AI agents that solve the whole case, not just reply.
armincx takes on recurring requests from start to finish, understands the context and acts on its own. Your team only handles the cases that truly need a human.
Workflows build the base. Agents think further.
Workflows automate the known.
A workflow is perfect for the case you already know: where is my order, cancellations, invoices. But you have to think through and build every edge case yourself in advance. Anything you did not foresee slips through and lands back with your team.
Agents handle the rest.
An agent understands the context instead of just running preset rules. It uses your workflows where they fit and handles the rest: the edge cases, the combined requests, everything unplanned. If information is missing, it does not guess, it acts within your approvals or escalates cleanly to the team. And it learns with every ticket.
They know your case and act on their own. 24/7.
Agents that understand, act and only escalate when it is truly needed.
of repetitive tickets
answered by the agents fully automatically. That is up to 40% of your entire ticket volume.
live
No weeks of setup. The agents are ready fast and take over right away.
with AI suggestions
armincx delivers the finished reply, your team confirms with one click.
What the agents really do.
They take real actions
Tickets are not just answered, the whole case gets solved. armincx accesses your data, triggers the right action directly in the shop and closes the case. A request becomes a completed task.
They pull live data in real time
The agents access order status, shipping data and products live from Shopify and your logistics. They always send the current status, including a tracking link, not an outdated canned reply.
They understand images and attachments
When a customer sends a photo of a damaged product, armincx recognizes what it is about and handles the complaint. Exactly where simple bots give up.
"armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I am seriously impressed with the tool."
Three steps to an agent that knows your shop by heart.
Understand shop and brand
armincx scrapes your shop URL. In a few minutes it reads every page (assortment, prices, shipping and return policies, FAQ). It picks up your tone, formal or casual, and your brand story. After that it sounds like a seasoned team member.
Train armincx
Based on your real ticket history, armincx learns from the answers your team has already given. Add live product data from your tech stack, Q&A pairs, PDFs, guides and your existing macros. Built with experience from 450+ e-commerce brands, it understands variants, shipping and return logic out of the box.
Live and in control
In operation it pulls the live data it needs: order status via Get Order, shipments via Get Shipments, products via Get Product from Shopify and your logistics. Then it decides for itself: answer, ask back or escalate cleanly. You set every lever, from reply length and tone to the topics that go straight to the team.
Once set up, your agents keep getting better.
Most bots are as smart on day 100 as on day 1. armincx keeps learning in daily operation:
With every resolved ticket
With every piece of feedback from your team
With every update in your shop
Even the tricky cases. Reliably solved.
Customers rarely write to a script. The agent reads the whole request, combines the right workflows and solves what simple bots fail at.
Combined requests
If someone asks about their parcel and wants to change the size at the same time, the agent recognizes both, pulls the right workflows: fetch status from Shopify, adjust the order while it can still be changed. Two requests, one answer.
Individual questions
Which size for which build, which product for an allergy, which material for what. The agent knows your assortment, size charts and ingredients and answers even individual detail questions, with the right product and link. Whatever it cannot back up for sure goes to the team.
Complex requests
Long, rambling messages with the actual request buried in the middle, plus a screenshot or photo. The agent reads through, understands what it is about, pulls the matching order and triggers the right action. Exactly where simple bots give up.
"Whether it is Wednesday 8pm or Sunday 1pm: our customers always get the same quality, the same tone, the same helpfulness."
Full control. No black-box feeling.
You decide how much the agent handles itself. You see what it does and why at any time.
Automation at your pace
Fully automatic or only with your approval, you decide per action. As trust grows you release more and the automation rate climbs steadily.
Every step traceable
For every case you see how the agent reasoned and which data it used. If something is off, you adjust its instructions with a quick piece of feedback.
No made-up answers
armincx invents nothing. It answers from your shop, your policies and your ticket history. When information is missing, it escalates cleanly to the team.
Every brand, every market, every language.
Multi-Brand
One agent per brand, per market or per use case. Each with its own knowledge and its own tone.
Multi-Language
Over 10 languages. armincx detects language and context automatically and replies consistently in your brand voice.
Multi-Channel
Whether WhatsApp, email, Instagram or web chat, the agent replies everywhere in the right format and tone.
Direct integration with your e-commerce tech stack
armincx integrates deeply with every one of your tools, from shop system to logistics.
