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Klaviyo Integration
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Use cases of the Klaviyo integration in customer service?
Automated Follow-ups for Support Cases
After each resolved ticket or service interaction, a personalised email or SMS is automatically sent to the customer – for example, with a satisfaction survey, feedback link, or information on next steps.
Synchronise Contact and Ticket Data
All support contacts and their interactions are synchronised with Klaviyo. This way, you always have a complete overview of the service history and can follow up specifically if there are any outstanding issues.
Analysis of Service Feedback & Support Campaigns
Miss, how satisfied your customers are with the support: Analyse open rates, feedback responses, and identify which follow-ups truly add value – directly in Klaviyo and Armin CX.
The Benefits of the Klaviyo Customer Service Integration from ArminCX
Less Follow-ups, More Customer Satisfaction
Automated follow-ups reduce forgotten feedback and increase satisfaction without your team having to chase manually.
Comprehensive Service History
All support interactions are centrally documented and can be used for targeted service measures.
Better Feedback, Better Processes
By using automated feedback requests after each support case, you can identify areas for improvement and continuously enhance your service."
How to set up the Klaviyo integration
The integration connects ArminCX and Klaviyo directly: As soon as a support case is resolved, relevant data and contacts are automatically synchronised. You can set up workflows that, for example, automatically trigger a satisfaction survey or information email after a ticket is resolved. Feedback and responses are collected centrally in the system, helping you to make service quality measurable. The onboarding process is handled by the ArminCX team for you.
Frequent Questions about the Klaviyo Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup."
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