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Slack Integration
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Use cases of the Slack integration in customer service?
Real-time Notifications & Team Collaboration for Support & Sales
Connect Armin CX with Slack – for automated alerts, workflow triggers, and seamless collaboration between support, sales, and operations.
Workflow Trigger & Multi-Channel Automation
Combine Slack with Pipedrive, WhatsApp, Google Calendar, and other tools. Automatically post sales and support events in Slack – for seamless, cross-channel workflows.
Team Collaboration & Transparency
Keep all relevant teams updated – whether it's Support, Sales, or Operations. Slack becomes the central place for updates, discussions, and quick decisions.
The Benefits of the Slack Customer Service Integration from ArminCX
Automated Workflows & Triggers
Define which events from Armin CX are posted in Slack – customisable for each department.
Seamless Collaboration & Quick Response
Support, Sales, and Operations stay synchronised, allowing them to respond and collaborate directly from Slack.
Flexible & Customisable
Custom channel selection, open API, and workflow builder enable adaptation to your processes.
How to set up the Slack integration
The integration connects Slack with ArminCX via a secure API. Important events such as new tickets, escalations, deal updates, or workflow triggers are automatically posted as messages in designated Slack channels. Through the workflow builder, you can customise which events are pushed, how the messages appear, and who gets notified. The integration can be tailored to your collaboration and notification processes and is supported by the ArminCX team.
Frequent Questions about the Slack Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
Related Integrations
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