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Odoo Integration
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Use cases of the Odoo integration in customer service?
Order Management & Support Automation
Access orders, customer, and product data directly from Odoo. Process refunds, cancellations, and address changes in the support dashboard – Armin CX initiates the processes in Odoo and automatically informs customers.
Document Management & Invoice Dispatch
Retrieve invoices and other documents from Odoo and send them automatically to customers – via email, WhatsApp, or through self-service.
Workflow Trigger & Multi-System Sync
Automate standard cases such as shipping notifications, returns, or escalations. Armin CX can integrate Odoo with other systems like Shopify or Xentral, ensuring a smooth flow of data.
The Benefits of the Odoo Customer Service Integration from ArminCX
Automation of complex ERP processes
Refunds, cancellations, address changes, and more – directly from support, executed in Odoo.
Quick access to documents & invoices
Invoices and other documents are automatically retrieved from Odoo and sent to customers.
Data flow & workflow sync with other systems
Orders, invoices, and statuses are synchronised between Odoo, Shopify, and other tools – for consistent data and efficient operations.
Customisation & open API
The integration is tailored to your processes – with custom endpoints, workflow builders, and personalised support.
How to set up the Odoo integration
The integration connects Odoo to ArminCX via a secure API. Support staff can view and edit ERP data, initiate refunds and cancellations, and access documents—all directly from the dashboard. Workflows and triggers ensure that processes in Odoo are initiated and customers are automatically informed. The integration also supports complex scenarios like Odoo + Shopify: orders, invoices, and customer data are synchronised, allowing your support team to always access up-to-date information. The implementation is carried out as a bespoke project, supported by experienced ArminCX experts.
Frequent Questions about the Odoo Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
Related Integrations
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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