Every channel. One inbox. No ticket slips through.
armincx bundles email, WhatsApp, social and phone in one inbox, with full customer context and AI that works alongside you. Built for e-commerce brands in the DACH region.
The problem: your support lives in five tools at once.
Your team answers the same questions hundreds of times and jumps between inboxes, apps and tabs doing it. That costs time and lets requests slip.
Ten tabs for one answer
Outlook, WhatsApp Web, Shopify, ERP, DHL. For every request you click through the whole tech stack and copy info from one window to the next.
A stranger on every channel
When the same customer writes via Instagram DM today and email tomorrow, you start from zero twice. Without history you ask for the order number and address that have long been in the system.
Messages slip through
Keeping an eye on five systems at once does not work. Between the tools, a request regularly slips through and stays unanswered.
Everything comes together in one place.
armincx collects every message from every channel in one inbox, attaches it to the right customer profile and turns it into a trackable ticket. Your team works on one interface instead of five.
per customer
One history across all channels. Your team sees instantly who is writing and what happened last.
for all channels
Email, WhatsApp, Instagram, Facebook, TikTok, phone and Trustpilot come together in one place.
lost tickets
Every message becomes a ticket automatically. Nothing sits in some separate inbox anymore.
What your inbox does for you.
Every channel becomes a trackable ticket, every customer a complete profile, and the AI delivers the answer right along with it.
Every channel becomes a ticket
Email, WhatsApp, Instagram DMs and comments, Facebook, TikTok, phone and Trustpilot. Even comments under your ads become tickets automatically. You connect new channels in a few clicks.
One customer, one profile, across channels
All messages and the full history hang on one contact, across channels. armincx merges tickets from the same customer automatically. You reply in one place, and your answer lands in the customer's original channel.
AI that works alongside you
For every request armincx delivers a ready reply draft that your team confirms with one click. Routine questions like order status or invoices are handled by the AI fully automatically.
"Whether it is Wednesday 8pm or Sunday 1pm: our customers always get the same quality, the same tone, the same helpfulness."
Live in a few days
Connect your channels
Connect email, WhatsApp, social, phone and web chat in minutes. Link your shop and ERP systems like Shopify, Billbee or JTL with one click. From the first connected channel, every incoming message runs straight into your inbox.
Set up team and views
Decide who sees which tickets. Automate standard processes and switch on the AI for recurring requests. With views by brand, channel or language, everyone on the team sees only their area.
Reply across channels
Reply fast and personally, with the full history, in the channel your customer chose. The AI gives you the matching reply suggestion, which you confirm with one click.
"The team supports us in every way with whatever we need. It feels like they are around us 24/7, looking after us."
This is how you bring order in
You decide who sees what and how tickets are distributed. Even at high volume and with a large team, everyone keeps the overview.
Views and filters
Build your own folders by topic, channel, brand, language or country. Returns, community management, partnership requests. Everyone on the team sees exactly what matters to them.
Automatic assignment and round robin
Tickets land with the right agents or team based on your rules. Even external service providers work with a restricted view of their area.
Notes, tags and merge
Leave internal notes your customer never sees. Assign automatic tags for reporting and merge duplicate tickets with one click.
Purpose-built for DACH e-commerce
armincx comes from the DACH region and works with the tools and standards your brand actually runs on.
Built for DACH
armincx is developed in the DACH region and support is in German. You talk to a team that knows your market.
GDPR compliant
German data processing and GDPR from the ground up. Customer data stays where it belongs.
German ERP integrations
Billbee, JTL, Xentral, Shopware. Exactly the systems your shop uses pull order, invoice and delivery data straight into the inbox.
AI phone assistant
Calls run into the same inbox. The phone AI answers every call, solves standard questions and creates a ticket for the team when needed.
One inbox for your whole portfolio.
Whether multiple brands, multiple countries or multiple languages: everything runs in one interface, cleanly separated and still centrally controllable.
Multi-Brand
A separate inbox and AI configuration per brand or shop, with its own knowledge and its own tone.
Multi-Language
Over 10 languages. armincx translates incoming tickets and replies automatically in your customer's language.
