Automate up to 70% of your standard enquiries and relieve your team
CRM, Automations, Omnichannel Inbox and Much More
Your AI agents answer recurring questions automatically and relieve your team. They continuously learn from your data and provide smart response suggestions. You can flexibly adapt them for different countries and brands.
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Automate routine tasks like invoice retrieval or address updates with intelligent workflows. Use pre-built templates for quick responses and save valuable time on recurring processes in your customer service.
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Keep track of your ticket volume and optimize processes in real-time. Monitor your AI automation success, measure important KPIs, and customize dashboards individually. Make data-driven decisions for better support.
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Answer customer inquiries automatically in over 10 languages without separate teams or copy-paste. AI recognizes language and context automatically, maintains your brand style consistently, and ensures true international scaling.
Read more →All your customer interactions in one place. WhatsApp, email, live chat, social media, and AI telephony united in one intuitive interface. Keep track of everything and handle all inquiries efficiently from a single system.
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All customer data, tickets, and purchase histories centrally in one place. Connected with Shopify, ERP, and other tools. Your team instantly knows who the customer is, what they need, and which interactions have already taken place.
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Smart ticketing for e-commerce support. Bundle all inquiries centrally, automate processing intelligently, and maintain full control. Efficient ticket management for faster and better customer service in your online store.
Read more →Learn why ArminCX is superior in E-Commerce DACH
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
Worried about switching tools or losing support quality? With ArminCX, migration is smooth, setup is fast, and our team is with you every step of the way—no compromises, no headaches.
Start risk-free and without downtime. We implement your solution in stages – with genuine parallel operation alongside the old system.
Do not pay per user. Our usage-based pricing model is aligned with your actual automation needs – transparent and fair.
We handle the complete data migration and set up your core workflows for you. Your personal contact will guide you step by step.
Scale your support with intelligent automations and AI #tothemoon
ArminCX integrates deeply with all your tools. From shop system to logistics
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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Access orders, customer data, and inventory from JTL-Wawi directly in your support.
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Create shipping labels, track shipments, and manage returns directly in the support dashboard.
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Manage returns, create labels, and process refunds directly from the support dashboard.
Erfahre Mehr →What leading e-commerce brands from the DACH region say about ArminCX
Vetain
“All channels, one AI, Including ERP integration with Billbee and hands-on customer support with the founders on Slack-Connect. WhatsApp marketing and email are also included. It was a no-brainer for us to switch from Gorgias to Armin CX.”
Onemate
“Finally, an AI workflow builder for the DACH e-commerce space. The AI is first class and the integration was seamless.”
Duschbrocken
“Armin CX integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am really impressed with the tool.”
kazaarfragrances
“An AI chatbot for all channels. The best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
vitabay
“Finally, an AI that doesn’t hallucinate.”
FarbenLöwe
“POV: How to scale an e-commerce business to 20M with 2.5 FTE in customer service.”
Smilodox
“We love and use Chatarmin at Smilodox.”
cusbclo
“If you’re not using WhatsApp marketing yet, go to Chatarmin.”
BitterLiebe
“I would recommend other companies to try WhatsApp marketing as well and implement it with Chatarmin.”
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
meubelbaas
“The marketing we can do with Chatarmin is insane and gives us a great return on investment.”
Wahre Tierliebe
“We switched to Chatarmin because we believe they have the best value for money.”
Fairnatural
“Chatarmin was the best solution for us in terms of cost.”
paigh
“I think Chatarmin offers a huge advantage for any online business.”
Bems Home
“Effective CRM upgrade through features and top-notch support.”
Naughty Nuts
“Chatarmin impresses with a transparent cost structure that gives us full control. The “done-for-you” package saves us a huge amount of time and stress, as we benefit from the team’s best practices and experience.”
PAUL VALENTINE
“Chatarmin: The game-changer for WhatsApp marketing, cheaper and better than HelloCharles.”
Büffel
“Intuitive to use and quick in support.”
DR. VIVIEN KARL
“The setup is very simple and quick to implement. In terms of value for money, Chatarmin is the best provider for WhatsApp marketing. The Klaviyo integration is great.”
T1TAN
“Top tool. Integrates into our entire tech stack.”
HANS Brainfood
“Easy integration with Shopify and Klaviyo, simple setup of all technical aspects. Direct customer reach with open rates over 85% and amazing ROI on WhatsApp costs. Perfect for top customers and as an exclusive sales element.”
NEOH
“Chatarmin helps our company tremendously to deliver our news and promotions to customers better and faster.”
Purora
“Efficient tool with versatile features, fast integration, and a competent team.”
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
Mozart Bett
“Impressive software and strong team!”
Rudelkönig
“Easy implementation and great collaboration.”
