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Zendesk Integration
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Use cases of the Zendesk integration in customer service?
Synchronising Tickets & Contacts
Armin CX synchronises all support data from Zendesk. Tickets, contact information, and relevant metadata are available in the central dashboard.
Automated Follow-ups from ArminCX
Even if a case has been initiated in Zendesk: ArminCX automatically takes over follow-up communication via WhatsApp, email, or SMS – including segmentation.
Migration with 1-Click Setup
Switch from Zendesk to Armin CX in just a few days. Tickets, contacts, and relevant contexts will be transferred – including channel assignments and automations.
The Benefits of the Zendesk Customer Service Integration from ArminCX
Everything in One Place
No more tab switching: all channels, contexts, and workflows in one dashboard.
Stress-free Migration
Easily transfer Zendesk tickets and customer profiles (including support from the Armin CX team).
Faster, Modern, More Affordable
No expensive seats or a patchwork of plugins. Armin CX is designed for e-commerce teams.
How to set up the Zendesk integration
ArminCX connects to Zendesk via API. Existing tickets, user profiles, and channel logs are imported. In the background, the setup for automated responses, new workflows, and real-time communication via WhatsApp, email, and other platforms is already underway. Many teams also use the integration for a gradual migration. ArminCX takes over processes and continually reduces dependence on Zendesk.
Frequent Questions about the Zendesk Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
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