Customer Service Automation – No more ticket chaos!

Automated customer service means that recurring support inquiries no longer have to be handled manually by staff but are managed by software and AI-powered workflows. Typical examples include:

• Automatically answering routine tickets (e.g., “Where is my order?”, return status, password reset).

• Bundling multiple channels – email, WhatsApp, social media, or live chat all flow into one central inbox.

• Pulling data directly from systems like Shopify or Klaviyo so AI can personalize responses instantly.

• AI learns from past tickets and documents and suggests draft replies that your team only needs to approve.

  The result: faster response times, less manual effort, and a customer experience that delights. Your team has more time for complex requests, while standard inquiries are handled automatically around the clock.

Our AI automatically suggests suitable responses to your team (“Draft Replies”) – context-sensitive, brand-compliant, and learning. You decide:

• Auto-Reply (send automatically)
• Draft Mode (agent reviews & sends)

With “Conditional Splits,” you can integrate decision trees – for example, “If email is missing, ask for it.” And with handover logic, an agent is immediately informed of legal or sensitive cases. Particularly powerful: You can configure any number of AI agents for different countries, shops, or languages – including your own prompts & data context.

Our AI operates with AI Credits – 1 credit = 1 action (e.g. response suggestion, comment, sent response).

Cost model:

• 5 cents per AI action
• No charges for purely technical API calls
• On average, 3–5 actions per ticket

Optionally available: 10,000 AI messages per month at a flat rate – ideal for scaling teams. The AI can be activated or paused at any time per channel.