Multibrand & Multishop
Do you run multiple shops or brands? With ArminCX, you manage support, workflows, and teams centrally. You establish standards, reduce effort, and scale efficiently. No matter how many brands, countries, or channels.
Unify Your Support Across All Brands and Shops
Bring every store and brand into one central platform, streamline your workflows, and deliver consistent service everywhere.
Many brands, many shops. But support remains fragmented.
You juggle various tools, teams, and processes. Each shop has its own workflows. Reporting is unclear. Quality varies. Onboarding new brands takes time. Your team loses oversight and efficiency.
With ArminCX, you control everything centrally.
A platform for all brands, shops, and countries. Central inbox for all channels. Individual workflows, macros, and dashboards per brand. Unified data foundation. Flexible rights management for teams. KPI reporting at the push of a button. Onboarding new brands in days, not weeks.
Relieve support. Impress customers.
Automate the repetitive work, give your team more breathing room, and create experiences your customers will remember.
Discover More Features
CRM, automations, omnichannel inbox – discover the key features at a glance.
Omnichannel Inbox
All your customer interactions – from WhatsApp to email, live chat, social media, and AI telephony – can be consolidated into a single intuitive interface. This provides your employees with a unified overview of the entire customer journey, allowing them to track all customer contacts across channels.
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Comprehensive Integrations
Seamlessly integrate your existing systems such as Shopify, BillBee, or Zendesk to create deep connectivity. Additionally, historical data from old ticketing systems can be imported to provide a comprehensive foundation for your AI.
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Multilingual Support
Automatically respond to customer inquiries in over 10 languages – without any copy-pasting or separate teams. The AI recognises language and context, maintains your brand style consistently, and ensures genuine internationalisation in support – quickly, scalably, and close to your customers.
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Workflow Automation
Automate recurring processes such as ticket assignment, escalations, or follow-ups with flexible, rules-based workflows. Save time, reduce errors, and ensure that every request quickly reaches the right contact person – cross-channel and customisable.
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AI Agents
Your AI agents autonomously respond to recurring customer queries, significantly relieving your team. They continuously learn from your data, offer dynamic response suggestions, and you can flexibly adapt them, even for different countries or brands.
Read more →Your Questions About Multi-Brand Support – Answered
From flexible team structures to fast onboarding and unified reporting – here’s how ArminCX helps you manage complexity with ease.
Each brand/shop receives its own workflows, macros, dashboards, and permissions. You manage everything centrally and can customise processes as needed.
Yes. You assign roles, access rights, and responsibilities for each brand or shop.
You receive uniform KPIs for all brands, but you can also filter and compare individual brands/shops.
In a few days. Workflows, macros, and dashboards can be easily duplicated and customised.
Shopify, Klaviyo, Microsoft Dynamics, WhatsApp, email, social media, Bilby, Xentral, and many more."
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