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Omnisend Integration
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Use cases of the Omnisend integration in customer service?
Support Follow-ups Directly from the Ticket
Trigger automatic email or SMS sequences when a ticket is closed or feedback is received. Ideal for high-volume Shopify or WooCommerce shops.
Segment by Support Behaviour
Use support tags from Armin CX for target audiences in Omnisend – e.g. ""satisfied after refund"", ""support >3 times in 60 days"".
Automating Reviews & Upsells
Request reviews after a ticket has been resolved, or initiate relevant product journeys directly in Omnisend – without any manual follow-up.
The Benefits of the Omnisend Customer Service Integration from ArminCX
Omnisend + ArminCX: Two Tools, One Flow
Marketing responds directly to supporter events – no exports, no data handoff.
Shopify & WooCommerce compatible
The integration works seamlessly with shop systems, payment methods, and existing flows.
Utilises the Omnisend API natively
Full control over triggers, data points, and events. No plugin requirement, but easily accessible."
How to set up the Omnisend integration
ArminCX identifies relevant support events (e.g., resolved tickets, negative feedback, refunds) and automatically transfers them to Omnisend via API. You can then initiate immediate email or SMS sequences, use the data for segmentation, or combine it with existing Shopify events. The integration can be carried out via API or plugin and is ready for use in just a few days.
Frequent Questions about the Omnisend Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup."
Related Integrations
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Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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