Analytics & Dashboards: All service KPIs and trends at a glance
Understand what’s happening in support: ticket volume, topics, channels, team performance – all at a glance. No BI tool required.
From Gut Feeling to Clear Insights
Get actionable analytics across all channels, teams, and topics – so everyone from agents to leadership knows what matters and what to improve.
Custom Analyses for All Channels & Teams
Filter by channel, brand, agent, or time period – you can immediately see what’s working and where there are issues.
Transparency for Leadership & Operational Team
Whether it's a daily report for the team or a monthly overview for management – everyone sees precisely what they need.
Content & Topic Analysis
Identify which issues (e.g. returns, delivery problems) your support team is really dealing with – and optimise accordingly.
our Data, Your Way – Instantly Actionable
Connect all sources, build tailored dashboards, and share insights that drive decisions – across teams, channels, and leadership.
1. Connecting Data Sources
All channels, teams, and brands are automatically integrated – no more siloed solutions.
2. Create Your Own Dashboards & Reports
Assemble your analyses in the way you need them: by time period, agent, topic, channel.
3. Share Insights & Take Action
Share reports as PDF or live dashboard, derive concrete actions, and optimise processes immediately.
The All-in-One Solution for Modern E-Commerce Brands
CRM, Automations, Omnichannel Inbox and Much More
Omnichannel Inbox
All your customer interactions – from WhatsApp to email, live chat, social media, and AI telephony – can be consolidated into a single intuitive interface. This provides your employees with a unified overview of the entire customer journey, allowing them to track all customer contacts across channels.
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Centralized CRM
All customer data, tickets, and purchase histories centrally in one place. Connected with Shopify, ERP, and other tools. Your team instantly knows who the customer is, what they need, and which interactions have already taken place.
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Ticketing System
Smart ticketing for e-commerce support. Bundle all inquiries centrally, automate processing intelligently, and maintain full control. Efficient ticket management for faster and better customer service in your online store.
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Multilingual Support
Automatically respond to customer inquiries in over 10 languages – without any copy-pasting or separate teams. The AI recognises language and context, maintains your brand style consistently, and ensures genuine internationalisation in support – quickly, scalably, and close to your customers.
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Workflow Automation
Automate recurring processes such as ticket assignment, escalations, or follow-ups with flexible, rules-based workflows. Save time, reduce errors, and ensure that every request quickly reaches the right contact person – cross-channel and customisable.
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AI Agents
Your AI agents autonomously respond to recurring customer queries, significantly relieving your team. They continuously learn from your data, offer dynamic response suggestions, and you can flexibly adapt them, even for different countries or brands.
Read more →Seamless integration with your e-commerce tech stack
ArminCX integrates deeply with all your tools. From shop system to logistics
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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JTL
Access orders, customer data, and inventory from JTL-Wawi directly in your support.
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DHL
Create shipping labels, track shipments, and manage returns directly in the support dashboard.
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Returnista
Manage returns, create labels, and process refunds directly from the support dashboard.
Erfahre Mehr →What customers have to say about ArminCX
“All channels, one AI, including ERP integration with billbee and hands-on customer support with the founders on Slack Connect. Including WhatsApp marketing and email as well. It was a no-brainer for us to switch from Gorgias to ArminCX!”
Philipp Riedl
Founder & CEO
Smart Questions About Smart Analytics
From filters to real-time data and sharing options – here’s how our reporting makes your work easier, not harder.
Yes – exactly how you need it. Whether you want to compare the performance of a team, see the return rate on WhatsApp, or just check Lisa's Monday tickets: you easily assemble reports with a click – all without a BI desert.
You see everything in real time. No waiting times, no half-baked exports. Whether it’s a live view for day-to-day operations or a PDF for monthly reporting – you always have the latest information.
You can share everything. Export as a PDF, live dashboard for management, or raw data for Power BI – everyone gets exactly the view they need. Without you becoming a data slave.
Yes – radically so. Many of our customers say: “Finally, I understand my numbers!” The dashboards are easy to use, immediately understandable, and completely free of IT hassles. You see what’s going on – without training, without detours.
Of course – that’s exactly what the content analysis is for. Whether it’s delivery delays, returns, or “Where is my package?” – you immediately spot what’s bubbling up. This way, you can adjust processes, brief your team better, and take proactive action before it escalates."
No more blind flights in customer service.
With the right insights, you not only manage your support – you optimise your entire business.