We at chatarmin.com (chatarmin.com GmbH in foundation) are committed to protecting your privacy. This Privacy Policy applies to the information collected on our website www.chatarmin.com by chatarmin.com acting as a controller. In this policy, we describe how we collect, receive, use, store, share, transfer, and process your personal information in relation to your use of our website, services and our newsletter we send out to you.
This Privacy Policy does apply to the data our chatarmin.com software solution processes on behalf of our clients (Client Data) in our capacity as a platform provider (chatarmin.com Software) that you may access using the “Login” function on our website.
You are free to decide, if you want to visit the websites without submitting personal information about yourself. When you want to contact us regarding any services or content of chatarmin.com, we request that you provide Personal Information about yourself.
On top of this privacy policy our terms of service apply to the data our chatarmin.com conversational commerce (cCom) software solution processes on behalf of our clients (client data) in our capacity as a platform provider (chatarmin.com) that you may access using the “log in” function on our website. Your use of chatarmin.com services or products is covered under our terms of service as well as this privacy policy.
1. Name and contact details of the controller
This privacy policy applies to data processing by:
chatarmin.com (hereinafter: Chatarmin or chatarmin.com or chatarmin.com GmbH in foundation)
Kaiserstraße 89
1070 Wien
Austria
E-Mail: johannes@chatarmin.com
2. Processing of data
In the following, we inform you about our data processing in relation to our site, its purposes and legal basis, the collected data the respective storage period and, if applicable, specific objection and removal options.
a) Log files
When you visit chatarmin.com, the browser used on your terminal device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file.
Type of Data
The following information is collected without your intervention:
Purposes
The data mentioned will be processed by us for the following purposes:
Legal Basis
The legal basis for the data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the above listed purposes for data processing.
Storage Period
The data will be deleted as soon as they are no longer necessary for the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session is ended. In the case of storage of the data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses are anonymized by deleting the last eight bits, so that an identification of you is no longer possible.
3. Disclosure
Your personal data will not be transferred to third parties for purposes other than those listed below. We will only pass on your personal data to third parties if:
4. Transfer to third countries
As a company working on a global scale, we share the data we process with recipients (service providers or other third parties) who may be located outside the EEA. To the extent that no statutory level of security comparable to the European data protection laws exists in such countries, we will adopt appropriate measures to ensure that your personal data will be adequately protected in these countries. In particular, we may apply the standard contractual clauses published by the European Commission. In case we transfer data to the USA, you should be aware that the European Court of Justice (CJEU) evaluated the applicable data protection level providing less protection than the applicable data protection in the EU („Schrems II“ C-311/18). This assessment is based on the US authorities’ intelligence activities concerning the personal data transferred to the United States. According to the CJEU, surveillance programmes cannot be regarded as limited to what is strictly necessary and data subjects have no right to an effective remedy actionable in the courts against the US authorities. Considering these circumstances, we regular monitor the legal requirements of data transfers to the US. In addition, we conduct assessments regarding the risks of the access by US authorities to the personal data we send to the USA and the need to provide additional safeguards. You may contact our data protection officer for further information, and, in particular, request inspection of the standard contractual contracts concluded.
5. Right of objection
If your personal data are processed on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right, pursuant to Art. 21 GDPR, to object to the processing of your personal data if there are reasons for doing so which arise from your particular situation or if the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without stating a particular situation.
If you would like to make use of your right of revocation or objection, simply send an e-mail to johannes@chatarmin.com. We will delete your full set of collected personal data - if not already fully anonymized - respectively.
6. Further rights of data subjects
You have the right:
7. Actuality and changes to this Privacy Policy
This Privacy Policy is currently valid as of 10th of February 2023. Due to the further development of our website and offers about it or due to changed legal or official requirements, it may be necessary to change this privacy policy.
In the case of requesting a demonstration of any services or products related to chatarmin.com, we might request some personal information about yourself, including but not limited to: your surname, last name, email address and telephone number. If we do use any cookies, you will be asked to give expressed consent upon visiting our services. You will be able to access a cookie manager and cookie policy in that instance.
Chatarmin.com will in no case ever sell your personal information to any third party.
Voluntarily giving consent to receive communication from chatarmin.com might lead to the usage of your personal information for marketing purposes.
8. The role of WhatsApp as a service provider
In any case user interaction with WhatsApp is possible or required, your usage of WhatsApp will be solely governed with WhatsApp:
WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland. Please refer to the respective privacy policy: https://www.whatsapp.com/legal/privacy-policy-eea
Upon starting a chat with our - or one of our clients’ - WhatsApp Business Platform Accounts (WhatsApp Business Account), you will be directed to WhatsApp and have the possibility to chat with the respective WhatsApp business account.
This data is end-to-end encrypted as covered under the WhatsApp’s business sub-processors’ server infrastructures, as per the WhatsApp help center. Be aware WhatsApp only uses aggregated and anonymized data for statistical and product development purposes as per the WhatsApp Business Terms of Service. This anonymized and already end-to-end encrypted data is stored in one of WhatsApp Sub-Processors List.
No other third parties will gain access to your data, or your users’ data.
Be aware any of the data stored, collected or aggregated by chatarmin.com will be hosted on servers within the DACH region or EU, respectively.
Learn more about the WhatsApp Business Platform Data usage here in the WhatsApp Data Processing Terms as well as the WhatsApp Business Data Transfer Addendum.
Respective of the above mentioned WhatsApp legal documentation, we collect WhatsApp phone numbers and usernames through your - or your clients’ - WhatsApp user profile. We use this and other information you provide to recognize you, respond to you, manage your preferences and contact you through WhatsApp after receiving your approval to do so.
Feel free to withdraw your consent at any time. Simply contact johannes@chatarmin.com in this instance.
Additions to this privacy policy, that might be of your interest, are the Chatarmin Terms of Service as well as the GDPR-compliance statement of our CEO and founder Johannes Mansbart.