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Returnista Integration
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Use cases of the Returnista integration in customer service?
Automated D2C Returns Processing
Process returns directly in the support dashboard: check status, generate return labels, and initiate refunds – all with just a few clicks.
Self-Service for Your Customers
Customers automatically receive return status, shipping labels, and updates via WhatsApp, email, or chat – without having to wait for an agent.
Smarte CS-Automation
Automate standard cases such as refunds, exchanges, or label creation. Segment return reasons and optimise your processes with real-time data from Returnista.
The Benefits of the Returnista Customer Service Integration from ArminCX
Less manual work
Automate recurring tasks such as returns label creation or status inquiries, and ease the burden on your team.
Faster support, happier customers
Access real-time data from Returnista directly and significantly reduce wait times.
Flexible & scalable
Supports customised workflows via API. Ideal for growing D2C brands and multi-channel setups.
How to set up the Returnista integration
The integration connects Returnista to ArminCX via a secure API. Support staff can view and manage returns, refunds, and customer inquiries directly in the dashboard. Automated workflows handle standard cases such as status enquiries, label creation, and refunds. Advanced logic enables segmentation, analysis of return reasons, and omnichannel communication. Onboarding is carried out by the Customer Success Team at ArminCX, including templates and personalised support for a swift go-live.
Frequent Questions about the Returnista Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
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