Up to 90% of your routine requests. Solved automatically.
armincx is the AI customer service suite for DACH e-commerce brands that want to scale support without scaling the team. It answers the repetitive questions and does the work behind them, not just the reply.
The problem: Support eats your whole day. Same questions, over and over.
Your team answers the same requests hundreds of times a day, hopping between tools to do it. That burns time, wears people down, and quietly costs you sales.
Every ticket by hand.
Dig out the tracking, download the invoice, piece together a reply. One request at a time, every single day. It is pure busywork, and nobody enjoys it.
Ten tabs for one answer
Outlook, WhatsApp Web, Shopify, ERP, DHL. Your tools do not talk to each other, so you click through the whole stack for a single question.
AI that does not actually help
Most bots ask the same thing twenty times and still punt to a human. That is more work, not less.
armincx does the work. Not just the reply.
It reads the request, pulls the data from your shop and integrations, and takes the action itself. It sends the invoice, updates the address, closes the ticket. Your team only sees what actually needs a human.
of repetitive tickets
handled fully automatically. That is up to 40% of your total volume.
armincx replies
not hours or days. Your customers stop waiting around.
with AI suggestions
armincx drafts the reply, your agent sends it with one click.
"Whether it is a Wednesday at 8pm or a Sunday at 1pm, our customers get the same quality, the same tone, the same helpfulness every time."
You are not buying another AI. You are buying less work.
Six requests armincx takes off your plate completely. They are the most common tickets in any shop, and armincx handles them start to finish, no agent needed.
Tracking
armincx pulls the order status from Shopify, sends the tracking link from DHL, DPD or Hermes, and closes the ticket. Your most common request, fully automated.
Returns
It asks for the order number and reason, creates the return label, and triggers the refund right in Shopify. Real complaints go straight to your team.
Invoices
A customer needs the invoice, or wants it addressed to their company. armincx pulls it and sends it as an attachment.
Address change
A new delivery address comes in, armincx updates it in Shopify or BillBee and confirms with the customer. Done.
Product advice
armincx knows your full catalog and answers questions on size, material and fit. It recommends the right product and turns questions into orders.
Cancellation
A customer wants to cancel. armincx checks the shipping status, then cancels and refunds automatically. If it has already shipped, it turns cleanly into a return.
Three steps to an agent that knows your shop inside out.
No long, fiddly setup. Our team gets you live from day one.
1. Understand your shop and brand
armincx reads your shop URL. Within minutes it has been through every page, your catalog, prices, shipping and return policies, FAQ, and it picks up your tone, formal or casual, along with your brand story. From then on it sounds like someone who has worked with you for years.
2. Train armincx
It learns from your real ticket history, the answers your team has already given. Add live product data from your stack, Q&A pairs, PDFs, guides and your existing macros. Built on experience from 450+ e-commerce brands, it gets variants, shipping and returns out of the box.
3. Fine-tune and go live
You set every lever: reply length, tone, language, and which topics go straight to your team. In draft mode the AI suggests and your agent sends with a click. In auto-send mode it runs the whole thing.
Set it up once, and armincx keeps getting better.
Most bots are just as clueless on day 100 as on day 1. armincx keeps learning as it works:
From every ticket it resolves
From every bit of feedback your team gives
From every update to your shop
"armincx plugs into our entire tech stack and even automates the Asana tickets for our logistics. Seriously impressed with it."
Why most shops still hold back.
"We want to test it first"
Fair. The start is risk-free. We run armincx alongside your current setup, so you watch it handle real tickets before you switch anything over.
"AI hallucinates and overpromises"
armincx only answers from the data you give it, nothing invented. Anything sensitive goes straight to your team.
"Migration sounds like a headache"
Not on your end. We handle the data migration, the core workflows and the phased switch with zero downtime. Your dedicated contact is a Slack message away.
Every tool in one platform
The complete platform for modern e-commerce brands: CRM, automation, omnichannel inbox and more.
AI Agents
Your AI agents resolve recurring questions on their own and take the load off your team. They learn from your data, suggest replies, and adapt to each market and brand.
Read more →
Workflows
Automate the routine, pulling invoices, updating addresses and more, with smart workflows and ready-made templates. Less time lost on repetitive steps.
Read more →
Analytics & Dashboards
See your whole ticket volume and fine-tune in real time with smart CX analytics. Track automation, measure the KPIs that matter, build the dashboards you need.
Read more →
Multilingual Support
Automatically reply to customer inquiries in your customers' own language, without separate teams or copy-paste. The AI picks up language and context and keeps your brand style consistent.
Read more →Omnichannel Inbox
Every customer conversation in one place. WhatsApp, email, live chat, social and AI voice in one clean interface, so nothing slips through.
Read more →
Centralized CRM
Every customer's data, tickets and order history in one place, synced with Shopify, your ERP and more. Your team knows who is writing and what happened last, instantly.
Read more →
Ticketing System
Smart ticketing for e-commerce support. Every request in one place, handled intelligently, with full control. Faster, better service in your shop.
Read more →
Fewer tickets. Happier customers.
Let armincx handle the routine, so your team gets time back for the moments that matter.
Plugs right into your e-commerce stack
armincx connects deeply with the tools you already use, from your shop system to logistics.
Shopify
Automate support around orders, returns and shipping status.
Klaviyo
Fire targeted WhatsApp campaigns off your Klaviyo segments.
Xentral
Pull invoices, delivery status and product data straight from Xentral into support.
JTL
Tap orders, customer data and stock levels from JTL-Wawi right inside support.
