Connect armincx with Xentral. Orders, invoices, and shipping status in customer service.
Quick check for decision makers
The only native Xentral integration for AI customer service.
Orders, invoices, returns, tracking. Your agent sees all Xentral data directly in the armincx ticket.
armincx reads via the Xentral REST API: order status, delivery status, tracking numbers, invoice documents, return status, customer master data. Multi-shop capable: one Xentral account manages multiple shops. armincx integrates all of them. Your agent sees all shop data in one inbox.
armincx cancels, refunds, and creates returns directly in Xentral. Fully automated, no tab-switching.
Cancellation: AI detects intent, cancels in Xentral. Return: AI creates return, generates return label. Invoice: AI retrieves invoice document from Xentral and sends it. WISMO: AI pulls tracking from Xentral and responds automatically. All actions run through the official Xentral REST API.
Email, WhatsApp, Instagram, chat. All channels in one inbox. Xentral data directly visible in tickets.
Customer emails and asks via WhatsApp. armincx recognizes the same customer and merges both conversations. Xentral order data visible directly in the ticket. No duplicates, no double work.
Xentral is the modern ERP system for DACH e-commerce. Orders, invoices, returns, inventory, shipping. Everything runs through Xentral. But in customer service, the connection is missing: your support team has to jump between Xentral and the ticket system.
armincx changes that. The integration connects Xentral via the standardized REST API directly with the armincx inbox. Order status, tracking numbers, invoice documents, return status. All visible in the ticket. No tab-switching, no copy-paste.
What makes this special: armincx is one of the few support tools that natively integrates Xentral. Zendesk, Gorgias, Freshdesk have no dedicated Xentral connection. In our sales conversations, Xentral customers often react with surprise: "When I heard about the Xentral integration, I immediately paid attention." The fact that armincx understands Xentral is the deciding factor for many DACH e-commerce teams.
armincx doesn't just display Xentral data. armincx acts. The AI executes real backend actions via the Xentral REST API:
The difference from Zendesk or Freshdesk: those tools show a Shopify panel at best. But Xentral data? Not available. Your agent jumps between tabs. armincx puts an end to that.
Many Xentral customers run multiple shops through one Xentral account. Different brands, different domains, different audiences. But one central ERP.
armincx integrates all shops in one inbox. Your agent sees all orders, regardless of which shop they came from. No switching between systems, no manual assignment. The AI automatically detects which shop the inquiry comes from and pulls the right data from Xentral.
AI queries the Xentral API and provides customers with order status and tracking. The largest ticket type — solved automatically.
AI creates a return in Xentral, generates a return label, and sends it to the customer via WhatsApp or email.
Customer asks for an invoice. armincx retrieves the document from Xentral and sends it automatically. No agent involved.
Zendesk, Gorgias, and Freshdesk are built for the US market. Shopify panel? Yes. Xentral integration? No. And that's exactly the problem for DACH e-commerce teams.
When your ERP is Xentral and your support tool is Zendesk, your agents work with at least two open tabs. Look up order status in Xentral, copy tracking number, paste into Zendesk. For cancellations: cancel in Xentral, then go back to the ticket. For returns: generate return label in Xentral, then email it. Every operation costs minutes.
armincx is built for the DACH e-commerce stack. Native integrations for Xentral, JTL, Billbee, Shopware. The tools that 80 percent of German e-commerce companies actually use. In our conversations, one customer puts it this way: "Nobody in the Xentral world knows you guys." That's precisely our advantage.
The most common combination in our conversations: Shopify or Shopware as frontend + Xentral as ERP + armincx as customer service. Xentral handles inventory management, accounting, shipping. The shop system handles the frontend. armincx connects both in support.
For teams that use Shopify and Xentral in parallel: armincx integrates both systems. Shopify data (products, orders) and Xentral data (invoices, returns, tracking) flow into the same ticket. Your agent sees the full picture.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
Any e-commerce team that uses Xentral as their ERP and wants to professionalize customer service. Especially if your team currently jumps between Xentral and the ticket system.
Typical Xentral armincx customers:
Honest expectation setting: armincx automates between 40 and 60 percent of all tickets after setup. After 4 to 8 weeks of tuning, the rate rises to 70 to 80 percent.
The most automatable ticket types for Xentral customers: WISMO (order status + tracking), invoice requests, return registrations, cancellations. All cases where the AI can query Xentral data or execute actions.
What leading E-Commerce brands from the DACH region say about armincx
Duschbrocken
“armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am really impressed with the tool.”
kazaarfragrances
“An AI chatbot for all channels. The best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
Duschbrocken
“armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am really impressed with the tool.”
kazaarfragrances
“An AI chatbot for all channels. The best WhatsApp marketing tool, integrated with Klaviyo, Shopify, billbee, and 8returns. At fair rates. We are happy.”
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
Sign up for Chatarmin and activate armincx.
Configure Xentral REST API access in armincx. Data syncs instantly.
Train AI, build workflows, go live.
The technical setup runs through the Xentral REST API. Plug-and-play. Configure API access, data flows. No developer needed.
Your personal, dedicated Customer Success Manager handles the rest:
Typical time to live: a few days to 2 weeks. The REST API makes the technical connection straightforward. Most of the time goes into workflow configuration and AI training.
armincx is ISO 27001 certified. All data is hosted on servers in Frankfurt. The integration uses exclusively the official Xentral REST API.
For companies with strict data privacy requirements: armincx processes customer data exclusively within the EU. Data Processing Agreement is available.
armincx reads and writes via the Xentral REST API. Specifically: query order status and tracking numbers, execute cancellations directly in Xentral, create returns and generate return labels, retrieve invoice documents from Xentral and send them automatically. All actions are logged in the armincx dashboard. Your team can see at any time what the AI has executed.
Yes. Many Xentral customers run multiple shops (different brands, different domains) through one Xentral account. armincx integrates all shops in one inbox. Your agent sees all orders, regardless of which shop they came from. The AI automatically detects which shop the inquiry came from and pulls the right data.
Zendesk and Gorgias are built for the US market. They focus on Shopify and the English-speaking world. DACH ERPs like Xentral, JTL, or Billbee aren't on their roadmap. armincx was built for the DACH e-commerce stack and has dedicated integrations for exactly these systems.
The technical connection via the Xentral REST API takes just a few minutes. You enter the API access in armincx and data syncs immediately. The more important part is workflow setup: your personal Customer Success Manager analyzes your most common ticket types, builds the AI workflows, and trains the AI on your product data. Typical total time to live: a few days to two weeks.
Yes. armincx is ISO 27001 certified. All data is hosted on servers in Frankfurt. The integration uses exclusively the official Xentral REST API. A Data Processing Agreement is available. Customer data is processed exclusively within the EU. The AI models run on European infrastructure.
Ticket history from the old system is not imported. That sounds dramatic but in practice it isn't. The relevant customer history (orders, invoices, returns) lives in Xentral and stays there fully intact. armincx accesses this data directly. You don't lose any context. armincx starts with a clean inbox and your Customer Success Manager configures the workflows.
