Connect to Xentral
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Xentral Integration
Verbinde deine Tools mit Chatarmin
Use cases of the Xentral integration in customer service?
Order and Stock Status at a Glance
Customers asking about delivery times or availability? Armin CX pulls the information directly from Xentral and responds automatically – even in cases of partial deliveries or stock shortages.
Initiate Returns & Cancellations Directly from Support
Customer reports a return in the chat? Armin CX automatically triggers the Xentral returns process – complete with information email, system entry, and tracking.
Automatically Provide Invoices & Credit Notes
Whether it's a PDF invoice, payment information, or a credit note: Armin CX recognises the request and automatically sends the correct Xentral document.
The Benefits of the Xentral Customer Service Integration from ArminCX
✅ Fewer queries, more transparency
Standard questions regarding stock, payment, and delivery are answered immediately – your team will be relieved.
🧩 All data in one place
Shop, support, and ERP data from your inventory management system are consolidated centrally in Armin CX.
⚙️ Process security & automation
All refunds, returns, and invoices are processed automatically. Fewer errors, more focus."
How to set up the Xentral integration
You connect the Xentral ERP system via API with ArminCX. Your inventory management automatically synchronises orders, customer data, and status changes. Support cases such as delivery status, returns, or invoices are automatically recognised and addressed from your ERP.
Frequent Questions about the Xentral Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup."
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Connect your tools with ArminCX. Start automated workflows, enhance support, and relieve your team. In days, not months.