A CRM that knows everything about your customers.
Orders, invoices, returns, tickets and the full history come together in one profile, connected to Shopify, your ERP and your marketing tools. Your team knows who's writing and what happened last, right away.
Your customer data lives in silos. armincx brings it together.
Orders, invoices, returns, marketing and support history sit in separate systems. armincx pulls them into one profile your team gets at a glance.
Separate systems
The order sits in Shopify, the invoice in your ERP, the return in your returns tool. Marketing data lives in Klaviyo, the support history in your helpdesk. To get the full picture, your team clicks through one system after another and keeps the same data in several places. No tool knows what the others are doing, and every request starts with the same hunt.
One profile in armincx
Every order, invoice and return attaches to the right profile automatically, alongside the marketing segments and the complete support history in one place. Your team sees the whole customer at a glance, with no tab-hopping and no double entry. Every connected system feeds its data straight into the profile, and any change shows up everywhere at once.
Every system in one profile, with nothing lost.
When you switch to armincx, all your systems come together in one profile, and your full customer history moves over in one piece.
data lost
During migration. Your customer data and history move over in full.
ticket and customer history
Your complete history moves into your new profile, with no gaps.
in one profile
Shop, ERP, returns, marketing and logistics run in a single record.
What the centralized CRM actually does
A complete profile for every customer, one you structure yourself and that remembers every interaction.
Everything in one place
armincx brings master data, the full order and payment history and every ticket from all your systems into one profile. Your team sees at a glance who's writing and what happened last. All data sits fully GDPR-compliant on European servers.
Build the structure yourself
Add tags, build your own segments and custom fields, and leave internal notes your customer never sees. Organize customers exactly the way your business works, and find any group again in seconds.
Memory for every customer
armincx remembers context from earlier conversations, across every channel. When the same customer writes again weeks later, each reply builds on the last instead of starting from scratch. So every contact feels personal.
"armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I'm seriously impressed with the tool."
How you set up your centralized CRM
We guide you through setup, and your centralized CRM is ready in a few days.
Connect your systems
You connect shop, ERP, marketing and logistics in a few clicks, with no lift for your team.
Data flows together automatically
armincx pulls orders, invoices, returns and the full history onto the right profile. We handle the field mapping for you.
Live and in control
Your team works with full context from day one. You set roles, views and access per person, brand and market.
Where the data comes from
From every connected system, the right info lands on the right profile automatically. Always live, no double entry, nothing lost.
Shop and ERP
Shopify, Shopware, Billbee, JTL and Xentral feed orders, invoices, delivery data and products straight into the profile.
Returns and logistics
Returnista, DHL and others push returns, labels and the current shipping status into the profile. Tracking is always live.
Marketing and channels
Klaviyo and WhatsApp deliver segments, opt-ins and engagement, plus the full conversation from email, WhatsApp, social and phone.
One profile, shared by support and marketing
Support and marketing work from the same profile instead of syncing it across three tools. What one side knows, the other uses right away.
From support to marketing
What your support team records becomes usable for marketing straight away. When an agent adds a tag like VIP or allergic to nuts, it shows up in your WhatsApp campaigns and Klaviyo segments. If a customer asks about a larger size, they land in the right segment. So every request sharpens your marketing.
From marketing to support
What the profile knows about purchases and marketing, your support sees instantly. The agent spots the repeat customer with twelve orders, the last campaign they opened and the products that fit. So your team replies with full context.
Actions you take right on the profile
Whatever the customer needs, you handle it right on the profile, in one click and connected to Shopify and your ERP. No detour through another tool.
Order
Create a new order right on the profile, for example over WhatsApp.
Refund
Refund the full amount or part of it, straight from the profile.
Cancel
Cancel an order while it hasn't shipped yet.
Address
Update the delivery address and write it back to shop and ERP.
Discount
Generate a code and send it to the customer in one click.
Return
Start a return or exchange and create the label.
"We brought over two years of ticket history and lost nothing. About as smooth as a migration gets."
Every brand, every market, one data model
Whether you run multiple brands, countries or languages, every profile comes together centrally, cleanly separated and still in your control.
Multi-brand
Separate profiles, tags and permissions per brand or shop. Each team sees exactly its own customers.
Multi-market
Customer data cleanly separated per country, with local systems and numbers, all in one view.
Multi-channel
Every order and every message from every channel lands on the same profile.
Direct integration with your e-commerce tech stack
armincx connects directly with your tools, from shop system to logistics.
