Smart ticketing that sorts, prioritizes and resolves your requests.
armincx brings structure to your support. Every request becomes a ticket with full context that you prioritize, track and keep on top of until it is resolved, even at high volume.
An inbox collects. A ticket system resolves.
Chaos in the inbox
Everything runs in parallel across separate systems. Emails in the inbox, messages on social, requests in live chat, calls on the phone. It all stacks up chronologically, everyone on the team checks for themselves who already replied, and you copy order data by hand from other tools.
Structure with smart ticketing
With armincx everything runs bundled and clear in one place. Every request becomes a ticket with status, priority and a set owner, enriched with the customer context from your tech stack. You see right away what is open and who is working on what, and hand tickets over cleanly when needed.
Resolve faster, every ticket in view
armincx brings structure to your support and speeds up every reply.
lost tickets
Every request is captured and tracked until it is resolved.
with smart ticketing
Clear assignment, full context and automation speed up every reply.
live
Your ticket system is fully up and running within days.
What ticketing really does for you
From the first message to the resolved request, all in one system.
Cross-channel overview
Requests from WhatsApp, email, phone, web chat and social land as tickets in a single view. Your team works in one interface and keeps the overview at all times.
Actions and context in the ticket
Trigger cancellations, create return labels and pull shipping status right inside the ticket, connected to Shopify, Shopware and JTL. armincx attaches the full context and history, and for standard replies you use canned responses.
Categorize and route
armincx detects topic, language, channel and brand and routes every ticket to the right team. Each request lands instantly with the person who can resolve it best.
"armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am seriously impressed with the tool."
Ticketing that thinks with you, live in days
Connect your channels
Connect WhatsApp, email, phone, web chat and social in a few clicks. armincx bundles every incoming request in one place.
Capture tickets automatically
Every request becomes a ticket automatically, enriched with order and customer data from your tech stack and assigned straight to the right person.
You are live
Your team prioritizes, comments and resolves tickets. Standard cases run automatically, complex cases go to the right person with full context. You control every lever yourself.
Your team stays on top of everything
Support keeps running smoothly, even at high volume, during holidays or when someone is out sick.
Collision detection
As soon as someone opens a ticket, everyone else sees that it is being handled. That way only one person works on a ticket, and the customer gets one clear answer.
Clean handovers
When someone is out or on holiday, you hand tickets over with one click. The full history stays intact, so the new person has the complete context right away.
SLA and status in view
Every ticket gets a clear response time target. You see at a glance which tickets are open, in progress or resolved, and every case stays visible until it is resolved.
"We brought over two years of ticket history and no data was lost. As smooth as a migration can possibly be."
Built for DACH commerce
armincx meets the requirements that German and Austrian shops actually have.
Cancellation-button workflow
From June 19, 2026, the EU cancellation button is mandatory, with fines of up to 50,000 euros for non-compliance. armincx accepts the cancellation, sends the confirmation of receipt automatically and documents the whole process in the ticket.
WhatsApp as a full channel
WhatsApp reaches over 80% of people in the DACH region. Other tools treat the channel as an afterthought or cover it only on the surface. With armincx, WhatsApp is a full ticket channel with every action.
GDPR and EU servers
All customer data sits on European servers, GDPR compliant. Data protection is standard with armincx and comes without an expensive add-on, unlike many large providers.
Every brand, every team, every channel
One setup for complex structures, whether multi-brand, multiple teams or many channels.
Multi-Brand
Separate views, roles and rules per brand or market. Each team sees exactly what is relevant for its brand.
Multi-Team
Tickets land with the right team automatically, by rule based on topic and language or manually via drag and drop.
Multi-Channel
WhatsApp, email, phone, web chat and social run as one ticket stream, with a unified overview across all channels.
"How many tickets come in, how long the first response time is, how many one person handles per day. We simply could not answer any of that before."
Direct integration with your e-commerce tech stack
armincx integrates deeply with every one of your tools, from shop system to logistics
Shopify
Automate support around orders, returns and shipping status.
Klaviyo
Send targeted WhatsApp campaigns based on your Klaviyo segments.
Xentral
Pull invoices, delivery status and product data straight from Xentral into your support team.
JTL
Access orders, customer data and stock levels from JTL-Wawi right inside support.
