Conversational Support
WhatsApp support means: faster responses, automated assistance, higher customer satisfaction. All GDPR-compliant and directly integrated into your CRM or helpdesk.
Automated real-time support: with AI, chatbots & helpdesk integration
Support that requires emails is frustrating
60% of customers expect a response within 10 minutes: those who cannot manage this risk receiving poor reviews. WhatsApp is the channel that meets these expectations.
Automated real-time support: with AI, chatbots & helpdesk integration
Combine WhatsApp with your helpdesk or CRM system. Automate FAQs, forward complex cases to live agents. Enhance service quality and efficiency at the same time.
More WhatsApp features you will love
All the features you need for WhatsApp Marketing and WhatsApp Support in one tool
WhatsApp Newsletter
Send high-converting newsletters to your audience and achieve up to an 85% open rate
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WhatsApp Chat Inbox
Reply to your customers via WhatsApp. All important messages in one inbox
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Discover ArminCX & Automate your customer service with AI
CRM, automations, omnichannel inbox – discover the key features at a glance.
Omnichannel Inbox
All your customer interactions – from WhatsApp to email, live chat, social media, and AI telephony – can be consolidated into a single intuitive interface. This provides your employees with a unified overview of the entire customer journey, allowing them to track all customer contacts across channels.
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Comprehensive Integrations
Seamlessly integrate your existing systems such as Shopify, BillBee, or Zendesk to create deep connectivity. Additionally, historical data from old ticketing systems can be imported to provide a comprehensive foundation for your AI.
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Multilingual Support
Automatically respond to customer inquiries in over 10 languages – without any copy-pasting or separate teams. The AI recognises language and context, maintains your brand style consistently, and ensures genuine internationalisation in support – quickly, scalably, and close to your customers.
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Workflow Automation
Automate recurring processes such as ticket assignment, escalations, or follow-ups with flexible, rules-based workflows. Save time, reduce errors, and ensure that every request quickly reaches the right contact person – cross-channel and customisable.
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AI Agents
Your AI agents autonomously respond to recurring customer queries, significantly relieving your team. They continuously learn from your data, offer dynamic response suggestions, and you can flexibly adapt them, even for different countries or brands.
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How using WhatsApp can help your customer support
Through the WhatsApp Business API, you can integrate WhatsApp directly into your CRM or helpdesk – for FAQs, notifications, live support, and more.
Answer: Fast, direct communication with a personal touch. No ticket confusion, but help where the customer already is – in the messenger.
Recurring questions, shipping status, FAQs, product information, simple requests – automatically and around the clock.
Via API connection to CRM, helpdesk, or e-commerce systems – so every chat is conducted in the right context.
Answer: With documented opt-in, business API, and data protection-compliant storage of your customer data.
Enough with tickets, waiting queues and copy-paste support
With WhatsApp, AI and conversational support, you provide genuine customer service – direct, automated, empathetic.