WhatsApp Freshdesk Integration: Instructions and Tips

The cloud-based system Freshdesk impresses companies with strong solutions. A wide range of channels such as web, phone calls, e-mail and, of course, chats and social media activities ensure that your customer service runs smoothly. With Chatarmin, you will find the perfect solution for implementing Freshdesk in the popular messenger WhatsApp.

What can the Freshdesk WhatsApp integration do?

Good news for your business. Chatarmin offers you a smooth integration of the popular helpdesk software Freshdesk into your growing WhatsApp business.

Freshdesk is a customer support software that enables your agents to respond to your customers' requests and problems efficiently and professionally via WhatsApp.

With various features such as

ticket management
Live chat
Chatbots (WhatsApp)
Automations and
Analytics tools

Optimize customer service processes and increase customer satisfaction

By integrating automation technologies, Freshdesk, in conjunction with WhatsApp, can automate repetitive tasks and give your employees time for more complex inquiries. The intuitive dashboard also provides a quick overview of open tickets, problem solutions and average response times to ensure effective processing. With Freshdesk, you are fully empowered to provide first-class support and strengthen the all-important customer loyalty.

Freshdesk offers a convenient integration with WhatsApp that allows you to make your customer service even more efficient. With this feature, your employees will be able to communicate directly with contacts via WhatsApp without having to leave the platform.

This makes customer support faster and more personal, as enquiries can be answered directly and easily. This leads to an increase in customer satisfaction and strengthens customer loyalty with WhatsApp.

Chatarmin is your partner for Freshdesk integration. Our full service makes it easier for you to switch and combine the popular messenger and the well-known helpdesk center Freshdesk for optimal results. Take advantage of the opportunities and take your business to a new level of customer communication with Freshdesk and WhatsApp.

Which companies are already using the Freshdesk WhatsApp integration?

Numerous companies are already using the practical omnichannel support (WhatsApp Business) to set themselves apart from the competition. One German company that uses Freshdesk and WhatsApp is the well-known airline Lufthansa. By implementing the helpdesk software, Lufthansa was able to make its customer service more efficient and significantly reduce response times for customer inquiries.

The online retailer Zalando also relies on Freshdesk to optimize customer support for its e-commerce platform. By integrating Freshdesk, Zalando was able to reduce the number of open tickets and achieve better customer satisfaction.

Even industry giant DHL (DHL Group) uses the integration of WhatsApp and Freshdesk. Internationally, brands such as HP and Bridgestone are also active and use all existing channels to effectively engage with customers. A new zeitgeist is emerging. Innovative social customer service with messengers like WhatsApp messages, instead of mindless emails that often end up in the virtual trash. You too can take advantage of the variable possibilities that are available.

Customer support is the very thing that makes the difference between a successful company and declining sales for the competition. Automate simple tasks with a Freshdesk integration into the WhatsApp messaging app and control precise WhatsApp messages.

Offer prioritized support and always maintain perfect SLA compliance. Connect support as a team effort, use the insights for further optimization and integration. Especially the omnichannel support from WhatsApp and Freshdesk maximizes your productivity when it comes to all your customers' concerns.

Can start-ups also use Freshdesk and WhatsApp together?

Start-ups in particular should use the combination of WhatsApp, WhatsApp messages and Freshdesk for WhatsApp marketing, as this combination offers an effective and cost-effective way to communicate quickly and directly with customers. By integrating WhatsApp into Freshdesk's customer support, start-ups will be able to offer their customers a convenient channel to ask questions, report problems or provide feedback.

This increases customer satisfaction and strengthens customer loyalty in the long term. In addition, using WhatsApp enables a quick response to customer inquiries, which leads to improved service quality.

This gives start-ups the opportunity to stand out from the competition and make a positive impression on their customers. By communicating directly via WhatsApp or WhatsApp messages, start-ups will also be able to optimize their processes and make them more efficient. In particular, the ability to use automated messages and responses ensures that support is provided quickly in all matters, without an employee having to intervene manually each time.

This saves start-ups time and resources, which they can then invest in the further development of their company. The combination of WhatsApp and Freshdesk not only offers improved customer communication, but also a more efficient way of working, which is particularly important for start-ups.

The advantages of the Freshdesk WhatsApp integration from Chatarmin

By integrating WhatsApp into Freshdesk, your company will take its service and support to the next level. Thanks to the ability to receive and respond to direct messages via WhatsApp, customer inquiries are processed faster and customer satisfaction increases. Contact and marketing, as well as all the advantages of both platforms, for the ideal collaboration with companies and buyers.

Furthermore, the integration enables seamless communication across different channels such as WhatsApp, which allows your customers to choose the communication channel that is most convenient for them. This way, you will be able to respond more effectively to the needs of your customers and solve their concerns quickly and easily.