SizzleBrothers
“Super motivated team that makes working together a lot of fun!”
bedrop
“Very satisfied with Chatarmin – great IT team!”
emma & noah
“The best value for money!”
myDartpfeil
“A well-thought-out WhatsApp marketing solution with five out of five stars!”
Besser im Glas
“The best tool for WhatsApp on the market.”
waterdrop
“Fantastic support & solid integration with Klaviyo!”
Vetain
“All channels, one AI, Including ERP integration with Billbee and hands-on customer support with the founders on Slack-Connect. WhatsApp marketing and email are also included. It was a no-brainer for us to switch from Gorgias to Armin CX.”
Onemate
“Finally, an AI workflow builder for the DACH e-commerce space. The AI is first class and the integration was seamless.”
Duschbrocken
“Armin CX integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am really impressed with the tool.”
kazaarfragrances
“An AI chatbot for all channels. The best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
vitabay
“Finally, an AI that doesn’t hallucinate.”
FarbenLöwe
“POV: How to scale an e-commerce business to 20M with 2.5 FTE in customer service.”
Smilodox
“We love and use Chatarmin at Smilodox.”
cusbclo
“If you’re not using WhatsApp marketing yet, go to Chatarmin.”
BitterLiebe
“I would recommend other companies to try WhatsApp marketing as well and implement it with Chatarmin.”
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
meubelbaas
“The marketing we can do with Chatarmin is insane and gives us a great return on investment.”
Wahre Tierliebe
“We switched to Chatarmin because we believe they have the best value for money.”
Fairnatural
“Chatarmin was the best solution for us in terms of cost.”
paigh
“I think Chatarmin offers a huge advantage for any online business.”
Bems Home
“Effective CRM upgrade through features and top-notch support.”
Naughty Nuts
“Chatarmin impresses with a transparent cost structure that gives us full control. The “done-for-you” package saves us a huge amount of time and stress, as we benefit from the team’s best practices and experience.”
PAUL VALENTINE
“Chatarmin: The game-changer for WhatsApp marketing, cheaper and better than HelloCharles.”
Büffel
“Intuitive to use and quick in support.”
DR. VIVIEN KARL
“The setup is very simple and quick to implement. In terms of value for money, Chatarmin is the best provider for WhatsApp marketing. The Klaviyo integration is great.”
T1TAN
“Top tool. Integrates into our entire tech stack.”
HANS Brainfood
“Easy integration with Shopify and Klaviyo, simple setup of all technical aspects. Direct customer reach with open rates over 85% and amazing ROI on WhatsApp costs. Perfect for top customers and as an exclusive sales element.”
NEOH
“Chatarmin helps our company tremendously to deliver our news and promotions to customers better and faster.”
Purora
“Efficient tool with versatile features, fast integration, and a competent team.”
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
Mozart Bett
“Impressive software and strong team!”
Rudelkönig
“Easy implementation and great collaboration.”
SizzleBrothers
“Super motivated team that makes working together a lot of fun!”
bedrop
“Very satisfied with Chatarmin – great IT team!”
emma & noah
“The best value for money!”
myDartpfeil
“A well-thought-out WhatsApp marketing solution with five out of five stars!”
Besser im Glas
“The best tool for WhatsApp on the market.”
waterdrop
“Fantastic support & solid integration with Klaviyo!”
Everything You Need to Know About ArminCX’s Customer Service Suite
Many chatbots promise a lot but deliver little. 95% of inquiries go unanswered, customers are frustrated, and your team ends up back with manual responses. Our AI was built for e-commerce: it understands context, learns from historical tickets, and autonomously answers up to 70% of standard questions—99% for some customers. Unlike Gorgias, Tidio or Userlike, you don't have to constantly maintain the answers yourself—the AI continuously trains itself.
Our AI can do more than just provide answers. It triggers actions within your systems. For example:
The result: less effort, faster processing (typically halving the ticket time) – and satisfied customers who don’t have to wait days for answers.
Yes. Our inbox consolidates all relevant channels: WhatsApp, email, live chat, Instagram, Facebook, phone, SMS, TikTok. In the backend, we integrate directly with Shopify, Plenty, Vario, Odoo, BillBee, Reviews.io, Loop & Co. All channels – one AI – one central system.
We offer you full transparency:
Compared to Gorgias & Co., you remain flexible and only pay when the AI is actually working.
Less frustration – more focus. Your team will no longer be annoyed by 300 queries of ""Where is my package?"" but can concentrate on complex cases and delivering great customer experiences. Our AI provides suggestions (""Draft Replies"") or fully automates responses, depending on settings. This alleviates the team's workload and noticeably boosts morale.
Full control:
You don't just get software; you get a setup team.
Definitely. Whether you have 1 or 10 shops, DACH-only or international:
We take care of that for you:
We are not just "AI-first," but "customer service end-to-end."
Our suite relieves your team, automates support, and enhances customer satisfaction. In days, not weeks.