DHL
Create shipping labels, track parcels and manage returns right in the support dashboard.
Returnista
Manage returns, create labels and issue refunds right in the support dashboard.
Ready for a ticket system that really takes the load off?
armincx sorts requests automatically, resolves standard tickets on its own and gives your team time for the cases that really matter.
All tools in one platform
The complete customer service suite for modern e-commerce brands.
Centralized CRM
All customer data, tickets and purchase histories in one place, connected to Shopify, ERP and more. Your team instantly knows who the customer is and what happened last.
Read more →
Ticketing System
Smart ticketing for e-commerce support. Bundle all requests centrally, automate processing intelligently and maintain full control. Efficient ticket management for faster, better customer service in your online shop.
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Multilingual Support
Answer customer requests automatically in over 10 languages, without copy-paste and without separate teams. The AI detects language and context and keeps your brand voice consistent.
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Workflows
Automate routine tasks like pulling invoices or updating addresses with smart workflows. Use ready-made templates for fast replies and save time on recurring processes.
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Omnichannel Inbox
All your customer interactions in one place. WhatsApp, email, live chat, social and AI voice in one intuitive interface, so you keep the overview and handle every request from one system.
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Analytics & Dashboards
Keep an eye on your entire ticket volume and optimize processes in real time with smart CX analytics. Track automation, measure key KPIs and tailor dashboards for focused insights.
Read more →Over 450 brands that trust us.
This is what leading DACH e-commerce brands say about us.
Team Vitabay
vitabay
“Finally an AI that does not hallucinate.”
Gründer
Onemate
“Finally an AI workflow builder for the DACH e-com space.”
Gründer
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Co-Founder
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a huge amount of time and hassle, because we benefit from the team's best practices and experience.”
Gründer
vetain
“All channels, one AI, ERP integration with billbee and hands-on support from the founders on Slack Connect. Switching from Gorgias to armincx was a no-brainer for us.”
Team Vitabay
vitabay
“Finally an AI that does not hallucinate.”
Gründer
Onemate
“Finally an AI workflow builder for the DACH e-com space.”
Gründer
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Co-Founder
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a huge amount of time and hassle, because we benefit from the team's best practices and experience.”
Gründer
vetain
“All channels, one AI, ERP integration with billbee and hands-on support from the founders on Slack Connect. Switching from Gorgias to armincx was a no-brainer for us.”
Guides & Best Practices
Best ticket system for e-commerce 2026
A 2026 comparison of e-commerce ticket systems. armincx, Zendesk, Gorgias and others at a glance, with AI benchmarks and a cancellation-button check.
Top 15 Zendesk alternatives 2026
The best Zendesk alternatives in 2026: smart helpdesk tools with WhatsApp support, automation and GDPR compliance for e-commerce.
AI in customer service: the best tools 2026
The best AI tools for customer service in 2026, and how automation raises efficiency, cuts cost and makes customers happier.
Frequently asked questions about the ticket system
Yes, that is exactly what armincx is built for. No matter whether your customer writes via email, WhatsApp, social, phone or chat, every message becomes a ticket in one central view. Your team works in one place instead of five tools.
Fully flexible. You assign tickets automatically by language, topic, channel or brand, or manually via drag and drop. Views, roles and workflows are set per team or brand.
Operations keep running smoothly. You see instantly who is handling what and hand tickets over with the full history. Handovers stay clean, and your defined workflow kicks in when someone is out.
Yes. We help you migrate tickets, customer histories and CRM data. Zelesta brought over two years of ticket history with no data loss. You start with full context from day one.
Within days. The setup runs with no months-long IT project and no code. We guide you as soon as your internal structures are in place.
armincx accepts the cancellation and automatically sends the legally required confirmation of receipt. The whole process is documented in the ticket, so you meet the EU requirement from June 19, 2026, even at high volume.
All data is processed on European servers, GDPR compliant. Your content belongs to you.
armincx is built for DACH commerce. You get WhatsApp as a full channel, actions straight from the ticket including Shopware and JTL, the cancellation-button workflow and EU data protection as standard. Setup takes days, not months.
Rethink support today
Bundle every request into trackable tickets, automate the standard cases and take the load off your team.