Campaigns via Chatarmin. Support stays in Dixa. Or evaluate armincx as Dixa successor.
Quick check for decision makers
Add WhatsApp marketing. Or migrate to armincx.
WhatsApp messages as Dixa input. Marketing via Chatarmin.
Chatarmin for WhatsApp marketing parallel to Dixa support. One WhatsApp number for both. Your Dixa setup remains untouched. You add marketing campaigns, flows, and broadcasts via Chatarmin without changing anything about your support.
Dixa customers evaluate armincx as successor.
Dixa customers frequently switch due to high AI costs. armincx offers predictable pricing models and deeper Shopify integrations. Migration is possible step by step: start WhatsApp marketing via Chatarmin first, then support via armincx.
Dixa is common in the Nordics and NL market. Chatarmin works with enterprise setups.
For larger organizations: tri-party setup with Dixa + Chatarmin + shop system possible. Chatarmin coordinates the integration. WhatsApp marketing runs through Chatarmin, support through Dixa, order data from the shop.
Dixa is a cloud customer service platform, widely used in the Nordics and the Dutch market. If you use Dixa for support and want to add WhatsApp as a marketing channel, there are two paths:
Path 1: Coexistence. Chatarmin handles WhatsApp marketing (campaigns, flows, broadcasts). Dixa stays for support. One WhatsApp Business number for both. Your existing Dixa setup remains completely untouched. You add WhatsApp marketing without changing anything about your support.
Path 2: armincx as Dixa successor. If Dixa gets too expensive or AI costs escalate, evaluate armincx as an e-commerce-focused alternative. Predictable pricing models, deeper Shopify integrations, AI actions (cancellation, refund, address change) directly from the ticket.
This page focuses on Path 1: WhatsApp marketing alongside Dixa.
Dixa is strong in support. Omnichannel inbox, chat, email, phone. But Dixa does not offer WhatsApp marketing. No broadcasts, no automated marketing flows, no revenue attribution for WhatsApp campaigns.
This is where Chatarmin comes in. You reach your customers where 85% open rates are the standard. VIP campaigns, flash sales, abandoned cart flows, post-purchase sequences. All via WhatsApp, managed from Chatarmin, running parallel to your Dixa support.
This is especially relevant for international e-commerce brands in Nordics and Benelux. WhatsApp is the most-used messenger in the Netherlands. In the DACH region as well. If you sell in these markets and are not running WhatsApp marketing yet, you are leaving revenue on the table.
In our sales conversations, we regularly hear from Dixa customers evaluating their AI costs. "You are paying over 1,000 EUR. AI at Dixa is charged at a premium." This primarily concerns the support side and therefore armincx as an alternative.
For WhatsApp marketing, this is relevant because it shows: Dixa customers are actively looking for ways to optimize their tech stack. Chatarmin as a WhatsApp marketing tool is often the first step. Many customers start with marketing and later evaluate armincx for support.
The Dixa WhatsApp integration is built for:
Newsletters and flows via Chatarmin. Dixa stays for support. One WhatsApp number for both.
When Dixa gets too expensive or AI costs escalate. Step-by-step migration.
Dixa + Chatarmin + shop system for larger organizations. Chatarmin coordinates.
You do not have to decide today. All three scenarios work in parallel or sequentially.
The first: WhatsApp campaigns alongside Dixa. Newsletters and flows via Chatarmin. Dixa stays for support. One WhatsApp number for both. You launch your first WhatsApp campaign within days without changing anything about Dixa.
The second: from Dixa to armincx. When Dixa gets too expensive or AI costs exceed the budget. armincx offers predictable pricing models, deeper e-commerce integrations, and AI that executes real actions. Migration is possible step by step.
The third: tri-party setup for enterprise. Dixa + Chatarmin + shop system for larger organizations. Chatarmin coordinates the integration. WhatsApp marketing runs through Chatarmin, support through Dixa, order data from the shop.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
Dixa does not offer a native WhatsApp marketing channel. You can receive WhatsApp messages for support via Dixa, but you cannot run marketing broadcasts, automated flows, or revenue attribution for WhatsApp campaigns.
Chatarmin adds exactly this functionality: WhatsApp broadcasts, marketing flows, revenue attribution, and GDPR-compliant servers in Germany. Dixa stays your support tool. Chatarmin becomes your WhatsApp marketing tool.
What leading E-Commerce brands from the DACH region say about Chatarmin.
Fairnatural
“Chatarmin was the best solution for us in terms of cost.”
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
DR. VIVIEN KARL
“The setup is very simple and quick to implement. In terms of value for money, Chatarmin is the best provider for WhatsApp marketing. The Klaviyo integration is great.”
Fairnatural
“Chatarmin was the best solution for us in terms of cost.”
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
DR. VIVIEN KARL
“The setup is very simple and quick to implement. In terms of value for money, Chatarmin is the best provider for WhatsApp marketing. The Klaviyo integration is great.”
Sign up for Chatarmin and verify your WhatsApp Business number.
Connect your WhatsApp number with Chatarmin. Dixa stays active in parallel.
Send your first WhatsApp campaign. Support stays in Dixa.
11 cents per message sounds expensive. 11 cents is the official Meta fee for marketing messages in Germany, while Austria and Switzerland pay roughly 5 cents (as of 2026). WhatsApp messages generate 2 to 3x higher revenue per recipient than emails. Assuming you generate 1 EUR revenue per recipient via email, WhatsApp will land around 2.50 EUR. After subtracting the 11-cent Meta fee, you still have 139% higher net margin per contact than email. That is why over 450 e-commerce brands run WhatsApp marketing through Chatarmin.
Chatarmin has two cost components: the software license (monthly fee) and Meta fees per message. Chatarmin passes these costs through 1:1 with no markup.
Setup for coexistence is straightforward:
Your dedicated Customer Success Manager guides the process. Typical time to live: a few days. For tri-party setups (Dixa + Chatarmin + shop), the team coordinates the integration individually.
Chatarmin is ISO 27001 certified. All data is stored on servers in Frankfurt. The integration uses only official APIs and the official WhatsApp Business API. Opt-in is channel-specific. DPA available.
Chatarmin fits right into your existing tools.
Everything you need to know.
Dixa and armincx are both customer service platforms. armincx specializes in e-commerce with deep shop integrations and AI actions (cancellation, refund, address change). Dixa is more generalist and stronger in the Nordics/NL market. Many Dixa customers evaluate armincx as a successor, especially for predictable AI costs.
The most common reason is high AI costs at Dixa. armincx offers predictable pricing models without variable AI surcharges. Additionally, deeper e-commerce integrations: armincx executes real backend actions (cancellation, refund, address change) that remain manual at Dixa.
Chatarmin has a monthly software license plus Meta fees per message (roughly 11 cents in DE, roughly 5 cents in AT/CH). Chatarmin passes Meta costs through 1:1 with no markup. WhatsApp messages generate 2 to 3x higher revenue per recipient than emails, resulting in 139% higher net margin per contact despite the message costs.
Coexistence (WhatsApp marketing alongside Dixa) is up within days. You connect your WhatsApp number with Chatarmin. Dixa stays active in parallel. For tri-party setups (Dixa + Chatarmin + shop), the team coordinates the integration individually.
Chatarmin is ISO 27001 certified and stores all data on servers in Frankfurt. The integration exclusively uses the official WhatsApp Business API (Meta-certified). Opt-in is channel-specific. DPA documentation is available.
You can message existing contacts via Chatarmin as long as a valid WhatsApp opt-in exists. You collect opt-ins through Chatarmin pop-ups, QR codes, or landing pages. Existing Dixa contact data can serve as the foundation for segmentation.
Get started now and connect Dixa with WhatsApp via Chatarmin.
