Multilingual Customer Service
Automate your customer service in multiple languages with AI – without an extra team, without copy-pasting, without loss of quality.
How to Break Down Language Barriers
Translate messages instantly, adapt workflows to each market, and build stronger customer relationships without language gaps.
Automatic Real-Time Translation
The AI recognises language and context – and responds fluently in over 10 languages.
Individual Workflows by Country & Language
Whether German, English, French, or Spanish: Set up your own rules, templates, and teams for each market.
Fewer misunderstandings, closer customer relations
Every response hits the mark—no matter which country the inquiry comes from. This builds trust and leads to better reviews.
The All-in-One Solution for Modern E-Commerce Brands
CRM, Automations, Omnichannel Inbox and Much More
Select Languages & Markets
Define which languages and countries you want to cover – everything is flexible and adjustable.
Activate AI Translation & Routing
The AI automatically detects the language, translates requests, and forwards them to the appropriate team.
Respond Personally & Locally
Your team or AI agents respond like real native speakers – for genuine, local service.
Ready for international support without additional effort?
Serve customers in every market, break down language barriers, and expand globally without adding extra workload.
The All-in-One Solution for Modern E-Commerce Brands
CRM, Automations, Omnichannel Inbox and Much More
Omnichannel Inbox
All your customer interactions – from WhatsApp to email, live chat, social media, and AI telephony – can be consolidated into a single intuitive interface. This provides your employees with a unified overview of the entire customer journey, allowing them to track all customer contacts across channels.
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Workflows
Automate routine tasks like invoice retrieval or address updates with intelligent workflows. Use pre-built templates for quick responses and save valuable time on recurring processes in your customer service.
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Ticketing System
Smart ticketing for e-commerce support. Bundle all inquiries centrally, automate processing intelligently, and maintain full control. Efficient ticket management for faster and better customer service in your online store.
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Centralised CRM
All customer data, tickets, channel interactions, and purchase histories in one place – linked with Shopify, ERP, and more. This way, your team knows immediately who the customer is, what they need, and what has happened recently.
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AI Agents
Your AI agents autonomously respond to recurring customer queries, significantly relieving your team. They continuously learn from your data, offer dynamic response suggestions, and you can flexibly adapt them, even for different countries or brands.
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Analytics & Dashboards
Keep track of your entire ticket volume and optimise your processes in real-time with smart CX analysis. Monitor the success of your AI in automation, measure key KPIs, and customise dashboards for targeted insights to proactively enhance service quality.
Read more →Seamless integration with your e-commerce tech stack
ArminCX integrates deeply with all your tools. From shop system to logistics
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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JTL
Access orders, customer data, and inventory from JTL-Wawi directly in your support.
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DHL
Create shipping labels, track shipments, and manage returns directly in the support dashboard.
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Returnista
Manage returns, create labels, and process refunds directly from the support dashboard.
Erfahre Mehr →What customers have to say about ArminCX
“All channels, one AI, including ERP integration with billbee and hands-on customer support with the founders on Slack Connect. Including WhatsApp marketing and email as well. It was a no-brainer for us to switch from Gorgias to ArminCX!”
Philipp Riedl
Founder & CEO
Frequently Asked Questions About Multilanguage Support & Localisation
How our platform enables multilingual communication and localised workflows – effortlessly.
No, you don’t! Thanks to AI-powered translation, you can manage inquiries from all countries centrally – even if you don’t speak the language yourself. The AI automatically translates everything, allowing you and your team to work as usual.
It’s completely automated: The AI instantly detects the language of the incoming message and provides the appropriate translation. You don’t have to set anything up manually or sort messages – the system handles the routing for you.
No problem! You can adjust the translations at any time and provide your own wording – for example, for technical terms or typical phrases in your industry. The AI learns and improves over time.
Absolutely! You can create your own templates, disclaimers, or workflows for each country or language. This ensures your support remains local and legally compliant, no matter where the inquiry originates.
You can stay calm: All inquiries arrive centrally in your inbox, are automatically translated, and can be dealt with or assigned directly. Even during busy periods or in new markets, you remain flexible – without extra effort or chaos within the team."
Make your support international – without extra effort.
Delight your customers worldwide with fast, local responses – all without your own international support team.
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