DHL
Create shipping labels, track parcels and manage returns from the dashboard.
Returnista
Handle returns, create labels and issue refunds from the support dashboard.
armincx vs. the rest.
Why armincx wins in DACH e-commerce.
Gorgias
Features
Channels
Support
E-Commerce Integrations
Pricing
Zendesk
Features
Channels
Support
E-Commerce Integrations
Pricing
Freshdesk
Features
Channels
Support
E-Commerce Integrations
Pricing
Features
Channels
Support
E-Commerce Integrations
Pricing
Features
Channels
Support
E-Commerce Integrations
Pricing
Based on what customers told us across 200+ calls with German e-commerce brands.
Philipp Riedl
Vetain
“Every channel, one AI, ERP integration with billbee, and hands-on support from the founders over Slack Connect, WhatsApp marketing and email included. Moving from Gorgias to armincx was a no-brainer.”
Christoph Lung
Duschbrocken
“armincx plugs into our entire tech stack and even automates the Asana tickets for our logistics. Seriously impressed with it.”
Dominik Englputzeder
myHarry
“Honestly, we're blown away by it. It's exactly what we needed.”
Eren Karacabay
vitabay
“Finally an AI that doesn't hallucinate.”
Finn Fleischer
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Joshua Vedder
Smilodox
“We love using Chatarmin at Smilodox.”
Christian Fenner
nucao
“For the money, Chatarmin is the best we could find on the market.”
Oguzhan Soylu
Bems Home
“A real CRM upgrade, great features and first-class support.”
Benjamin Porten
Naughty Nuts
“What sold us on Chatarmin is the transparent pricing and the control it gives us. The done-for-you package saves us a ton of time and hassle, and we get to lean on the team's best practices.”
Tobias J.
Braun Büffel
“Easy to use and fast support.”
Matthias Leibitz
T1TAN
“Top tool. Slots right into our whole tech stack.”
Florian Wimmer
Purora
“Powerful, versatile tool with quick integration and a sharp team behind it.”
André Jonker
Mozart Bett
“Impressive software and a strong team.”
Felix T.
Rudelkönig
“Easy to roll out and great to work with.”
Julian Peier
SizzleBrothers
“Super motivated team, and genuinely fun to work with.”
Florian Bein
bedrop
“Really happy with Chatarmin, great IT team.”
André Pavic
waterdrop
“Fantastic support and solid Klaviyo integration.”
Philipp Riedl
Vetain
“Every channel, one AI, ERP integration with billbee, and hands-on support from the founders over Slack Connect, WhatsApp marketing and email included. Moving from Gorgias to armincx was a no-brainer.”
Christoph Lung
Duschbrocken
“armincx plugs into our entire tech stack and even automates the Asana tickets for our logistics. Seriously impressed with it.”
Dominik Englputzeder
myHarry
“Honestly, we're blown away by it. It's exactly what we needed.”
Eren Karacabay
vitabay
“Finally an AI that doesn't hallucinate.”
Finn Fleischer
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Joshua Vedder
Smilodox
“We love using Chatarmin at Smilodox.”
Christian Fenner
nucao
“For the money, Chatarmin is the best we could find on the market.”
Oguzhan Soylu
Bems Home
“A real CRM upgrade, great features and first-class support.”
Benjamin Porten
Naughty Nuts
“What sold us on Chatarmin is the transparent pricing and the control it gives us. The done-for-you package saves us a ton of time and hassle, and we get to lean on the team's best practices.”
Tobias J.
Braun Büffel
“Easy to use and fast support.”
Matthias Leibitz
T1TAN
“Top tool. Slots right into our whole tech stack.”
Florian Wimmer
Purora
“Powerful, versatile tool with quick integration and a sharp team behind it.”
André Jonker
Mozart Bett
“Impressive software and a strong team.”
Felix T.
Rudelkönig
“Easy to roll out and great to work with.”
Julian Peier
SizzleBrothers
“Super motivated team, and genuinely fun to work with.”
Florian Bein
bedrop
“Really happy with Chatarmin, great IT team.”
André Pavic
waterdrop
“Fantastic support and solid Klaviyo integration.”
Guides & Best Practices
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The best support chatbots for e-commerce in 2026. Automate more, resolve faster.
Frequently asked questions about armincx.
Everything you need to know about the armincx customer service suite.
Regular chatbots follow rigid scripts and hand off fast. armincx understands context, takes real actions in your shop, and resolves the whole case, not just the first reply.
The bread-and-butter requests: tracking, returns, invoices, address changes, product advice and cancellations. Up to 90% of your repetitive tickets.
Yes. It runs across WhatsApp, email, social, chat and phone, and connects deeply with Shopify, Shopware, JTL, Xentral and more.
Flexible and transparent. Reach out and we will put together a quote for your volume and setup.
They stop grinding through repetitive busywork and get time back for the cases that actually need a person, without you hiring more.
You choose draft or auto-send per action, set the tone and topics, and see every step the agent takes.
We connect your systems, train the agent on your data and get you live, with a dedicated contact on Slack.
Yes. armincx absorbs rising volume and peak season without extra headcount, across brands, markets and languages.
We handle the migration and core workflows with zero downtime. The agent trains on your ticket history, product data and guides.
It is built for DACH commerce, treats WhatsApp as a first-class channel, takes real actions, and keeps your data on EU servers.
Bring AI into your customer service today.
armincx takes the load off your team, automates the routine and gets customers happy faster. In days, not weeks.