ArminCX vs Freshdesk: Which solution really fits your company?

ArminCX offers a native WhatsApp integration with a central inbox, bulk communication, opt-in management, and automation – without third-party providers. With Freshdesk, WhatsApp is only available as an add-on through external providers, often with delays, limited automation, and additional costs. Many customers report that WhatsApp tickets in Freshdesk are not reliably synchronised, leading to a lack of genuine multichannel experience.

Yes. ArminCX enables automated workflows directly based on Shopify data: for example, automatic returns processing, shipping status, invoice dispatch, and refunds in tickets. In Freshdesk, such automations are only possible through complex workarounds or external tools. Many customers report that they often had to manually update order data in Freshdesk.

ArminCX takes care of the entire migration: tickets, macros, workflows, historical data, and help centre content are transferred and tested. Many former Freshdesk users report having to organise the migration themselves, leading to data loss and lengthy downtimes.

ArminCX offers monthly cancellable fixed prices without user or channel limits. With Freshdesk, there are additional costs for each user, each add-on, and often even for individual channels such as WhatsApp or social media. Many customers report unexpected price increases after the first year with Freshdesk.

ArminCX allows for custom workflows, macros, and dashboards per brand, shop, or country – all centrally manageable. Freshdesk has technically possible multibrand setups, but reporting and rights management remain fragmented. Many customers have had to use separate instances or workarounds for each brand.

ArminCX offers personal support via Slack, WhatsApp, or video call – directly with product experts. Freshdesk only has ticket systems and self-service portals, often with long response times and changing points of contact. Many former Freshdesk users report that they often had to wait days for feedback on issues.

ArminCX hosts all data in Germany, is GDPR compliant, and offers individual data processing agreements. Freshdesk usually hosts data in India, the USA, or the EU – there is no DACH guarantee. Many companies from the DACH region have specifically switched from Freshdesk to armincx due to data protection concerns.

Yes. ArminCX supports multilingual AI agents, automatic language recognition, and individual prompts per language. In Freshdesk, translations and language logic have to be maintained manually, which can lead to errors and increased effort in international teams.

With ArminCX, you can be ready to start in just a few days. Personal onboarding and training are included. Many former Freshdesk users report that the setup there took weeks and they had to rely on external agencies.

ArminCX provides a central, granularly filterable dashboard for all brands, channels, and teams. Many former Freshdesk users report that reporting there was confusing, slow, and difficult to customise – especially in multibrand setups.