The WhatsApp messenger is extremely popular and you benefit from extremely high response and interaction rates compared to conventional e-mails. In some cases, well over 90 percent. Ideal for your WhatsApp business. With the Freshdesk integration via Chatarmin, you can solve customer queries at a breathtaking speed via WhatsApp.

And on a wide range of channels. You are now able to conduct conversations in real time. Proactive customer contact by email, chat, phone, WhatsApp phone number and on all social media channels also helps to strengthen your brand.

By connecting Freshdesk integration, your support can continue to use Freshdesk and provide support via WhatsApp, without having to use an additional tool, while your marketing team can use Chatarmin.

This way, the customer only has to communicate with a WhatsApp account and you can collect the support lead and convert it into a marketing lead.

Instructions for Freshdesk WhatsApp integration with Chatarmin

If you prefer a video guide, we have just the thing for you:

Connect Freshdesk

First, go to the Freshdesk integration page of Chatarmin.

Then log in to Freshdesk and click on your profile -> profile settings in the top right corner freshdesk_connect_1 (1).png

Next, click Show API Key: freshdesk_connect_2 (1).png

Install Chatarmin Freshdesk App

In Freshdesk, navigate to Admin -> Apps -> and click on “Manage Apps” -> “Custom Apps” -> “Go to Developer Portal”.

Now click on “Custom Apps” and upload the app file you received from the Chatarmin team!

Use cases after the successful integration of Freshdesk and WhatsApp

After the successful integration of Freshdesk and WhatsApp for customer communication, there are numerous exciting use cases. One possible use case would be to directly notify contacts about the order status of their products.

Create Freshdesk tickets through Chatarmin

Now you can create a flow in Chatarmin and you should now be able to see Freshdesk -> Create Freshdesk Ticket as a flow action. This allows you to forward WhatsApp messages to Freshdesk so that you can answer these WhatsApp tickets from Freshdesk.

The flow could look something like this:

Screenshot 2024-08-20 at 13.55.10.png

Trigger WhatsApp flow on ticket status changes

Another use case after integrating Freshdesk and WhatsApp for customer communication could be automated surveys. After a customer conversation is completed, a WhatsApp message with a link to a satisfaction survey could be sent automatically, or you could send an opt-in request to support leads and then convert them into marketing leads.

Screenshot 2024-08-20 at 13.52.09.png

This allows your company to receive feedback from your buyers quickly and easily, and you will be able to respond to potential problems or suggestions for improvement in record time. This helps to continuously improve service quality and strengthen customer trust via WhatsApp.

What is Freshdesk in general?

Freshdesk is an innovative helpdesk software that helps companies provide efficient service. With Freshdesk, you can not only manage tickets, but also centralize emails, chat messages and phone calls. The user-friendly interface makes it easy to keep track of all customer requests and respond quickly.

Freshdesk also offers a wide range of other features, such as automation, statistics tools and extensive reporting options. By using Freshdesk, you will take your company's service to a new level and thus increase the satisfaction of your customers in the long term.

By using Freshdesk as an integration to WhatsApp Business in your company, you can not only work more efficiently, but also increase the productivity of your team. Freshdesk's automation features allow you to automate recurring tasks and save time. In addition, the existing tools allow you to easily collaborate with your colleagues and process customer requests (including internally) faster.

The extensive reporting options of the Freshdesk platform also give you valuable insights into the performance of your service team and help you to identify potential for improvement. With Freshdesk as an integration and management tool, you can ensure that your customers are always satisfied and feel well looked after via WhatsApp integration.

In addition to ticket management, the platform can also be used to centralize and process customer contacts, emails, chat messages and calls. Furthermore, the Freshdesk platform enables the automation of recurring tasks via WhatsApp and Freshdesk, notifications, message templates and the creation of custom reports to analyze customer satisfaction and the effectiveness of the customer service team. All in one account.

With integrated tools such as a knowledge database and a community forum, customers can solve common problems themselves and exchange information with each other. Thanks to WhatsApp and Freshdesk, service requests and communication via an interface are easy to set up and integrate.

What is CRM and what information does it store?

A CRM (customer relationship management) is a software solution (for WhatsApp, for example) that enables your company to manage and optimize existing customer relationships. All information about customer contacts, interactions and purchasing behavior is recorded and evaluated centrally.

By using a CRM, you are able to respond more specifically to customer needs, create personalized offers and strengthen customer loyalty. This means that a CRM not only helps to retain existing contacts in the long term, but also to attract new buyers via WhatsApp.

Such software stores contact data such as names, phone numbers and email addresses of customers. A CRM also stores information about past interactions with customers, such as purchases made, support requests or complaints. This data allows you to better manage customer relationships and offer personalized services.

By centrally storing all relevant data such as customer data, interactions and purchase history, your company will be able to respond to the needs of your customers on an individual basis. A CRM system can be used to optimize sales processes, plan marketing activities in a more targeted manner and improve service. This can increase customer satisfaction in the long term and strengthen customer loyalty.

Check out our other WhatsApp integrations: