Order status, invoices, returns: armincx pulls all data directly from Billbee and resolves support tickets automatically. Including Amazon, eBay, and Otto orders.
Quick check for decision makers
AI customer service that accesses your Billbee data directly.
Order history, invoices, tracking data, and customer data flow automatically from Billbee into armincx.
Order IDs, order status, tracking numbers (DHL, DPD, GLS), invoice documents, customer contact data, products and quantities. Also orders from Amazon, eBay, and Otto consolidated in Billbee. Data is available to the AI in real time.
The AI answers order status, sends invoices, initiates returns, and processes cancellations automatically.
The AI analyzes the incoming inquiry and identifies the intent (e.g. WISMO, invoice, return). It searches the matching order in Billbee, executes the action, and responds to the customer. When uncertain, the AI creates a draft that an agent can approve with one click. Target: 70-80% of tickets resolved fully automatically.
Email, WhatsApp, Instagram, Facebook, live chat, and contact forms in one central inbox. AI recognizes customers across channels.
armincx automatically recognizes whether inquiries across different channels belong to the same customer. A customer writes via email and then follows up via WhatsApp. Both inquiries appear in the same customer profile. No duplicate processing, no information loss.
Billbee is the order management and accounting solution for SMB e-commerce. Many DACH merchants use Billbee to centrally manage orders from Shopify, Amazon, eBay, and Otto. armincx connects natively via the Billbee REST API and pulls all relevant data into the AI inbox.
That means: when a customer asks "Where is my order?", the armincx AI searches the order ID in Billbee, finds the current order status and tracking link, and responds automatically. No agent has to switch between tabs. No manual lookup in Billbee.
This works across all channels simultaneously: email, WhatsApp, Instagram, Facebook, live chat, and contact forms. Everything arrives in one central armincx inbox.
armincx does not just generate text. The AI executes real backend actions based on Billbee data:
These actions run without human intervention. The target: 70-80% of incoming tickets resolved fully automatically. In practice, most shops start at 40-60% automation after initial implementation and improve over the first weeks.
Billbee customers often sell on multiple marketplaces simultaneously: Shopify, Amazon, eBay, Otto, Kaufland. All orders consolidate in Billbee. armincx uses exactly this consolidated data.
That means: a customer who ordered via Amazon and asks about status via email gets the same automatic response from armincx as a Shopify customer. The data source is Billbee, not the individual marketplace.
For multichannel merchants, this is a decisive advantage: one central support tool for all sales channels.
E-commerce merchants using Billbee as their order management system who want to automate customer service. Three profiles come up most frequently:
Customer asks "Where is my order?". armincx pulls status and tracking link from Billbee and responds in under 30 seconds. Automatically.
AI checks the order in Billbee, initiates the return, and sends the return label via WhatsApp or email.
AI finds the invoice in Billbee and sends it to the customer as an attachment. No agent has to search manually.
The most common tech stack we see in 25 sales calls mentioning Billbee: Shopify as the shop, Billbee as order management, and DHL as the shipping provider. armincx connects all three systems in one AI inbox.
Here is what the automated support flow looks like: customer asks "Where is my package?". armincx searches the order in Billbee, finds the DHL tracking link, and responds automatically. All in under 30 seconds. No agent, no tab switching, no wait time.
For more complex inquiries (complaints, individual discounts), armincx creates an AI draft that an agent can approve or adjust with one click.
All customer inquiries arrive in one central armincx inbox: email, WhatsApp, Instagram DMs, Facebook Messenger, live chat, and contact forms. The AI automatically recognizes whether inquiries across different channels belong to the same customer.
This solves one of the most common problems in e-commerce support: the same customer writing via email, WhatsApp, and Instagram creating three separate tickets with three different agents responding.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
armincx works with a flat rate. No costs per agent seat and no costs per ticket. This differentiates armincx from Zendesk (per seat) and Gorgias (per ticket).
The connection between Billbee and armincx incurs no additional integration costs. You need an active Billbee account and an armincx account. Exact armincx pricing is discussed in a personal conversation.
What leading E-Commerce brands from the DACH region say about armincx
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
snusHERO
“Chatarmin is the best marketing tool of 2025! Chatarmin has made it possible to scale customer access via WhatsApp.”
Create an armincx account and connect all support channels.
Add the REST API key from Billbee. Order data syncs automatically.
Activate AI workflows and start resolving tickets automatically.
The Billbee integration setup runs in three steps:
Chatarmin offers personal onboarding. Our solution engineering team builds the Billbee workflows for you so the AI is productive from day one.
armincx hosts all data on servers in Germany. Billbee is a German company and also stores data in Germany. The combination creates a 100% GDPR-compliant stack: German order management, German AI inbox, official WhatsApp Business API via Meta.
Customer data is transferred encrypted. A Data Processing Agreement (DPA) is available.
The deepest shop integration for armincx. AI actions like cancellations, refunds, and address changes directly in Shopify.
ERP alternative to Billbee for larger DACH merchants. armincx natively integrates JTL order data and tracking.
Cloud ERP for scale-ups. armincx pulls orders and returns from Xentral and automates support on top of it.
Everything you need to know about the Billbee armincx integration.
Yes. Billbee consolidates orders from Shopify, Amazon, eBay, Otto, and Kaufland. armincx accesses this consolidated data and answers tickets regardless of the sales channel. A customer who ordered via Amazon and asks via email gets the same automatic response as a Shopify customer.
Query order status and send tracking links, send invoices from Billbee as attachments, initiate returns and send labels, process cancellations. These four use cases typically cover 60-70% of all incoming support tickets.
The technical setup of the Billbee integration takes under 15 minutes. Full onboarding with workflow configuration, knowledge base, and testing phase typically takes 1-2 weeks. Our solution engineering team guides the entire process and builds the workflows for you.
Yes. armincx hosts all data on servers in Germany. Billbee is a German company with data processing in Germany. The combination creates a 100% GDPR-compliant stack. A Data Processing Agreement (DPA) is available.
armincx works with a flat rate. No costs per agent seat (like Zendesk) and no costs per ticket (like Gorgias). The Billbee integration incurs no additional costs. Exact pricing is discussed in a personal conversation.
