Connect to Google Calendar
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Google Calendar Integration
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Use cases of the Google Calendar integration in customer service?
Automated Appointment & Follow-up Creation
Automatically create and update Google Calendar events from support or sales interactions in Armin CX – for example, with new leads, scheduled callbacks, meetings, or escalations. This ensures that no follow-up is missed, and your team stays organised.
Workflow Trigger & Multi-Channel Automation
Combine Google Calendar with Pipedrive, WhatsApp, Slack, and other tools. Automatically create appointments, reminders, or follow-ups from workflows – for seamless, cross-channel processes.
Central Organisation & Reminders
All important dates, follow-ups and meetings are managed centrally in Google Calendar and automatically synchronized. Your team will receive reminders and can directly schedule or reschedule appointments from Armin CX.
The Benefits of the Google Calendar Customer Service Integration from ArminCX
Automated Appointment and Follow-Up Planning
Appointments, call-backs, and meetings are automatically created and updated – no more manual double entries.
Process Triggers & Multi-Channel Workflows
Trigger calendar events as soon as customers interact via WhatsApp, email, or chat – for timely follow-ups and better organisation.
Flexible & Customisable
Custom event templates, open API, and workflow builder allow for adaptation to your process.
Compatible with Other Tools
Integrate Google Calendar with Pipedrive, Slack, WhatsApp, and more – for seamless, automated sales and support processes.
How to set up the Google Calendar integration
The integration connects Google Calendar to ArminCX via a secure API. New appointments, follow-ups, and meetings are automatically created or updated from support or sales interactions. Workflows and triggers ensure that calendar events are generated for new inquiries, scheduled callbacks, or deal closures. The integration can be customised to fit your processes and is supported by the ArminCX team.
Frequent Questions about the Google Calendar Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
Related Integrations
Slack
Receive notifications about new support tickets or customer feedback directly in Slack.
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