Multi-Channel
Whether WhatsApp, email, Instagram or phone: your team works everywhere from the same inbox.
"armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am seriously impressed with the tool."
Directly connected with your e-commerce tech stack.
armincx connects to every one of your tools, from shop system to logistics, and pulls the data straight into the ticket.
Shopify
Support around orders, returns and shipping status.
Klaviyo
Campaigns and segments straight from your customer data.
Xentral
Invoices, delivery status and product data in support.
JTL
Orders, customer data and stock levels from the Wawi.
DHL
Shipping labels, parcel tracking and returns from the inbox.
Returnista
Manage returns, create labels and issue refunds in the support dashboard.
Bring all channels into one inbox.
Reply faster, stop losing tickets and give your team one interface instead of five.
The complete CX suite for modern e-commerce brands.
The inbox is the base. AI agents, ticketing, CRM and automation build on top of it.
AI Agents
Your AI agents answer recurring questions autonomously and take the load off your team. They learn from your data, suggest smart replies and adapt to different countries and brands.
Read more →
Ticketing System
Smart ticketing for e-commerce support. Bundle all requests centrally, automate handling intelligently and keep full control for faster, better service in your online shop.
Read more →
Centralized CRM
All customer data, tickets and purchase histories in one place, connected to Shopify, ERP and more. Your team instantly knows who the customer is and what happened last.
Read more →
Workflows
Automate routine tasks like pulling invoices or updating addresses with smart workflows. Use ready-made templates for fast replies and save time on recurring processes.
Read more →
Omnichannel Inbox
Bundle all your customer interactions in one interface, across channels.
Read more →
Analytics & Dashboards
Keep an eye on your entire ticket volume and optimize processes in real time with smart CX analytics. Track automation, measure key KPIs and tailor dashboards for focused insights.
Read more →Leading DACH brands work with armincx.
From supplements to fashion to food. This is what support that comes together sounds like.
Team vitabay
vitabay
“Finally an AI that does not hallucinate.”
Founder
Onemate
“Finally an AI workflow builder for the DACH ecom space.”
Founder
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Co-Founder
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a huge amount of time and hassle, because we benefit from the team's best practices and experience.”
Founder
vetain
“All channels, one AI, ERP integration with billbee and hands-on support from the founders on Slack Connect, plus WhatsApp marketing and email. Switching from Gorgias to armincx was a no-brainer for us.”
Team vitabay
vitabay
“Finally an AI that does not hallucinate.”
Founder
Onemate
“Finally an AI workflow builder for the DACH ecom space.”
Founder
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Co-Founder
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a huge amount of time and hassle, because we benefit from the team's best practices and experience.”
Founder
vetain
“All channels, one AI, ERP integration with billbee and hands-on support from the founders on Slack Connect, plus WhatsApp marketing and email. Switching from Gorgias to armincx was a no-brainer for us.”
Guides & Best Practices
Challenges of AI in customer service, benefits and tools
The best AI tools for customer service in 2026. How AI raises efficiency and customer satisfaction, with typical challenges and best practices.
AI chatbots in customer service: the guide
The best customer service chatbots for e-commerce in 2026, and how AI bots automate support.
Gorgias pricing 2026: what the Shopify helpdesk really costs
What Gorgias really costs, and how you get more for less with armincx.
Frequently asked questions about the omnichannel inbox
Yes. Email, WhatsApp, Instagram, Facebook, TikTok, phone and Trustpilot all run into one inbox as trackable tickets.
In days. You connect channels in minutes and we guide you through the setup.
We migrate your tickets and customer histories, so you start with full context. Zelesta brought over two years of history with no data loss.
Yes. With views, roles and rules per team, brand, channel or language, everyone sees only their area.
Full customer history in one place plus AI reply drafts you confirm with one click, in the customer's original channel.
All data is processed on European servers, GDPR compliant. Your content belongs to you.
Yes. Even comments under your ads become tickets automatically, so nothing slips through.
Support that comes together.
Maximum overview, faster replies and a team that works on one interface.