Connect to DHL
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DHL Integration
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Use cases of the DHL integration in customer service?
Automated Shipping & Returns Support
Create and manage shipping labels directly in the support dashboard. Access tracking information and initiate returns with just a few clicks.
Self-Service for Your Customers
Customers receive automatic tracking updates, shipping status, and return labels via WhatsApp, email, or chat – no waiting time for an agent.
Smarte CS Automation & System Combinations
Combine DHL with Plenty: Order management in Plenty, tracking and returns via the DHL API – all centrally in ArminCX. Automate standard cases such as refunds, label creation, and shipping notifications.
The Benefits of the DHL Customer Service Integration from ArminCX
Less manual work
Automate recurring tasks such as shipping label creation or status inquiries, and relieve your team.
Faster support, happier customers
Access real-time data from DHL directly, significantly reducing waiting times.
Flexible & combinable
Supports custom workflows via API. Ideal for multi-channel setups and combinations with systems like Plenty, Shopify, or Billbee.
How to set up the DHL integration
The integration connects DHL with ArminCX through a secure API. Support staff can view and manage shipping and returns data directly from the dashboard. Automated workflows handle standard cases such as tracking inquiries, label creation, and returns. Especially powerful: combine DHL with systems like Plenty – order management in Plenty, tracking and returns via the DHL API, all centrally managed. Onboarding is carried out by the Customer Success Team at Armin CX, including templates and personal support for a quick go-live.
Frequent Questions about the DHL Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within ArminCX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
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Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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