Multilingual Customer Service
Automate your customer service in multiple languages with AI – without an extra team, without copy-pasting, without loss of quality.
The All-in-One Solution for Modern E-Commerce Brands
CRM, Automations, Omnichannel Inbox and Much More
Select Languages & Markets
Define which languages and countries you want to cover – everything is flexible and adjustable.
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Activate AI Translation & Routing
The AI automatically detects the language, translates requests, and forwards them to the appropriate team.
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Respond Personally & Locally
Your team or AI agents respond like real native speakers – for genuine, local service.
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Ready for international support without additional effort?
Serve customers in every market, break down language barriers, and expand globally without adding extra workload.
The All-in-One Solution for Modern E-Commerce Brands
CRM, Automations, Omnichannel Inbox and Much More
Seamless integration with your e-commerce tech stack
ArminCX integrates deeply with all your tools. From shop system to logistics
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
Erfahre Mehr →JTL
Access orders, customer data, and inventory from JTL-Wawi directly in your support.
Erfahre Mehr →DHL
Create shipping labels, track shipments, and manage returns directly in the support dashboard.
Erfahre Mehr →Returnista
Manage returns, create labels, and process refunds directly from the support dashboard.
Erfahre Mehr →Frequently Asked Questions About Multilanguage Support & Localisation
How our platform enables multilingual communication and localised workflows – effortlessly.
No, you don’t! Thanks to AI-powered translation, you can manage inquiries from all countries centrally – even if you don’t speak the language yourself. The AI automatically translates everything, allowing you and your team to work as usual.
It’s completely automated: The AI instantly detects the language of the incoming message and provides the appropriate translation. You don’t have to set anything up manually or sort messages – the system handles the routing for you.
No problem! You can adjust the translations at any time and provide your own wording – for example, for technical terms or typical phrases in your industry. The AI learns and improves over time.
Absolutely! You can create your own templates, disclaimers, or workflows for each country or language. This ensures your support remains local and legally compliant, no matter where the inquiry originates.
You can stay calm: All inquiries arrive centrally in your inbox, are automatically translated, and can be dealt with or assigned directly. Even during busy periods or in new markets, you remain flexible – without extra effort or chaos within the team."
Make your support international – without extra effort.
Delight your customers worldwide with fast, local responses – all without your own international support team.
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