The AI phone assistant for your online shop
The problem: constant calls block the time for real advice
Around 40% of all e-commerce requests are about the same repetitive topics: order status, delivery time, returns, and so on. Every one of these calls costs your team time that is missing for the truly advice-heavy cases.
Long hold queues
Customers hang on the line and give up in frustration. The lost call often ends in a return and a bad review.
Calls after hours
After hours and on weekends no one reaches you. That is exactly when your customers call, and they move to the competition when no one picks up.
Always the same requests
Your team answers the same standard questions all day. There is barely any time left for the tricky cases that need real attention.
This is what your AI agent does on the phone
It solves the standard cases instantly and hands the rest to your team cleanly prepared.
of all phone requests
answered by your AI agent fully automatically. Order status, shipping, returns, invoices, and more.
available
Even late at night, on weekends and in the middle of Black Week.
hold queue
Every call is answered instantly, your customer speaks directly with your agent.
More time for the customers who need real advice.
Six calls that armincx voice handles on the phone. They are the most common requests in any shop, and your AI agent handles them right in the conversation.
Tracking
Where is my parcel? armincx pulls the shipment status from your shop in real time and says it right on the phone.
Returns & complaints
armincx takes down a return or complaint right in the call. The follow-up then runs automatically by email or WhatsApp, and it collects any needed photos via WhatsApp.
Cancellations
If someone wants to cancel, armincx recognizes the request and automatically sends the right internal email to your team or triggers the process itself.
Routing
If a call belongs with a specialist team, armincx routes it automatically to the right department, whether support or purchasing.
Product advice
armincx answers questions about sizes, materials or availability straight from your product data.
Opening hours and info
Opening hours, shipping costs, delivery times. armincx clears up the same standard questions around the clock.
What your AI agent really does
Your AI agent holds a real conversation, in natural language and in real time. Modern voice technology is well past the rigid scripts of the past.
Replies in real time
Your AI agent responds with no noticeable delay and sounds natural and calm.
Understands real speech
Full sentences, dialect, follow-up questions and topic changes mid-conversation. Even with background noise.
Pulls live data
During the call it accesses your shop directly and gives order status, delivery time or invoice in seconds.
This is how you set up your AI phone assistant
No long, annoying setup. We build your AI agent together with you and guide you to go-live.
Connect shop and tech stack
armincx connects to your shop and tech stack, from Shopify via Xentral to Zendesk. That way your AI agent understands your entire shop and accesses orders, invoices and delivery status in real time mid-conversation.
Train armincx
You feed your AI agent with your knowledge base: guides, FAQ, shipping and return policies. That is exactly where it draws its answers from. You set voice, tone and language yourself, so it sounds like a seasoned team member.
Go live and adjust
Activate the number, test, go live. Your AI agent solves the standard cases itself. Complex cases it hands to your team via automatic ticket creation, including a full call summary. Your team is instantly in the picture and starts with no follow-up questions.
Why many e-com brands still hesitate
Voice feels like a big step, so most brands wait. Yet you only need a few minutes to see for yourself.
"I want to hear armincx voice first"
Understandable. Before you decide on anything, you are live with your AI agent on the phone. You hear for yourself how it talks to your customers.
"Do my customers even want this?"
Above all, your customers want a fast, correct answer without a hold queue. That is exactly what your AI agent delivers. Anyone who prefers a human is forwarded right away.
"Sounds like a complicated setup"
Not for you. We connect your systems and set up your AI agent together with you. You are ready in days, with no elaborate setup or code.
Built for e-commerce, connects all your channels
armincx voice is built with experience from over 450 e-commerce brands and knows all your channels, with no isolated silos. A phone bot without access to your shop stays an answering machine, with access it becomes real first-level support.
for all channels
Every call becomes a ticket in the same inbox as chat and email and lands in the central CRM. Your team sees every customer across all channels at a glance.
e-commerce
From orders to returns to product variants. armincx knows e-commerce logic out of the box and moves through it as confidently as your best team member.
integrated with your shop
armincx's e-commerce integrations run deep. Your AI agent reliably accesses your data and acts as an expert in your ecosystem.
Integrate your tech stack
Connect all relevant data sources to answer customer requests efficiently and precisely.
Shopify
Access to order numbers, tracking information, invoice details and customer profiles.
Klaviyo
Sync of customer profiles, preferences and contact information.
Shopware
Access to order status, product availability, invoices, shipping details and customer profiles.
Xentral
Pull invoices, delivery status and product data straight from Xentral into your support team.
JTL
Access orders, customer data and stock levels from JTL-Wawi right inside support.
Zendesk
Links support tickets, customer histories and open requests.
Ready to scale your e-commerce support?
Experience armincx's AI phone assistant live in action. Book a personal demo and see how leading DACH brands deliver instant, intelligent customer support without hiring extra staff.
Built on a real e-commerce platform
armincx is the platform your AI agent runs on. An ecosystem for all channels, secure and individually configurable.
AI all-in-one ecosystem
By connecting to one suite, your entire customer service runs on a central platform. Whether phone, chat, website, social media or WhatsApp, your customers reach you 24/7 on every channel, and you control it all from one dashboard.
GDPR compliant
armincx meets all requirements of the General Data Protection Regulation (GDPR) and ensures customer data is processed securely and in line with the law.
Guides & Best Practices
Top 9 AI phone assistants for businesses
AI phone assistants deliver 24/7 support, cut cost and automate calls, with GDPR-compliant voice AI for e-commerce.
The best AI tools in customer service (2026)
The best AI tools for customer service in 2026. How automation raises efficiency and cuts cost.
The best AI chatbot providers for businesses
The best chatbot providers to automate customer service and raise interaction quality.
Frequently asked questions about the AI phone assistant
We have answers.
armincx connects to your shop and tech stack, from Shopify to Xentral to Zendesk, and pulls orders, invoices and delivery status live during the call.
In days. We connect your systems and set up your AI agent with you, with no elaborate setup or code.
All data is processed on European servers, GDPR compliant, and handled securely and lawfully.
Over 10 languages. The agent detects language and context and replies in your customer's language.
The agent solves standard cases itself and hands complex cases to your team via automatic ticket creation, including a full call summary.
Ready to scale your e-commerce support?
Book a personal demo and see how leading DACH brands deliver instant, intelligent support without hiring extra staff.