Omnichannel Inbox: All Channels. One Inbox. Maximum Efficiency.
The central inbox for all your customer service. Email, WhatsApp, Social Media, telephone, and more.
This is how the Omnichannel Inbox works
Bring every channel together, organise your workflows and teams, and deliver a smoother experience for every customer.
Connect Channels
Link your email, WhatsApp, social media, phone, and web chat in just a few clicks."
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Set up Workflows & Teams
Define who can see which tickets, automate standard processes, and utilise AI for routine queries.
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Delighting Customers
Fast, personalised responses across channels. With complete history and maximum transparency.
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An inbox for all channels – clear, quick, automated.
Manage every conversation in one place, respond faster with AI, and keep full visibility over your customer interactions.
The All-in-One Solution for Modern E-Commerce Brands
CRM, Automations, Omnichannel Inbox and Much More
Seamless integration with your e-commerce tech stack
ArminCX integrates deeply with all your tools. From shop system to logistics
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
Erfahre Mehr →JTL
Access orders, customer data, and inventory from JTL-Wawi directly in your support.
Erfahre Mehr →DHL
Create shipping labels, track shipments, and manage returns directly in the support dashboard.
Erfahre Mehr →Returnista
Manage returns, create labels, and process refunds directly from the support dashboard.
Erfahre Mehr →Frequently Asked Questions about the Omnichannel Inbox
Yes! The Omnichannel Inbox brings together email, WhatsApp, social media, phone calls, and web chat into a single, user-friendly interface. You no longer need tabs or separate tools – everything comes together in one place.
You can get started in just a few days. Systems like Shopify, Klaviyo, JTL, or Billbee can be integrated with just a click. It's not a major IT project – simply get going.
You can easily import ongoing tickets and historical data from Zendesk, Gorgias, and others. This way, your entire history is preserved – without any loss of data.
Of course! You can set up custom views, workflows, and permissions for individual countries, brands, or teams. Everything is flexible and configurable.
All customer data and messages are visible at a glance. The AI suggests suitable responses, and routine questions are answered automatically – saving you time and significantly improving your first-response rate.
Rethink support now
Maximum efficiency, delighted customers, less stress for your team – with Omnichannel Inbox.
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