Connect to JTL
Verbinde deine Tools nahtlos mit Chatarmin für bessere Workflows und Automatisierung.
JTL Integration
Verbinde deine Tools mit Chatarmin
Use cases of the JTL integration in customer service?
Automated Access to Orders, Customer Data & Stock Levels
Support staff can view all relevant information from JTL-Wawi directly within the ticket: order number, item status, partial delivery, invoice & shipping, without switching systems.
Self-Service for Marketplace and Shop Customers
Whether it's Amazon, eBay, or JTL-Shop: Customers can access invoices, track shipments, or check return statuses themselves – via WhatsApp, email, or web chat.
Automated Workflows for Marketplace Transactions & POS Transactions
Automatically initiate follow-ups, returns workflows, or satisfaction surveys based on events in JTL-eazyAuction or your shop, without the need for manual intervention.
The Benefits of the JTL Customer Service Integration from ArminCX
Full inventory management in sight
Armin CX taps into your JTL data sources in real-time – from JTL-Wawi to the shop
Lightning-fast support
Access stock, shipping, and customer communication directly from the CX dashboard
Multichannel-ready
Whether Shopify, Amazon, eBay, or brick-and-mortar retail: all channels managed centrally
Flexible API interfaces
Integration of custom fields and processes with REST or GraphQL API
How to set up the JTL integration
ArminCX uses the official JTL APIs (e.g. via JTL Connector, JTL Wawi interface or eazyAuction) to synchronise orders, customer master data, and transaction information in real-time. Based on this, support workflows, marketing triggers, and loyalty programmes can be fully automated. The ArminCX team manages the onboarding process (including configuration, templates, and personal support).
Frequent Questions about the JTL Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
Related Integrations
Omnisend
Enhance your Omnisend campaigns by using our tools to collect data and trigger personalised follow-ups.
Erfahre Mehr →
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
Erfahre Mehr →
Activate JTL now.
Connect your tools with ArminCX. Start automated workflows, enhance support, and relieve your team. In days, not months.