Connect to Shopify
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Shopify Integration
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Use cases of the Shopify integration in customer service?
Automated Support
Resolve tickets faster by directly accessing orders, customer, and product data from Shopify.
Self-Service for Your Customers
Automatically provide shipping status, invoices, and updates via WhatsApp, email, or chat.
Smarte CS-Automation
Manage refunds and discounts directly in the dashboard. Trigger marketing and loyalty flows based on purchase history.
The Benefits of the Shopify Customer Service Integration from ArminCX
Less manual work
Automate recurring tasks such as order inquiries or refunds and relieve your team.
Faster support, happier customers
Access real-time data from Shopify directly and significantly reduce waiting times.
Flexible & scalable
Supports custom workflows via API – ideal for growing D2C brands and complex multi-brand setups.
How to set up the Shopify integration
The integration connects Shopify to ArminCX via a secure API. Support staff can view and edit orders, customer profiles, and product data directly in the dashboard. Automated workflows handle standard cases such as order inquiries, refunds, and shipping updates. Advanced logic enables segmentation, loyalty management, and omnichannel communication. Onboarding is carried out by ArminCX's Customer Success Team, including templates and personalised support for a quick go-live.
Frequent Questions about the Shopify Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
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Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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Integrate Shopify now.
Connect your tools with ArminCX. Start automated workflows, enhance support, and relieve your team. In days, not months.