With armincx by Chatarmin, the AI agent finds orders in Shopware by order number or the customer's email address. It looks up customer data and stock levels, cancels orders and uses the data directly in its reply.
Quick check for decision-makers
Find the order, check stock, cancel: with Shopware in armincx, the AI agent handles it right in the ticket, so your team no longer has to search the Shopware admin.
The AI agent searches for an order in Shopware by order number or by the customer's email address. If the customer doesn't have the number to hand, the email is enough.
The agent can also look up the customer in Shopware and use the customer data in its reply.
If someone asks whether an item is still available, the agent looks up the product in Shopware, including its stock level.
The agent pulls the stock level directly from Shopware, so its answer is based on the data from your shop.
Once you give the AI agent the cancel action, it sets an order to cancelled in Shopware when a customer wants to cancel.
The cancellation only changes the order status. It doesn't refund any payment and doesn't change the delivery. Both go through your existing processes.
With the Shopware integration, the armincx AI agent uses the order data from your shop: it searches for orders, looks up customers and products, and uses these details in its reply to the customer.
Under Integrations, select Shopware and click Connect. Then add an account, enter your Shopware credentials and confirm the requested permissions.
Once connected, give your AI agents these Shopware actions:
| Action | What happens |
|---|---|
| Get order | by order number or by the customer's email address |
| Get customer | customer data from Shopware |
| Get product | product including stock level |
| Cancel order | sets the order status to cancelled |
AI agents can also use the Shopware actions for automated support tasks.
You'll find the step-by-step guide in our documentation.
A customer asks about her order but doesn't have the number. The AI agent finds the order in Shopware via her email address and replies with the order details.
A customer asks whether an item is available. The agent looks up the product in Shopware and replies with the stock level from Shopware.
A customer wants to cancel their order. The agent sets it to cancelled in Shopware and, as set in its instructions, makes clear that the refund will follow separately.
When the AI agent cancels an order, only its status changes in Shopware. Two things don't happen:
In the agent's instructions, define how it words cancellations to the customer. For example, it shouldn't say the money is already back, but that the refund will follow separately.
If the customer has given neither an order number nor an email address, have the agent ask for one of the two.
How the armincx workflow compares with looking things up manually in the Shopware admin.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
The integration is built for shops on Shopware that handle customer service with armincx.
The agent then searches by email address. Your team doesn't have to check the Shopware admin first.
The agent looks up the product with its stock level. The answer is based on the data from your shop.
If you use an ERP such as JTL or Xentral alongside Shopware, you can connect it to armincx too. So all requests land in the same inbox.
What leading e-commerce brands from the DACH region say about armincx.
Tobias J.
Braun Büffel
“Intuitive to use and quick in support.”
Dominik Englputzeder
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
Matthias Leibitz
T1TAN
“Top tool. Integrates into our entire tech stack.”
Eren Karacabay
vitabay
“Finally, an AI that doesn’t hallucinate.”
Braun Büffel
“Intuitive to use and quick in support.”
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
T1TAN
“Top tool. Integrates into our entire tech stack.”
vitabay
“Finally, an AI that doesn’t hallucinate.”
Have your Shopware shop credentials ready. When connecting, you confirm the requested permissions.
Under Integrations, select Shopware, click Connect, add an account and confirm the permissions.
Give your AI agent the Shopware actions and define how it words cancellations to the customer.
Have your Shopware shop credentials ready. When connecting, you confirm the requested permissions.
Under Integrations, select Shopware, click Connect, add an account and confirm the permissions.
Give your AI agent the Shopware actions and define how it words cancellations to the customer.
The Shopware integration is part of armincx. To connect, you need the credentials for your Shopware shop.
What armincx costs for your team depends on your ticket volume and the channels you use. We'll go through your setup with you on a call.
These tools complement Shopware in customer service.
Everything you need to know about the integration.
The credentials for your Shopware shop. When connecting, you confirm the permissions armincx requests.
Yes. It also searches for orders in Shopware by the customer's email address.
Getting an order, getting a customer, getting a product including its stock level, and cancelling an order.
Yes. When it looks up a product, it gets the stock level too.
No. The cancellation only changes the order status, and your team handles the refund separately.
No. The cancellation only changes the status and doesn't affect the delivery.
No. Address changes aren't currently one of the four Shopware actions.
Yes. It uses the order, customer and product data it retrieves directly in its reply to the customer.
Yes. AI agents can also use the Shopware actions for automated support tasks.
In 15 minutes we'll show you how the AI agent finds orders, checks stock and handles cancellations in the ticket.
