Omnichannel Inbox: All Channels. One Inbox. Maximum Efficiency.
The central inbox for all your customer service. Email, WhatsApp, Social Media, telephone, and more.
Why Your CX Teams Love the Omnichannel Inbox
All channels in one place, AI to handle the repetitive work, and seamless integrations with your existing tools.
Central Overview & Control
All channels, all tickets, all teams – everything in one inbox. No more jumping back and forth between tools.
AI-Powered Automation
Automated responses, intelligent routing, and workflows save time and enhance customer satisfaction.
Deep Integration
Seamless connectivity to Shopify, Klaviyo, JTL, Aircall, Power BI, and more – for maximum context and efficiency.
This is how the Omnichannel Inbox works
Bring every channel together, organise your workflows and teams, and deliver a smoother experience for every customer.
Connect Channels
Link your email, WhatsApp, social media, phone, and web chat in just a few clicks."
Set up Workflows & Teams
Define who can see which tickets, automate standard processes, and utilise AI for routine queries.
Delighting Customers
Fast, personalised responses across channels. With complete history and maximum transparency.
An inbox for all channels – clear, quick, automated.
Manage every conversation in one place, respond faster with AI, and keep full visibility over your customer interactions.
The All-in-One Solution for Modern E-Commerce Brands
CRM, Automations, Omnichannel Inbox and Much More
Workflow Automation
Automate recurring processes such as ticket assignment, escalations, or follow-ups with flexible, rules-based workflows. Save time, reduce errors, and ensure that every request quickly reaches the right contact person. Cross-channel and customisable.
Read more →
Ticketing System
Smart ticketing for e-commerce support. Bundle all inquiries centrally, automate processing intelligently, and maintain full control. Efficient ticket management for faster and better customer service in your online store.
Read more →
AI Agents
Your AI agents autonomously respond to recurring customer queries, significantly relieving your team. They continuously learn from your data, offer dynamic response suggestions, and you can flexibly adapt them, even for different countries or brands.
Read more →
Centralised CRM
All customer data, tickets, channel interactions, and purchase histories in one place – linked with Shopify, ERP, and more. This way, your team knows immediately who the customer is, what they need, and what has happened recently.
Read more →
Analytics & Dashboards
Keep track of your entire ticket volume and optimise your processes in real-time with smart CX analysis. Monitor the success of your AI in automation, measure key KPIs, and customise dashboards for targeted insights to proactively enhance service quality.
Read more →
Multilingual Support
Automatically respond to customer inquiries in over 10 languages – without any copy-pasting or separate teams. The AI recognises language and context, maintains your brand style consistently, and ensures genuine internationalisation in support – quickly, scalably, and close to your customers.
Read more →Seamless integration with your e-commerce tech stack
ArminCX integrates deeply with all your tools. From shop system to logistics
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
Erfahre Mehr →
JTL
Access orders, customer data, and inventory from JTL-Wawi directly in your support.
Erfahre Mehr →
DHL
Create shipping labels, track shipments, and manage returns directly in the support dashboard.
Erfahre Mehr →
Returnista
Manage returns, create labels, and process refunds directly from the support dashboard.
Erfahre Mehr →What customers have to say about ArminCX
“All channels, one AI, including ERP integration with billbee and hands-on customer support with the founders on Slack Connect. Including WhatsApp marketing and email as well. It was a no-brainer for us to switch from Gorgias to ArminCX! ”
Philipp Riedl
Founder & CEO
Frequently Asked Questions about the Omnichannel Inbox
Yes! The Omnichannel Inbox brings together email, WhatsApp, social media, phone calls, and web chat into a single, user-friendly interface. You no longer need tabs or separate tools – everything comes together in one place.
You can get started in just a few days. Systems like Shopify, Klaviyo, JTL, or Billbee can be integrated with just a click. It's not a major IT project – simply get going.
You can easily import ongoing tickets and historical data from Zendesk, Gorgias, and others. This way, your entire history is preserved – without any loss of data.
Of course! You can set up custom views, workflows, and permissions for individual countries, brands, or teams. Everything is flexible and configurable.
All customer data and messages are visible at a glance. The AI suggests suitable responses, and routine questions are answered automatically – saving you time and significantly improving your first-response rate.
Rethink support now
Maximum efficiency, delighted customers, less stress for your team – with Omnichannel Inbox.
Related Articles & Insights
Explore more strategies, best practices, and expert advice to take your customer experience to the next level.
Top 15 Zendesk Alternatives for 2025
Find the best Zendesk alternatives for 2025: smart helpdesk tools with WhatsApp support, automation & GDPR compliance – ideal for e-commerce.
AI in Customer Service: The Best Tools 2025
Use AI to automate customer service, speed up responses, cut costs, and boost satisfaction with efficient, scalable support solutions.
Best CRM Software for E-Commerce 2025
Find the best CRM software 2025 for e-commerce. Compare features, automation and integrations – discover ArminCX as the ideal solution for your business.