (e.g. response suggestion, comment, sent response).

Cost model:

5 cents per AI action
No charges for purely technical API calls
On average, 3–5 actions per ticket

Optionally available: 10,000 AI messages per month at a flat rate – ideal for scaling teams. The AI can be activated or paused at any time per channel.

End the ticket routine. Start with genuine automation

Automate repetitive tasks, save time for your team, and elevate your support to the next level – in days, not months.

Book a demo now – experience automation live

WhatsApp Marketing

WhatsApp Newsletter

WhatsApp Flows

WhatsApp Chat Inbox

WhatsApp AI Chatbot

Tracking & Analytics

WhatsApp Integrations