Shopify
Automate support around orders, returns and shipping status.
Klaviyo
Send targeted WhatsApp campaigns based on your Klaviyo segments.
Xentral
Pull invoices, delivery status and product data straight from Xentral into your support team.
JTL
Access orders, customer data and stock levels from JTL-Wawi right inside support.
DHL
Create shipping labels, track parcels and manage returns right in the support dashboard.
Returnista
Manage returns, create labels and issue refunds right in the support dashboard.
Ready for more efficiency in customer service?
Automate routine tasks, speed up resolutions and give your team time for the customers who need it most.
All tools in one platform
The complete customer service suite for modern e-commerce brands.
Centralized CRM
All customer data, tickets and purchase histories in one place, connected to Shopify, ERP and more. Your team instantly knows who the customer is and what happened last.
Read more →
Ticketing System
Smart ticketing for e-commerce support. Bundle all requests centrally, automate handling intelligently and keep full control for faster, better service in your online shop.
Read more →
Multilingual Support
Answer customer requests automatically in over 10 languages, without copy-paste and without separate teams. The AI detects language and context and keeps your brand voice.
Read more →
Workflows
Automate routine tasks like pulling invoices or updating addresses with smart workflows. Use ready-made templates for fast replies and save time on recurring processes.
Read more →
Omnichannel Inbox
All your customer interactions in one place. WhatsApp, email, live chat, social and AI voice in one intuitive interface, so you keep the overview and handle every request from one system.
Read more →
Analytics & Dashboards
Keep an eye on your entire ticket volume and optimize processes in real time with smart CX analytics. Track automation, measure key KPIs and tailor dashboards for focused insights.
Read more →Over 450 brands that trust us.
This is what leading DACH e-commerce brands say about us.
Team Vitabay
vitabay
“Finally an AI that does not hallucinate.”
Founder
Onemate
“Finally an AI workflow builder for the DACH ecom space.”
Founder
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Co-Founder
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a huge amount of time and hassle, because we benefit from the team's best practices and experience.”
Founder
vetain
“All channels, one AI, ERP integration with billbee and hands-on support from the founders on Slack Connect, plus WhatsApp marketing and email. Switching from Gorgias to armincx was a no-brainer for us.”
Team Vitabay
vitabay
“Finally an AI that does not hallucinate.”
Founder
Onemate
“Finally an AI workflow builder for the DACH ecom space.”
Founder
FarbenLöwe
“POV: how to scale an ecom business to 20M with 2.5 FTE in CS.”
Co-Founder
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a huge amount of time and hassle, because we benefit from the team's best practices and experience.”
Founder
vetain
“All channels, one AI, ERP integration with billbee and hands-on support from the founders on Slack Connect, plus WhatsApp marketing and email. Switching from Gorgias to armincx was a no-brainer for us.”
Guides & Best Practices
AI in customer service: the best tools 2026
The best AI tools for customer service in 2026, and how automation raises efficiency and cuts cost.
AI customer service chatbots 2026
The best customer service chatbots for e-commerce in 2026, and how AI bots automate support.
Challenges of AI in customer service, benefits and tools
How AI raises efficiency and customer satisfaction in service. Typical challenges, best practices and tools.
Frequently asked questions about our AI agents
A chatbot follows fixed rules and quickly hands off to a human. An armincx agent understands context, accesses your data, takes real actions and solves the whole case, not just the reply.
In days. There is no weeks-long setup. We build your agent with you and it takes over as soon as it is ready.
The agent answers from your shop, your policies and your ticket history, in your tone. It adapts per brand, market and language.
Yes. The agent learns from every resolved ticket, every piece of team feedback and every shop update. You adjust its instructions any time with quick feedback.
The agent handles combined and complex cases and escalates cleanly to your team where a human is needed. Sensitive topics go to the team automatically.
All data is processed on European servers, GDPR compliant. The agent only uses the data you provide and invents nothing.
You decide per action how much runs automatically. Every step is traceable, and you can dial automation up or down at any time.
It works across all channels: WhatsApp, email, Instagram, web chat and more, always in the right format and tone.
You track automation rate, resolution and response times and the topics coming in, all in your dashboards.
Automate your customer service with AI
Maximum efficiency, happier customers and less stress for your team, with AI agents.