Shopify
Automate support around orders, returns and shipping status.
Klaviyo
Send targeted WhatsApp campaigns based on Klaviyo segments.
Xentral
Pull invoices, delivery status and product data from Xentral into your support team.
JTL
Access orders, customer data and stock from JTL-Wawi right in support.
DHL
Create shipping labels, track parcels and manage returns right in the support dashboard.
Returnista
Manage returns, create labels and issue refunds right in the support dashboard.
Ready to bring your customer data together?
armincx bundles every order, every ticket and every data source into one profile your whole team understands.
All tools in one platform
The complete customer service suite for modern e-commerce brands.
AI Agents
Your AI agents answer recurring questions on their own and take load off your team. They learn from your data and adapt per country or brand.
Read more →
Ticketing System
Every request becomes a trackable ticket with status, priority and owner. Full control, even at high volume.
Read more →
Multilingual Support
Answer questions automatically in 10+ languages, with no copy-paste and no separate teams. The AI reads language and context and keeps your brand voice.
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Workflows
Automate routine tasks like invoice retrieval or address updates with smart workflows and ready-made templates.
Read more →
Omnichannel Inbox
Every customer interaction from WhatsApp to email, live chat, social and AI voice in one surface. Your team follows the full customer journey across channels.
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Analytics & Dashboards
Keep an eye on your entire ticket volume and improve workflows in real time. Track your automation rate and your key KPIs.
Read more →450+ brands rely on armincx
Here's what leading e-commerce brands say.
Team Vitabay
vitabay
“Finally an AI that doesn't hallucinate.”
Founder
Onemate
“Finally an AI workflow builder for the DACH e-com space.”
Co-Founder
FarbenLöwe
“POV: you scale your e-commerce business to 20M with 2.5 full-time people in support.”
Founder
Naughty Nuts
“The done-for-you package gives us full control and saves a ton of time and hassle. We benefit directly from the team's best practices.”
Founder
vetain
“All channels, one AI, ERP integration with billbee, and hands-on support with the founders on Slack Connect. Switching from Gorgias to armincx was a no-brainer for us.”
Team Vitabay
vitabay
“Finally an AI that doesn't hallucinate.”
Founder
Onemate
“Finally an AI workflow builder for the DACH e-com space.”
Co-Founder
FarbenLöwe
“POV: you scale your e-commerce business to 20M with 2.5 full-time people in support.”
Founder
Naughty Nuts
“The done-for-you package gives us full control and saves a ton of time and hassle. We benefit directly from the team's best practices.”
Founder
vetain
“All channels, one AI, ERP integration with billbee, and hands-on support with the founders on Slack Connect. Switching from Gorgias to armincx was a no-brainer for us.”
Guides & Best Practices
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ERP & Inventory Systems for E-Commerce
ERP systems automate inventory, orders and accounting. Ideal for growing brands with a CX focus.
Common questions about the centralized CRM
armincx is the operational customer profile for your e-commerce service. It brings orders, tickets and history from all your systems together. A sales CRM like HubSpot for your pipeline and a marketing tool like Klaviyo work alongside armincx rather than getting replaced. Data flows between the tools.
You connect shop, ERP, returns tools, marketing and logistics, for example Shopify, Shopware, Billbee, JTL, Xentral, Klaviyo, DHL and Returnista. Live data like order status and tracking is pulled in real time, while lasting data like contacts, segments and history syncs continuously into the profile.
Yes. We help you migrate your customer data and years of ticket history, with nothing lost. We handle the field mapping from Zendesk, Gorgias and others. You start with full context from day one.
You assign roles and permissions per person. An external provider sees only their area, and payment and personal data only go to those who need them. You separate views by brand, market and team.
Right on the customer profile. You handle access, deletion and correction of a request in one place instead of five separate systems. All data sits GDPR-compliant on European servers.
Yes. Support and marketing work from the same record. A support tag like VIP shows up in your WhatsApp campaigns and Klaviyo segments right away, and your support sees purchase behavior and marketing engagement directly on the profile.
With pure helpdesks, the customer profile is stitched together across several tools and stays support-only. With armincx it's one profile for support and marketing, with native connections to German ERPs like Billbee and JTL, EU data protection by default and setup in days rather than months.
In a few days. There's no months-long IT project and no code. We guide you through setup once your systems are connected.
Bring all your customer data together
One profile per customer, fed by every system, used by support and marketing.